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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 7

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.8
879 Reviews

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English English

4.8

879 Reviews

Write a Review

879 Reviews of Thomas Hackett

February 20, 2026

Dealership Rating
Employee Rating

They ordered the parts needed for my car, called me when parts were delivered, called to remind to come the next and the car was fixed without any issues. I even got a video!! Thanks!!! More

by dalamo13
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 21, 2026

DCH Wappingers Falls Toyota responded

Thank you for your great review! We’re happy to hear our team kept you informed, ordered your parts promptly, and completed the repair smoothly. We’re also glad you enjoyed receiving the service video. Thank you for choosing us, and we look forward to helping you again!

February 20, 2026

Dealership Rating
Employee Rating

Efficient Video helped and Thomas was well informed in what service needed to be suggested More

by dalamo13
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 21, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear the video was helpful and that Thomas was knowledgeable and clear about the services that were recommended. We appreciate you choosing us and look forward to serving you again.

February 18, 2026

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Employee Rating

Great service coupled with a high degree of professionalism depicted by their service managers. Thank you. More

by clemcol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas, Mathew Rivera

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Feb 18, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear our service managers provided such professional and attentive service. We truly appreciate your review and look forward to assisting you again.

February 17, 2026

Dealership Rating
Employee Rating

The dealership is timely responsive and the job was done in a reasonable time. The procedure is simple and direct and I do not encounter any difficulty. More

by the_advisor2001
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 17, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re glad to hear our team was responsive, the service was completed in a timely manner, and the process was simple and easy for you. We truly appreciate your feedback and look forward to serving you again.

February 15, 2026

Dealership Rating
Employee Rating

I was welcomed with a smile in the garage and also by Tom Hackett. He answered all of my questions-very knowledgeable. Very happy experience with everyone. More

by Kimverven
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 15, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re so glad you were welcomed right away and that Tom Hackett was able to answer all your questions and make your visit such a positive experience. We truly appreciate your review and look forward to seeing you again.

February 14, 2026

Dealership Rating
Employee Rating

The whole appointment process went off without delay. I was immediately attended to when I arrived. Then Thomas Hackett got me checked in and went over the service process. I especially liked the technic More

by bobcpr2000
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 15, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear your appointment went smoothly and that you were checked in right away by Thomas. It’s great to know you appreciated the technician video and the quick, efficient service. We truly appreciate your feedback and look forward to serving you again.

February 14, 2026

Dealership Rating
Employee Rating

Work appears to be well done. Hackett was helpful. Cold calls to dealership were hard to get through to a person. More

by dvandenbroek55
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 14, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear the work was well done and that Hackett was helpful during your visit. We also appreciate you letting us know about the difficulty reaching someone by phone. Your comments help us improve, and we’ll be sure to share this with our team.

February 10, 2026

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Employee Rating

It's always a pleasure doing business with them. Thomas Hackett was very helpful and made sure all my needs were met. More

by tippawood
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 10, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re so glad to hear it’s always a pleasure doing business with us. Thomas Hackett will be happy to know he made sure all your needs were met. We truly appreciate your continued trust and look forward to seeing you again at DCH Wappingers Falls Toyota!

February 09, 2026

Dealership Rating
Employee Rating

It was amazing. They are so helpful with getting all my cars in to be fixed. More

by Kloc6171
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 09, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re so glad to hear our team was helpful in getting all of your cars taken care of and making the process easy for you. We truly appreciate your trust and look forward to helping you again whenever you need us.

February 08, 2026

Dealership Rating
Employee Rating

I thought I was to have a recall fixed and oil change. The person I checked in with said I wasn't due, and so I didn't have it done. But now my car says I'm due, and the sticker too. More

by COGGSHOBBIT
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett

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Feb 11, 2026

DCH Wappingers Falls Toyota responded

Hello, Thank you for sharing your experience. Our service advisor, Tom Hackett, has reached out to you and will be happy to review and address your concerns directly.

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