Tammy Saylor | Page 31

The bad experience (with BMW Sarasota) started as soon as I bought the car(2016 740i). When I took the car for a test drive I noticed that the car was pulling to the left. A Sales Manager named Talal promis I bought the car(2016 740i). When I took the car for a test drive I noticed that the car was pulling to the left. A Sales Manager named Talal promised me that everything was fine. He said when they buy a car they check everything. The procedure for registering a car lasted more than 5 hours. After purchasing the car, I was sure that the car still pulled to the left. After buying the car a few days later, I wrote to the sales manager that I was sure the car would still pull to the left. He said that after the purchase they won’t be able to do anything, I have to fix it myself. I told him that you assured me that everything was fine with the car. They still refused. A few days later He wrote to me that they would fix it if I gave them a good review. In mid-January, the car had already driven five miles, I thought it was necessary to change the oil and I heard some knocking noises in the front of the car. And I went to the service center. And I gave them the car, they said that we would call you. They didn’t call that day. Then they called and said that it was too early to change the oil, Regarding the sounds, they said that some spare parts need to be changed and this is a quarantine case. This will last a very long time Every day or two I called them they said please be patient and wait. End after the ninth day They called and said that this is not a warranty case, you need to pay for everything and it all costs $2700. I asked to clarify this you needed nine days?! End after the ninth day They called and said that this is not a warranty case, you need to pay for everything and it all costs $2700 I asked to clarify this you needed nine days. I went to the service center to find out the situation, But the service manager answered me that he couldn’t do anything and regretted it. I contacted the Reception and said what I wanted Talk to the dealer manager She sent me to the service director He listened to me but didn’t answer anything then I left here I again went to the reception Again said that I want to talk to dealer manager and then she sent me someone else and this continued Four times The last manager promised me that He would talk to the main dealer manager and call me still no answer. Even when I wanted to cancel the warranty, there was no one to do it. I then had to do it over the phone. I have a lot of respect for the BMW brand. Before this I had several models. Well, I regret that I turned to this particular dealer. I don’t recommend anyone to go there. More

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The time was booked for service at 10:00 yet I was not spoken to about my service until 10:35. Then over two hours later I was told about my car being completed. I did say don’t wash it because that would spoken to about my service until 10:35. Then over two hours later I was told about my car being completed. I did say don’t wash it because that would have been longer. I think that your company is over booking clients! Frustrating to each of us. Several days after I received my car I realized that there was no washer fluid. So clearly with the service that was not looked at. This makes me concerned about anything else? Or does BMW not look? Next, why wasn’t I informed prior to coming that I would be charged a fee for using my credit card? Ridiculous! I was asked if I have a check. Really? Who carries a check book? Then a debit card? Yes, I figured out my pin and used that. I was totally embarrassed! This now brings me to my lease. I had believed that I had until 2/25 for total coverage. Little did I k ow that the maintenance ended in September. This is another bad point for BMW. I owned my BNW from 1995 - 2023 and then leased this one. My goal is to continue and I can only hope that your company would be better in communication to their customers. . More

by Nylwood Verified Customer Verified Customer

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Chad Allard was my sales person. His follow up was just right to be effective but not seem pushy. I was also impressed with the level of service when he offered to drive more than an His follow up was just right to be effective but not seem pushy. I was also impressed with the level of service when he offered to drive more than an hour to deliver the car to me instead of me having to go pick it up. More

by srahmouni Verified Customer Verified Customer

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dealer did a good job on updating me on my delivery. delivery was easy, quick and painless. delivery was easy, quick and painless. More

by pjcalieri Verified Customer Verified Customer

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Quoted price increased by $4000 (not tax). Very unethical. I feel cheated. I will always tell people to not do business with BMW of Sarasota. Shame on you. Very unethical. I feel cheated. I will always tell people to not do business with BMW of Sarasota. Shame on you. More

by jtcarsten Verified Customer Verified Customer

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Wonderful buying experience. I felt like I was part of the family. This is my 3rd BMW by far this has been the best dealership I’ve felt with. Chad was an excellent sales perso I felt like I was part of the family. This is my 3rd BMW by far this has been the best dealership I’ve felt with. Chad was an excellent sales person. Knew exactly what I was looking for. More

by txmimi12 Verified Customer Verified Customer

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I already knew roughly what I was interested in. Jonathan was excellent at showing me the car, and the process was smooth and efficient. Jonathan was excellent at showing me the car, and the process was smooth and efficient. More

by eero Verified Customer Verified Customer

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Sales person Ash was very helpful, explained all the details . Good delivery experience. End x details . Good delivery experience. End x More

by Dennis Verified Customer Verified Customer

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Sales Lady was very nice and knew all the answers to my questions ! Did a great job tinting my windows questions ! Did a great job tinting my windows More

by Trina Maguire Verified Customer Verified Customer

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The Staff was very nice and helpful. Nehemiah was very professional and helped us get into the car we wanted. He worked with us knowing we were coming from out of town. It made the proce Nehemiah was very professional and helped us get into the car we wanted. He worked with us knowing we were coming from out of town. It made the process very easy. More

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