Thomas Flores

They tried manipulating us every chance they got. We agreed on a price on 3 different times and we arrived the deal was complety different. On our fourth trip up there we settled on a price and went We agreed on a price on 3 different times and we arrived the deal was complety different. On our fourth trip up there we settled on a price and went back to financing where we met David. He tried to sell us all kinds of options but I declined and told him I didn’t want anything but the factory warranty. He said ok, and had us sign some papers. After that, I said our original price is the same right, and he said yes and repeated the price . We then got a letter in the mail trying to make us sign to a new agreement with an extended warranty. I called serval times and it went back and forth forever until David finally called me back . He then said no problem I will take the warranty off can I sign you initials. Long story short if you care I could explain better and you can call me 918 403 9659. More

by strawn_jacob Verified Customer Verified Customer

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Very impersonal forms of communication. Overly reliant on text messages, and the response time was lacking in urgency. Sales team sent mixed messages and used a lot of industry acronyms and Overly reliant on text messages, and the response time was lacking in urgency. Sales team sent mixed messages and used a lot of industry acronyms and terms without trying to explain what they meant. This resulted in confusion over what was included in the sales price and what rebates were actually available. The team was also unaware that the national promotion of 0% financing still had a few days left. More

by cox.bryanm Verified Customer Verified Customer

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Tulsa Hyundai is the best place ever to take your vehicle for repairs and i mr Marlon Powell also buy from Tulsa Hyundai for repairs and i mr Marlon Powell also buy from Tulsa Hyundai More

by powellmarlon31 Verified Customer Verified Customer

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All experience went really smooth, we are happy with the car we got in the end, thank you, bye. car we got in the end, thank you, bye. More

by Marcio Oliveira Verified Customer Verified Customer

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The experience was pretty good was treated well all needs were met outstanding service and quality were met outstanding service and quality More

by Jenngooden74 Verified Customer Verified Customer

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I recently purchased a 2025 Hyundai Palisade from Tulsa Hyundai, and I can’t say enough about the phenomenal experience I had, thanks to Thomas and the entire team! From the moment I stepped into the deale Hyundai, and I can’t say enough about the phenomenal experience I had, thanks to Thomas and the entire team! From the moment I stepped into the dealership, I felt welcomed and genuinely valued. Tulsa Hyundai’s commitment to exceptional customer service made buying my new Palisade an absolute pleasure. Thomas, my salesperson, was an absolute gem. He was incredibly knowledgeable, patient, and attentive, taking the time to understand exactly what I needed in a vehicle. He walked me through every detail of the 2025 Palisade, from its spacious, luxurious interior to its advanced safety features like the Hyundai SmartSense suite. Thomas explained the differences between the SE, SEL, XRT, and Calligraphy trims with clarity, ensuring I picked the perfect model for my family’s needs. His friendly, no-pressure approach made the entire process stress-free and enjoyable. The 2025 Palisade is everything I hoped for and more! Its sleek design, robust 3.8-liter V6 engine, and smooth eight-speed transmission make every drive around Tulsa a joy. The 12.3-inch touchscreen with Apple CarPlay and Android Auto is so user-friendly, and the generous cargo space and comfy third-row seating are ideal for family road trips. Thomas even took the time to show me how to use cool features like the Rear Seat Quiet Mode and adaptive cruise control, which have already made my drives so much better. The financing process was a breeze, with the Tulsa Hyundai finance team being transparent and thorough. They worked with me to find a payment plan that fit my budget, clearly explaining the warranty options (that 10-year/100,000-mile powertrain warranty is amazing!) and available deals. I never felt rushed or pushed, which made the experience even more positive. I was also impressed by Tulsa Hyundai’s community involvement. Learning about their support for local charities and events made me feel great about choosing them. When I brought my Palisade in for its first complimentary maintenance, the service department was top-notch. The certified technicians were professional, efficient, and ensured my SUV was in perfect condition, giving me confidence for the road ahead. I wholeheartedly recommend Tulsa Hyundai, and especially Thomas, to anyone looking for a new vehicle, particularly the incredible 2025 Hyundai Palisade. Their outstanding customer service, expertise, and genuine care made this purchase unforgettable. Thank you, Thomas and Tulsa Hyundai, for making me a proud Palisade owner! I’m thrilled with my new SUV and can’t wait to enjoy many more miles with it. More

