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Thomas Hackett
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Thomas Hackett | Page 58
Assistant Service Manager
DCH Wappingers Falls Toyota
1349 Route 9
Wappingers Falls, NY 12590
616 Reviews
Dealership Experience
10 yrs, 7 mos
Languages Spoken
English
616 Reviews
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616 Reviews of Thomas Hackett
June 28, 2018
Service cener brings me back for renewed lease. Thanks for the good job as always. Right now looking at new lease and will take service into decision. Building very clean. Missed Corolla in sales i Thanks for the good job as always. Right now looking at new lease and will take service into decision. Building very clean. Missed Corolla in sales indoor sales area. More
by jamesthammond
Verified Customer
Helpful 
June 21, 2018
Excellent experiance Allison is an excellent person to deal with I highly recommend her I also recommend the technician Dave for his excellent work and your very friendly Allison is an excellent person to deal with I highly recommend her I also recommend the technician Dave for his excellent work and your very friendly cashier More
by chchurch
Other Employees Tagged: Robert Goldberg, Ben Carlson , Evin Calderon, Kathleen Crosbie, Allison Croshier, Mike Giordano, Pinkal Patel, Dena Ramondo, Alicia Verven
June 20, 2018
Professional Service I have been going to DCH in Wappingers for over 20 years to have my Corolla serviced. Tom Hackett was professional, pleasant and explained any additio I have been going to DCH in Wappingers for over 20 years to have my Corolla serviced. Tom Hackett was professional, pleasant and explained any additional services that had to be performed. It was a pleasure working with him. More
by KCYBYK
June 20, 2018
Quick and easy oil change I get all of my service done here. No problems...quick and easy. The waiting area is pleasant and the coffee is really very good. I get all of my service done here. No problems...quick and easy. The waiting area is pleasant and the coffee is really very good. More
by kylara01
Other Employees Tagged: Kathleen Crosbie, Allison Croshier
June 16, 2018
Quick, Reasonbly Priced and Courteus I arrived a little early for my appointment, was taken care of quickly and professionally at what I felt was an acceptable cost. I just do NOT give 5- I arrived a little early for my appointment, was taken care of quickly and professionally at what I felt was an acceptable cost. I just do NOT give 5-star ratings, but that should not reflect negatively on DCK. More
by joecapp2
June 11, 2018
Cool. Tom is an excellent employee, Evin greeted me Once I walked in the door. The service was quick, but the most important part of the dealership is the Tom is an excellent employee, Evin greeted me Once I walked in the door. The service was quick, but the most important part of the dealership is the manager of dept of transportation, Joseph Distefano. You can’t sit with us. More
by CATHLEENMURDOCK
Other Employees Tagged: Evin Calderon
June 08, 2018
courteous and efficient service I was most pleased with the courteous and efficient customer service received. Staff kept me posted on progress of repair work. Diagnosis of problem I was most pleased with the courteous and efficient customer service received. Staff kept me posted on progress of repair work. Diagnosis of problems was clearly explained. I am concerned, however, that there was a need to cut rotors with only 9700 miles. Specifically, how will this effect future wear and tear and repair needs. More
by JMCGUIRE30
June 07, 2018
vacuum pump recall I received a recall notice and called to schedule an appointment. The person I spoke to on the phone (Joann) put me on hold to check if the part was a I received a recall notice and called to schedule an appointment. The person I spoke to on the phone (Joann) put me on hold to check if the part was available. She then told me she would make the appointment 3 weeks out to make sure the part was in. I received at least 3 different emails from DCH , the last one the DAY BEFORE the appointment to confirm. I arrived and was told it would be 1 1/2 hr wait. After almost 50 minutes Thomas came and told me unfortunately they didn't have the part. I then waited another 10 minutes to get my car back. Thomas tried to help by giving me a free car wash certificate and a $15 gas card. I was extremely disappointed that DCH just didn't have its act together. I expected better communications within your shop so that at minimum Thomas should have known part was unavailable when I checked it. All in all a very BAD experience! More
by adapice
June 07, 2018
Service Excellent. DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. Excellent. DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. More
by dwinne1010
Other Employees Tagged: Nathaniel Pickett
June 06, 2018
Good Car Service DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. More
by jmelfi
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