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Tania Pulkowski
Tania Pulkowski, Audi Certified Brand Specialist, Audi Stratham
4.3

Tania Pulkowski

Audi Certified Brand Specialist

Audi Stratham

58 Portsmouth Ave
Stratham, NH 03885

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With many years experience in the auto industry, I am happy to join Audi Stratham. I have always believed that success is built by exceeding expectations. My goal is to do just that. I want to exceed each and every persons expectation when buying a vehicle. When I am not at work, I enjoy spending time with friends, family and a big furry dog named Cazen. We have enjoyed over 35 years of living on the Seacoast, exploring local towns and taking in local hikes. I look forward to meeting you and please know your furry friends are welcome!

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7 Reviews of Tania Pulkowski

August 31, 2018

Dealership Rating

"My Not So New, New Audi Experience"

- SPF

Earlier this year, I had the opportunity to get what I thought was a great deal on a “not so new, new car”. You see, I bought one of the TDI vehicles that were pulled off the lots for a couple years. Well, I traded in my X6 and got what I would say was a bit of a more mature (borderline generic) 2016 Q5 TDI. Within my first week, I had come to truly appreciate the deal I had gotten, The financial aspect was definitely a good deal, but I truly came to appreciate the value of being an Audi owner in the coming weeks/months. In the first week I truly came to really enjoy the performance and luxury aspects of my new ride. However, in those first couple weeks, I came to learn that I was not the only occupant enjoying my new ride, I had mice in my car. Coming out of a restaurant I had a napkin on my window warning me of multiple mice running around. I found one and shoo’d him out of the car (it appeared to be a baby), but didn’t see the other. I took the car straight to Stratham Audi and both Sales & Service were quick to take the car in for inspection and provided me a loaner immediately. A couple days later, after running scopes through many parts of the engine and heating/cooling systems, the report was no more mice. I was happy with this report and optimistically hoped we had put this issue behind us. For the next few days things were great, but still a little skeptical that there might still be mice running around. However, there were no signs of any activity. But as with most good things, it came to an end - a smell started to develop. About a week later it was starting to get to the point where my wife wouldn’t ride in my car. So, back to Stratham Audi I went. I had the opportunity to meet Pat at the service desk. Let me tell you now, I’m convinced, if it wasn’t for Pat I doubt I would be writing this review (which I apologize for it’s length, but this is a loooonnnggg service call that extended over 4-5 months). Anyway, back to Pat... she came out to look at my car and was very quick to realize the odor and immediately said let me see if I can get you a loaner. She did and over the next few days proceeded to have service take the car apart. Carpets were all cleaned,, etc. In the end, the car smelt better and again, no mice found. For the next couple days, I’d say things were fine again, but the odor eventually came back. I called Pat gain and she said bring it back and we’re going to have to see what we can do, but assured me she’d find the source. Well, long story short (I know, tough to believe, but I am leaving a lot out), the car was literally ripped apart (I got the impression she needed to get Corp approval to rip it apart to the extent they did. Door panels, the entire dashboard, seats, carpeting were all ripped out, and what do you know a small “family of mice bodies” were found!! Pat was pleased to report “we” found the source somewhere between the back seat and cargo area, under the carpeting. Now it was time to put the car back together...several days later it was time to pick up my not so new, new car, again. As much as I enjoyed test driving a few loaners over the last 3 months, I was really looking forward to getting my car back. The odor was gone! BUT, I noticed a couple minor cosmetic issues. I really felt guilty reaching back out to Pat (she had done so much to see this through!) She didn’t hesitate - said “not a problem” - let me check on availability and set up schedules (to make sure we minimize your time in a loaner). It was another week or so and then I was once again picking up another loaner. Loved getting my call back the next day hearing my car was ready again! In the end, I believe it was 6 separate visits and over the course of ~5 months, I felt Stratham Audi had possession more than I did of my not so new, new car. Sorry for the long intro, but wanted to summarize a few key points: 1) Pat exemplifies Customer Service - she is unbelievable and really needs to be recognized!! Not sure how your employee recognitions work, but I will do anything to get this woman the recognition she deserves. 2) After test driving most of your 2018 line-up, I’d say as much as I like many of the upgrades to the new ‘18 line-up, I can say I LOVE my 3.0 TDI - it truly adds the “Audi performance”. I often joked with Pat that I was definitely willing to try the RS and feel it might have won me over to reconsider, but here to report I love my 2016 not so new, new Q5 3.0 TDI! 3) I want to thank Audi Stratham for seeing through this ordeal. I know this took a good deal of service time and you worked all this without ever incurring a bill. THANK YOU! 4) As luck would have it, I got my name pulled for the Audit Cup Golf Tournament – what a blast!! Hope I get the chance to do this again!! 5) I don’t think I ever thought I’d say this about any car brand, but as a result of 1-3 above (Audi Cup was nice frosting) I feel that I can see myself an Audi owner for life! Thank You Pat & Audi Stratham!