by ErinHAWK Verified Customer Verified Customer

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New car sales a scam. I was Buying a new Hyundai Tucson hybrid ltd and knew they had car I wanted, advertised both on 2 national well known websites -kb* & Edmond* at a go I was Buying a new Hyundai Tucson hybrid ltd and knew they had car I wanted, advertised both on 2 national well known websites -kb* & Edmond* at a good price. I am in Colorado They are in okla and let them know up front -needed it shipped-no trade-no financing, all cash. Sale. They first stated they couldn’t even give me out the door price, I had to press them on it- clarified again what I wanted and they then stated they could do it with shipping etc. I agreed to deal, they sent me deal sheet, all looked exactly as I requested.-price slightly higher that advertised , but still within my range. I called salesman thomas Flores to confirm I received deal sheet and said move forward. And accepted as is. He then let his “boss” “Sammy “ know to coordinate and Sammy then called Me back with Thomas 3 way call and told me he could not do the deal as this price was only valid if I did Hyundai financing. I let them know for the 4th time I was not doing financing, Nothing on deal sheet said I had to do financing and also that deal sheet stated “CASH PRICE” line noted. I said this is your cash price per your deal sheet and was told again that that didn’t mean they would Do this without financing.Sammy became aggressive with me over this when I pressed that I had conveyed in writing to sales that no financiing involved-even in direct email from sales specifically asking this question and Said no, all before deal sheet sent. I then stated To Sammy “so you are re-negging on your written deal?” He became belligerent screaming at me he had never backed out or renigged on a deal in his life, and how dare I say that. I Pointed out that is exactly what he was doing, and requested the name Of the general manager and I wanted to speak with them. He told me that was Daniel Albert and he wasn’t in. I asked if he could call me back, Sammy stated yes, I asked then when that would be-in a few hours, end of day, etc. he stated a few hours. I said it’s so odd that you won’t do this deal as this deal sheet was noted on the. Bottom as “prepared by Daniel Albert”, and I would ask him the same questions. He said “doesn’t matter, this is the deal and you can’t get it without financing, and if you don’t like it, don’t buy the xxxx car” and was Then hung up on. I then waited 2 Hours TIL close to closing time and left A Message on Daniel’s vm. No response. I left 3 More “calm and nice” messages over next 4 Days asking him to contact me On a 40k plus new car deal I wanted to make. No response. I have deal sheet should anyone want to see it along with emails confirming exact exchange below. . NOTE: Vehicle is Still advertised On both sites At same Price as of 2 weeks since this happened. Do not use this dealership. I should have read the reviews As they have a very low dealer rating and same sales persons and mngr involved. I’m glad this deal fell apart, as Who knows what would have happened if I did on their terms. I bought same vehicle from great Hyundai dealership in the capital city of Utah for almost same price and nicest most responsive dealership I’ve worked with in 30 years. More

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I was thoroughly impressed with his knowledge of the features available on the car and explained them extremely well! He was very helpful with all aspects of the transaction! features available on the car and explained them extremely well! He was very helpful with all aspects of the transaction! More

by Dpease0 Verified Customer Verified Customer

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Awesome great friendly generous respect I'm done thank you for selling m a great car you for selling m a great car More

by edonna75@yahoo.com Verified Customer Verified Customer

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Thomas did a wonderful job except for telling me that the dealership would help me if something was wrong with my car after I left. He said that the dealership would stand behind their cars! I had an issue dealership would help me if something was wrong with my car after I left. He said that the dealership would stand behind their cars! I had an issue with the car on the second day of owning it. I contacted Thomas and he said his manager said it was "as is" and there was nothing they would do. I understand I bought a used car, but to have an issue within less than 50 miles, that's just crazy. Brant was terrible! Just seemed like I was bothering him. I didn't feel valued one bit. More

by trentbogar Verified Customer Verified Customer

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