Terry Ford | Page 7

Two issues - length of wait. Almost 3 hrs for an oil change and tire rotation and balance. Low tire alert came on after I started home. I had to turn around and go back. Almost 3 hrs for an oil change and tire rotation and balance. Low tire alert came on after I started home. I had to turn around and go back. Service Advisor was able to reset it, so I didn't have to wait again. More

by CAROL.MCBRIDE Verified Customer Verified Customer

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Came in for oil change, tire rotate and inspection. Done in time promised. Recommended service and provided detailed explanation. Done in time promised. Recommended service and provided detailed explanation. More

by CHRISM924 Verified Customer Verified Customer

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Great work, they did a great job on my brakes. Thanks so very much.good Thanks so very much.good More

by GDTHOMAS24 Verified Customer Verified Customer

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They are very transparent, super nice and are always willing to help and answer questions. willing to help and answer questions. More

by TIFFANYNGO Verified Customer Verified Customer

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Terry did great job working with me . He gave great customer service & knew his job . He gave great customer service & knew his job . More

by SAMBRALY Verified Customer Verified Customer

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Service was efficient, even with a large number of customers. Communication with service advisors was great. Waiting area is comfortable. customers. Communication with service advisors was great. Waiting area is comfortable. More

by AGIBBSJSU Verified Customer Verified Customer

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Great Service…. checked on me periodically and gave me updates. I even received a follow up call a couple of days asking if I was completely satisfied. Enjoyed the f checked on me periodically and gave me updates. I even received a follow up call a couple of days asking if I was completely satisfied. Enjoyed the follow up and professionalism. Thanks DP More

by dwp6217 Verified Customer Verified Customer

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Terry did not meet my expectations. Mainly for two reasons. I purposely made an appointment and needed to wait for the car. I asked how long a simple oil/filter change should take, he t Mainly for two reasons. I purposely made an appointment and needed to wait for the car. I asked how long a simple oil/filter change should take, he told me 1 hour. Two hours later I was still there. I could have walked down the street and gotten some lunch. Secondly, he did not review my multi-point inspection, and when I got home I noticed my battery failed the test? So where do I go next? More

by BWWSHAY1925 Verified Customer Verified Customer

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Johnathan was nothing short of amazing. After my recent total loss. I was extremely overwhelmed with my entire situation. I felt rushed my insurance company to make a purchase. I haven’t be After my recent total loss. I was extremely overwhelmed with my entire situation. I felt rushed my insurance company to make a purchase. I haven’t been in the car maket in over 4 years. I was in LOVE with my car and DID NOT WANT TO BUY ANOTHER CAR, BUT JOHNATHAN CHANGED EVERYTHING FOR ME! we landed on a Honda CR-V touring! He took his time and was very patient with me. Johnathan showed me all the features of the CRV and set all my personal settings to make mw feel like I never loss my car! I am truly grateful and impressed with all his help. Thank you Johnathan. More

by HondaHappy Verified Customer Verified Customer

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Terry was awesome! He was very attentive and made sure I got exactly what I wanted! He was very attentive and made sure I got exactly what I wanted! More

by LEIGHWILLIAMS614 Verified Customer Verified Customer

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