The Service Team | Page 2

There should be a choice for zero stars. This dealership is the most ridiculous place I have ever been. The entire place is run like a rent a center. There is zero cross communication. Absol This dealership is the most ridiculous place I have ever been. The entire place is run like a rent a center. There is zero cross communication. Absolutely zero. The lack of professionalism, integrity, quality, knowledge, and pure honesty is absurd. I came here for service. Prior to coming I called, as I had a few service recalls on my car. I asked for a call back. Never got one. It took me 4 times to call to be able to make an appointment; seems a little excessive to me. After making an appointment I asked for a phone call back as I needed a repair on my car and wanted to speak to someone. I was advised only a service advisor would be able to assist. Fine. I never got a call. I called back. Never got a call. I called back again; all of which, to be noted, I’m speaking with someone who is sitting at home sending messages to the dealership service center. Short end. I never got a call. I had to book my service 3 months in advance. That was how long it took them to give me a Saturday appointment. I asked for a loaner. I was told they are first come first served. I asked as it was so far in advance if they could reserve one. I was told no. Zero shock there. I arrived for my service appointment. I inquired how long it would be and they informed me it would take the day and I could come first thing Monday morning to pick it up. As I was there I said I was interested in trading in my vehicle and getting something bigger; my lease is up in a few months and I was ready to do something that day. They handed me over to a young woman. She introduced herself. Nice, but green, and had the professionalism of a fast food employee, not necessarily a car salesperson. After taking 30 minutes of my time; and me explaining exactly what I wanted, she tells me “I’m not exactly a sales person, I’m an assistant. I’ll have to get my person to help you. He’s on his way back here now.” There is nothing more insulting to me that wasting someone’s time. So. We walked back into the dealership. She asked me to take a seat and he would be here shortly. I took a seat and looked around. I saw a boys club. An old school setting of a poorly run car dealership with makeshift “deal tables” and men who were sitting around doing nothing but goofing off. One man was practicing his golf swing while the others were laughing. No one came over to me. No one. No one asked if I needed help. If I was waiting for something. They all sat there like children. 20 minutes passed. So, without a car (as mine was there for service) I took an uber to another Chevy dealership. About 6 minutes before my uber arrived the young woman re appears with a man. He greets me by saying “so I hear you may be interested in a car.” Mind you, wasting my time is the biggest insult. So I explained to him that I already went through my criteria with the young woman and I was headed to another Chevy dealership and showed him the goofing off and how incredibly insulting the incompetence was at that dealership. He apologized and said he would make it up to me by giving me the best deal. His name was Dennis. He said he would call me later after locating the vehicle that fit my specs. He never called. I can’t say in surprised. The next day I get a text message. “Are you still interested in test driving a xxxxx”. To which I reply “no, I’m waiting on a quote; someone was supposed to call me?” And then about an hour later I get another message “oh sorry. I see it was Dennis. Okay thanks.” At that point I still get no reply. No quote. No apology. No nothing. Monday rolls around and I call the dealership when they open to confirm my car is ready. I get the answering service. I am told no one is available, they just opened. How is no one available if they just opened? Again I leave my information and ask for a phone call back. One hour passes. Nothing. I call back. Same thing. Another hour. I call again. Leave a message. 4 hours later I receive a call…. More

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The entire team provided excellent customer service throughout the greeting, service and checkout process as always throughout the greeting, service and checkout process as always More

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Poor communication with customer. Didn't follow threw will calls. Would recommend a paint shop instead of sending out. Didn't follow threw will calls. Would recommend a paint shop instead of sending out. More

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Thank you for providing reliable, quick, and professional manufacturer recommended service to my 2023 Chevy Bolt EUV. Love the Bolt, appreciate the ease of care it requires. Don Mealey has made it pretty sea manufacturer recommended service to my 2023 Chevy Bolt EUV. Love the Bolt, appreciate the ease of care it requires. Don Mealey has made it pretty seamless. Thanks! More

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Staff is always very friendly and helpful. Service is completed quickly. Great communication and follow up. Service is completed quickly. Great communication and follow up. More

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Took my Corvette in for an oil change. Everyone was very nice from the young man outside who spoke to me and put seat protection and floor mats inside my car to the young man who brought m Everyone was very nice from the young man outside who spoke to me and put seat protection and floor mats inside my car to the young man who brought my car to me. He thanked me and was so nice. Also same for Rachel and the young lady you pay. More

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MY 3RD BUY WITH THEM-----------GREAT EVERYTIME ! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ALL TRANSACTIONS SMOOTH EVERYTIME THANK YOU TO EVERYONE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ALL TRANSACTIONS SMOOTH EVERYTIME THANK YOU TO EVERYONE More

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I had the worst experience as I took my Cadillac in for service and left with noise in the front end that I was told the bearing after having that bearing replaced. The noise continued, so I took the car t service and left with noise in the front end that I was told the bearing after having that bearing replaced. The noise continued, so I took the car to Massey Cadillac and discovered the noise was coming from the rear tires. The technician did not tighten the lug nuts. Their service manager was very defensive from the word go. That it was not their problem More

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Michael was very patient and knowledgeable when we purchased our ‘24 Equinox. First time car buyer and Michael made it a great experience! purchased our ‘24 Equinox. First time car buyer and Michael made it a great experience! More

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Shame on chevy for making vehicles and not training thier mechanics how to fix the issue. Thar being said, shame on the dealership for charging for a service they could not fix because they havent a clue. Th mechanics how to fix the issue. Thar being said, shame on the dealership for charging for a service they could not fix because they havent a clue. They should listen to the customer. Total scam More

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