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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 6

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
879 Reviews

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English English

4.8

879 Reviews

Write a Review

879 Reviews of Thomas Hackett

February 28, 2026

Dealership Rating
Employee Rating

A great place to buy a car and also to have your car serviced. Everyone is extremely nice and helpful. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Feb 28, 2026

DCH Wappingers Falls Toyota responded

Hi Ellen, thank you for the wonderful review! We’re so glad to hear that you’ve had a great experience both purchasing your vehicle and servicing it with us. Our team takes pride in being helpful and welcoming, and your kind words truly mean a lot. We look forward to continuing to assist you whenever you need us!

February 28, 2026

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Employee Rating

I have been going to DCH Toyota for 20 yrs. Great Service. Tom Hackett my service advisor is very knowledgeable and ensures my issues are resolved. More

by BPEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin the tech who worked on my car on 2/11 is very knowledgeable. He figured out the issue with my tire pressure gauge and why it was coming on without there being a reason for it to come on.

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Feb 28, 2026

DCH Wappingers Falls Toyota responded

Thank you for your loyalty over the past 20 years! We truly appreciate your continued trust in DCH Wappingers Falls Toyota. It’s wonderful to hear that Tom has consistently provided knowledgeable and dependable service while making sure your concerns are fully addressed. We’ll be sure to share your kind words with him. We look forward to taking care of you for many more years to come!

February 27, 2026

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Employee Rating

When I arrived with my car, I was welcomed and had my car checked in immediately. I talked with a representative to approve the job. I had a scheduled appointment and my car was seen on time. I had a video f More

by L
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 27, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear that our team provided friendly and professional service, kept your appointment on time, and kept you informed every step of the way. We truly appreciate your feedback and look forward to serving you again!

February 26, 2026

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Employee Rating

John was a great greeter Loved the video and the fact I was able to pick it up until 7 More

by cclynch88
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 27, 2026

DCH Wappingers Falls Toyota responded

Thank you, cclynch88, for your kind words! We’re so glad to hear John made a great first impression and that you appreciated the service video and extended pickup hours. At DCH Wappingers Falls Toyota, we’re always happy to make your experience as convenient and transparent as possible. We look forward to seeing you again!

February 26, 2026

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Employee Rating

Great and pleasant customer service and support. All right ?? ?? ?? ?? ?? ?? More

by agatzs4
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 27, 2026

DCH Wappingers Falls Toyota responded

Thank you, agatzs4, for your great feedback! We’re so happy to hear you had a pleasant experience and received the support you deserved. We truly appreciate you choosing DCH Wappingers Falls Toyota and look forward to assisting you again!

February 26, 2026

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Very efficient and friendly staff I had an appointment and was taken in right away. Very good scheduling. More

by KABAP
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 27, 2026

DCH Wappingers Falls Toyota responded

Thank you, KABAP, for the wonderful review! We’re glad to hear our team was efficient and friendly, and that your appointment ran right on schedule. We appreciate you choosing DCH Wappingers Falls Toyota and look forward to your next visit!

February 26, 2026

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Employee Rating

Thomas is very nice and professional. He had let me know all the safety issues my RAV4 has, and I'm very grateful for that. Thanks much Thomas. More

by Johnson Liu
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 26, 2026

DCH Wappingers Falls Toyota responded

Thank you, Johnson, for your kind words! We’re so glad to hear that Thomas provided such professional and thorough service. Keeping you informed about your RAV4’s safety is always our top priority. We truly appreciate your trust and look forward to seeing you again!

February 26, 2026

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Employee Rating

The fact that Toyota’s reliability is nowhere as good as it once was is no reflection on Laura. She told me to bring the truck straight back after it had been there the day before and that she’d sort out th More

by YCXG2ZP8VZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Feb 26, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! While we’re sorry to hear about the concerns with your truck, we’re so glad Laura took great care of you. Keeping her word and making sure those software glitches were resolved quickly is exactly the level of service we strive for at DCH Wappingers Falls Toyota. We truly appreciate your feedback and your trust in our team!

February 24, 2026

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Employee Rating

Great experience. Professional staff. Courteous and informative. Always great. I'd highly recommend DCH Toyota to anyone looking for quality and service. More

by DSCIREA
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 24, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re thrilled to hear you consistently have a great experience with our professional and courteous staff. Your recommendation means a lot to us!

February 21, 2026

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Employee Rating

Everything was explained well. Friendly employee's The experience was nice. Thomas and the technician explained the problem with the oil pan well. It was an smooth transition. More

by SMITTY1991
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 21, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience. We’re happy to hear our team was friendly and that Thomas and the technician clearly explained the oil pan issue and made the process easy and smooth for you.

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