Terry Delfft
Terry Delfft at Bob Ferrando Ford
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Terry Delfft | Page 9

Sales Consultant

Bob Ferrando Ford

8868 Ridge Rd
Girard, PA 16417

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4.7
95 Reviews

Industry Experience

29 yrs, 9 mos

Languages Spoken

English English

4.7

95 Reviews

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95 Reviews of Terry Delfft

March 27, 2019

Dealership Rating

No problem Door works ok now. Recall taken care of and tires rotated. Should be able to get around for awhile with no problems. Good to go More

by TJL810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edward Cooley, Todd Kroh, Dana Greenawalt , Nicholas Michalski, Craig Murphy, Ken Sauer

February 25, 2019

Dealership Rating
Employee Rating

Fast, friendly, quality service. Easy to schedule service appointment, I even changed my appointment and still got an appointment that worked for me. Price wasn't bad,and fast service More

by Big John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird

February 19, 2019

Dealership Rating

Advisor was rude The advisor was rude when picking up my vehicle I asked about my brake inspection that I asked for which he said was fine which was not written on my More

by Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

February 19, 2019

Dealership Rating
Employee Rating

Great Experience We have been customers of Bob Ferrando for many years. Terry Dellft has always been very professional and helpful. We are very pleased with our serv More

by JEANNEKPHILLIPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 12, 2019

Dealership Rating

Recall on airbag on my Lincoln MKZ Did not wash my Lincoln MKZ It was brought in for a recall for the airbag they never washed it not sure what you want me to say I bought a Lincoln M More

by dkoszewski40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edward Cooley, Shawn Haas, Todd Kroh, Rick Greaves, Dana Greenawalt , Pat McCafferty, Nicholas Michalski, Craig Murphy, Ken Sauer

Feb 12, 2019

Bob Ferrando Ford responded

Good afternoon and thank you for the feedback regarding your recent service appointment here at Bob Ferrando Ford Lincoln. You are correct in regards to us washing every Lincoln that comes in for service here at the dealership. I am sorry we were not able to complete your wash on the date of your appointment 02/11/2019. I looked up your service history to ensure your vehicle was being washed and noticed that is was on the last visit on 03/17/2018 and the prior visit on 09/08/2016. I also looked into why it was not washed yesterday and found that no car washes were done yesterday due to the temp high of 32 and low of 26 degrees. Company policy is that no car washes are done when the temp in below freezing as doing so can cause issues with doors and windows now closing and at times not opening. When the temp is below freezing we will always as a courtesy do the car wash on a day when temp allows. Please call your service advisor to schedule the cash wash at a time convenient for you. Have a great day and thank you for letting Bob Ferrando Ford Lincoln complete your service recall.

January 09, 2019

Dealership Rating
Employee Rating

They were Great! They made my vehicle purchase seamless and a thoroughly enjoyable experience. They went the extra mile to accommodate me and work through sticking poi More

by kevin.becker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 24, 2018

Dealership Rating
Employee Rating

Gretservice!! Had an appointment for oil change and the service engine light came on day before. They took care of everything at the oil change. Covered by warranty More

by Jacobs60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Haas, Dana Greenawalt

December 08, 2018

Dealership Rating
Employee Rating

Extremely helpful, friendly, and professional Went above and beyond to help me get into the new vehicle that I wanted. It was truly my best car buying experience ever. I greatly appreciate the tea More

by kylehendricks44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Dedionisio

October 02, 2018

Dealership Rating
Employee Rating

Excellent I love this dealership. No nonsense. Very knowledgeable people starting at being welcomed. There was also a great selection of the vehicle that I was More

by JANDK4HIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dana Greenawalt , Scott Wolfe

July 29, 2018

Dealership Rating
Employee Rating

Ford dealership saves me time too! Dealership was clean, including service area waiting room and show room. Members were courteous and prompt. Had scheduled a oil change and they were a More

by CHRIS@MAPLEANDHONEY.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Wolfe, John Barney, Arlen

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