TJ Telesco
TJ Telesco at BMW of Darien

TJ Telesco | Page 6

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.8
90 Reviews
4.8

90 Reviews

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90 Reviews of TJ Telesco

October 06, 2023

Dealership Rating
Employee Rating

Jaime was excellent. Communication was clear and prompt. Bill the Manager was terrific. The best. More

by tcarroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez , Bill Skorvanek

Oct 09, 2023

BMW of Darien responded

Thank you for sharing this praise for Jaime and Bill! We look forward to your next visit to BMW of Darien!

October 05, 2023

Dealership Rating
Employee Rating

I really like getting the videos of the service showing the issues and/or where things are in good shape that justify the work needing to be done. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2023

BMW of Darien responded

Rob, we're glad to know you appreciate the video updates during your service visits at BMW of Darien. We believe in transparency and keeping our customers informed every step of the way!

September 21, 2023

Dealership Rating
Employee Rating

BMW if Darien has a great Sales and Service. Steve in Sales is the best and the Service department is great too More

by mlobalbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Kozlowski , Bill Skorvanek

Sep 21, 2023

BMW of Darien responded

Thanks for the shout-out! We're glad to know that Steve and our service department at BMW of Darien met your expectations. We hope to see you back for any future automotive needs!

September 20, 2023

Dealership Rating
Employee Rating

They are always professional and address and report back on any concerns I have. I have been a customer since 1996 and they have never disappointed me. More

by sally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena , Anthony Martinez

Sep 20, 2023

BMW of Darien responded

We're delighted to know that you've been a satisfied customer since 1996 at BMW of Darien. We always strive for professionalism and address all concerns, so it's great to see this reflected in your experience, Sally.

September 05, 2023

Dealership Rating
Employee Rating

The Master Technician at Darien BMW performed top-quality work, diagnosing complex issues and fixing them correctly the first time. More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, Jaime Gonzalez , Bill Skorvanek, Keith Zarembski

Sep 05, 2023

BMW of Darien responded

Matt, we're glad to know our team at BMW of Darien was able to diagnose and fix your issues efficiently! Thanks for the positive feedback!

September 02, 2023

Dealership Rating
Employee Rating

This is an annoying question. Please ask another. Like, maybe, how do you compare it? More

by 08_molder.apps
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2023

BMW of Darien responded

Thank you for sharing your feedback! We are always appreciative of our customer's input and would be happy to take your call if you would like to discuss anything further. I have provided my information here for your convenience. Best, Trevor Martin - Service Manager - 203-662-2027

August 31, 2023

Dealership Rating
Employee Rating

Great experience in the service department. All Professionals. Very happy. Loved the video text walk thru of my car from the technician. More

by Tomdaur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2023

BMW of Darien responded

Tomdaur, we're glad to know you had a great experience with our service department at BMW of Darien. We love providing that video text walk-through for added peace of mind! Thanks for your feedback.

August 26, 2023

Dealership Rating
Employee Rating

The mecanic they good , but the costumers service by pampena and others let much to think about at the dealer iit let at lot negative More

by Daniel Nolasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vince Pampena, Jaime Gonzalez , Bill Skorvanek, Keith Zarembski

August 24, 2023

Dealership Rating
Employee Rating

Everything about the service was excellent very professional stayed in close contact. I couldn’t be happier with a service. More

by Klejacq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, Jaime Gonzalez , Bill Skorvanek, Keith Zarembski

Aug 24, 2023

BMW of Darien responded

We're delighted to know you had an excellent experience with our service at BMW of Darien. Thank you for your kind words, and we look forward to serving you again in the future!

August 15, 2023

Dealership Rating
Employee Rating

Booked a wheel resurface. Upon arrival was informed they only work on certain days. The agent really did not care that I could not get what I had booked. More

by Jon T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 25, 2023

BMW of Darien responded

Jon, I'm sorry to learn about your experience with the wheel resurface booking. It's important that our customers receive accurate information and feel valued at all times. We'd like to look into this further for you - please reach out when it suits you best so we can make things right. Thank you, Trevor Martin - Service Manager - 203-662-2027

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