Thom Tate | Page 3

Having run a large auto group I understand the need when someone calls in for a service appointment to make the appointment show. So when you call in and you have a phone person, not a service rider hand of someone calls in for a service appointment to make the appointment show. So when you call in and you have a phone person, not a service rider hand of the car their job is to get the people to the store as quickly as possible. And that works 90% of the time but on Monday mornings to promise a quick turn on an oil change come on in we’ll get you right in could upset people. Because on Monday morning, the customer lounge is full. The technicians are backed up and it’s not what’s being promised by the scheduler. Get everybody in as quickly as possible. Make the appointment get him to show works on Tuesday afternoon or Thursday morning, but until you enlarger customer lounge, not good at white Ford. I’ll be back and other than that the place did great. More

by Dougwaikem Verified Customer Verified Customer

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Both the dealership and the technician were very courteous and professional. It is refreshing to get good customer service in times where it seems most other businesses have forgotten what that mean courteous and professional. It is refreshing to get good customer service in times where it seems most other businesses have forgotten what that means. More

by Buzzfetter Verified Customer Verified Customer

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Service Manager was able to resolve the issues I had. Took time to make the situation better than I expected. Great dealership, would recommend then to anyone looking for great service. Took time to make the situation better than I expected. Great dealership, would recommend then to anyone looking for great service. More

by seanhsimms Verified Customer Verified Customer

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The car was fixed and it is running well. Since it took some time they provided a loaner. Thanks Since it took some time they provided a loaner. Thanks More

by JimmyZ Verified Customer Verified Customer

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Everybody is treating me very nice and I had some Service work recently to just confirm that I have no worries about the car. They were all very nice. work recently to just confirm that I have no worries about the car. They were all very nice. More

by MisRuby3 Verified Customer Verified Customer

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They are efficient, friendly and hardworking people. They are always willing to help me. They always show respect to their customers. They are always willing to help me. They always show respect to their customers. More

by mmijor83 Verified Customer Verified Customer

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They were very professional and knew what they were doing and work tirelessly to get my truck done and work tirelessly to get my truck done More

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This is the only dealership we go to. We trust them with all our purchases and service. We trust them with all our purchases and service. More

by ASMITH5006 Verified Customer Verified Customer

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I trust this dealer ship to work on my car I recommend the to evertone the to evertone More

by LEONACOFFEE49 Verified Customer Verified Customer

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I came in without an appointment and took care of my issue as I waited. Everyone was friendly and professional. Great job! issue as I waited. Everyone was friendly and professional. Great job! More

by Vernmiday Verified Customer Verified Customer

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