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Recommend Dealer
Yes

Other Employees Tagged: Nancy Oecer , Pat (in Service - you should include their names above

Sep 07, 2018

Audi Stratham responded

Dear SPF Thank you for sharing your 5 star review with us! We truly appreciate the time you took to share your feedback with us. As an employee owned company, customer satisfaction is our number one focus and we are happy to see that you were provided a great experience and that we were able to resolve the mice situation. Thank you for your business and we look forward to seeing you again soon! Sincerely, Audi Stratham Stratham, NH www.AudiStratham.com

August 06, 2018

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"Place is the worst place I have EVER EVER been to! "

- Destiny

I don’t write reviews usually but went out of my way to write this because this business is VERY VERY unprofessional and unsafe to me !!!

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No
Aug 20, 2018

Audi Stratham responded

Destiny, Thank you for bringing this to our attention. While I am not sure of the specifics regarding this review, I would like to learn more so that we can address these concerns with you. Please send us a private message so that we can better help you. Audi Stratham 58 Portsmouth Ave. Stratham, NH www.AudiStratham.com

May 29, 2018

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"Extremely positive car shopping experience."

- SAR1625

My wife and I purchased a Certified Pre-Owned Q5 from the dealership. Tania could not have been nicer and made it a no-pressure and fun experience while patiently answering questions. She was friendly, responsive and very professional. We received a fair offer for our trade and are very satisfied with the overall experience.

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Yes

Other Employees Tagged: Richard McNeil

Jun 18, 2018

Audi Stratham responded

Dear SAR1625 Thank you for sharing your 5 star review with us! We truly appreciate the time you took to share your feedback with us. As an employee owned company, customer satisfaction is our number one focus. Thank you for your business and we look forward to seeing you again soon! Sincerely, Audi Stratham Stratham, NH www.AudiStratham.com

May 18, 2018

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"Great"

- Ayacavoni

I had an amazing experience purchasing my first car at the Audi dealership. Tania was extremely friendly, as were the other staff in the dealership that I dealt with. She really made my car buying experience special. They were not pushy, but excited for me and helped answer all of the questions I had. I will be going back for all of my auto needs with my new car!

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Yes
Jun 18, 2018

Audi Stratham responded

Dear Ayacavoni Thank you for sharing your 5 star review with us! As an Employee Owned Company, your satisfaction is always our number one priority. Thank you for your business and we look forward to seeing you again soon. Sincerely, Audi Stratham Stratham, NH www.AudiStratham.com

April 20, 2018

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"Tania is totally terrific!"

- Retiredcyclist

We have visited quite a few dealerships in our search for a replacement vehicle. None was better. Some were poor. We were immediately impressed by the fast attention we received and the no BS answers to our questions. There was no problem with our taking as long a test drive as we needed. So we ended up buying a car that we really love. Tania was the perfect sales- person - very helpful and telling us to call anytime for assistance.

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Yes
Jun 18, 2018

Audi Stratham responded

Dear Retiredcyclist Thank you for the kind comments! We truly appreciate it. I am happy to see that you received a 5 star experience from Tania during your visit. As an employee owned company your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you again soon! Sincerely, Audi Stratham Stratham, NH www.AudiStratham.com

April 15, 2018

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"Customer Focused"

- Happy

This is our 6th Audi and 3rd from Audi Stratham. Truly appreciated all the attention to details and focus on an efficient process. Thanks Tania!

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Yes

Other Employees Tagged: Nancy Oecer , Xan Peterson

Jun 15, 2018

Audi Stratham responded

Dear Happy, Thank you for sharing your 5 star review with us! We truly appreciate the time you took to share your feedback with us. As an employee owned company, customer satisfaction is our number one focus. Thank you for your business and we look forward to seeing you again soon! Sincerely, Audi Stratham Stratham, NH www.AudiStratham.com

March 19, 2018

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"Great experience "

- Ll524900

Great experience at strathen audi Tania was great. She knows her stuff. We will be buying in a couple months and will definitely buy from her

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Yes
Jun 15, 2018

Audi Stratham responded

Dear Ll524900, Thank you for your review, we are happy to see that you received a 5 star experience during your visit. As an employee owned company your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you again soon! Sincerely, Audi Stratham Stratham, NH www.AudiStratham.com

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