Thomas Kamenos | Page 16

Can you imagine flying to Glendale,CA from Bay area to buy a car ? Well, it was all worth it. This was the best experience we had buying a car. Hands down. Khachik (aka Chris) Keheyan is the guy at Pacif buy a car ? Well, it was all worth it. This was the best experience we had buying a car. Hands down. Khachik (aka Chris) Keheyan is the guy at Pacific BMW who made this happen. Buying remotely was a challenge but Chris took time to go over the car and details via text, picture, face-time with family. He was upfront and honest about things he knew and things he would find out - which he always did. Once we decided to buy the car, I flew there (<1 hr flight) and he picked me from airport. Excellent service at the dealership from him and finance person (Isam). Isam didn't try to sell additional things that you get at other dealership. Transaction was smooth. Chris went over the car in details with me - from downloading of App , registering it and then going over all the settings - pros/cons. Car looked really nice and they detailed it well. I drove to bayarea that afternoon non-stop and I enjoyed the ride of the new Alpina XB7. Chris was also helpful when I asked him questions along the way about mirrors, music etc. He was very accommodating. Given the covid situation, if someone is thinking about buying car remotely, I would highly recommend Pacific BMW and Chris Keheyan without any hesitation. More

by pradeep_trivedi Verified Customer Verified Customer

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They did not give a replacement car, the problem with the door was never fixed. Do not go to this dealer for service, choose another one.They are not willing to talk on the phone, the operator says that they door was never fixed. Do not go to this dealer for service, choose another one.They are not willing to talk on the phone, the operator says that they have run out of replacement cars, whose problems are these?)) More

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The most important thing is the purchase of the vehicle went smoothly without any hiccups. Sales representative was very nice and knew everything about the vehicle. Helped me with apple car play setup. went smoothly without any hiccups. Sales representative was very nice and knew everything about the vehicle. Helped me with apple car play setup. More

by HB Verified Customer Verified Customer

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good service, excellent customer service, friendly saleman, very appreciate, thank you very much, will come back again saleman, very appreciate, thank you very much, will come back again More

by mikekwok Verified Customer Verified Customer

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I went in to explore options for pre-own plugin hybrids for my company and came out with two beautiful 2018 phev BMWs, factory certified, at very fair prices. The whole experience was positive and professi for my company and came out with two beautiful 2018 phev BMWs, factory certified, at very fair prices. The whole experience was positive and professionally from the initial greeting to getting my cars detailed and fully prepped to be driven away. And when I had a follow up question the Finance officer was right there for me, as was the Director. Terrific experience first to last, thank you. More

by daveahendry Verified Customer Verified Customer

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My mom and I came in to look at their inventory, there was a group of guy workers standing around the front desk engaged in conversation with each other. We stood nearly right in front of them for a good was a group of guy workers standing around the front desk engaged in conversation with each other. We stood nearly right in front of them for a good 5 min and not once was greeted or checked in on. Eventually I had to interrupt their conversation and ask if someone would be able to help us which is when one of them called Nelli over to assist. Nelli was super sweet, she knew the inventory, answered every question we had, she never made us feel pressured into buying. We walked in with the sole intention of looking but ended up buying. would have given 5 stars had it not been for being ignored at the start. More

by Kimberly Verified Customer Verified Customer

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Very patient and helpful and always responsive. Made the sale experience much easier and pleasant. Would definitely use them again and can’t thank them enough for all their assistance. sale experience much easier and pleasant. Would definitely use them again and can’t thank them enough for all their assistance. More

by lindaxrobinson Verified Customer Verified Customer

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Thank you so much Arthur for your amazing service and making my dream come true. You are the best! I’ll be coming back for more in the future! If you need a sales person, he’s the guy to get your BMW wit making my dream come true. You are the best! I’ll be coming back for more in the future! If you need a sales person, he’s the guy to get your BMW with! More

by MadlenTahmasian Verified Customer Verified Customer

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Nelli is the best salesperson we've interacted with in ages. She is kind, professional, and funny. The entire leasing process could have been made quicker, and filling out some of the paperwork digitally ages. She is kind, professional, and funny. The entire leasing process could have been made quicker, and filling out some of the paperwork digitally ahead of time, on our phones, or a dealership iPad would have been preferable. Also, a CX tip: offering to wash the car that customers drive into the dealership would really have made this experience the best. More

by nportlock Verified Customer Verified Customer

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Nelli, who took care of us, was superb. I wish all dealerships employed women of this caliber. Could not ask for more, and I trust her excellence will be recognized. dealerships employed women of this caliber. Could not ask for more, and I trust her excellence will be recognized. More

by matchlessdc30 Verified Customer Verified Customer

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