"They have a great selection and are committed, but their..."
They have a great selection and are committed, but their speed is very slow. I already had all the paperwork, the car to be exchanged was in the parking lot, the car i wanted to buy was also pulled up in front, but it still took over 3 hours to get all the paperwork signed and completed. If you plan to buy your car from here. please make sure you clear you day as this is probably all that you will get done that day. If you have kids, make sure you carry food and games and toys to keep them busy and fed so they do not bring the dealership down on your head!
"This is the 4th car we have bought at this dealership. We..."
This is the 4th car we have bought at this dealership. We love Nissan and have never had any issues with our cars. Tanner was a great salesman. He wasn’t too pushy and let us make our decision on our own. It wasn’t until we were at the finance step that we had problems. We signed all of the papers Tanner had which took all of about 20 minutes. We were paying the car in full, meaning no financing was necessary. After waiting for almost 2 hours, we finally were able to meet with the finance person. I signed what felt like the same papers I had signed two hours earlier and handed him the check which took approximately 2 minutes. There was absolutely NO REASON the we should have had to wait 2 hours to sign papers that Tanner could have given us to sign. If we were financing the car, it would have make sense to wait, but we were not. It was very frustrating having to wait for so long for a 2 minute interaction.
"Good customer service. Tanner did a great job giving us..."
Good customer service. Tanner did a great job giving us information about each car we saw to make our decision easier. Adam was extremely nice with the financing.
"My experience was ok. I wouldn't say excellent but ok. I..."
My experience was ok. I wouldn't say excellent but ok. I was told I'd be looking at a 2017 Ford Fushion with 52,001 miles for 13k. Instead I was shown a 2016 Ford Fushion with a chipped up windshield with 61,000 miles for 15k. Not what I wanted. Never talked to the manager about that just the sales rep. My wife and I ended up in a 2020 Nissan Kicks which we love. From my standpoint I was initially lied to which I don't appreciate. Overall we got a newer car.
"Tanner was very knowledgeable and helpful. He took the..."
Tanner was very knowledgeable and helpful. He took the time to help us make an informed decision. Very professional as well. Highly recommend this salesperson.