Tiffany Wessel | Page 25

Vehicle was ready at the quoted time, appreciated that a discount from a recent email was applied without me asking. Only thing close to a complaint would be that the service department is still using it's discount from a recent email was applied without me asking. Only thing close to a complaint would be that the service department is still using it's covid related setup in what was previously the drop off area. Hopefully we can get back to using the drive up garage as intended soon, since the current set up is a little bit confusing. More

Helpful 0

Report | Print

Everyone is friendly, supportive and proactive. My concerns were solved concerns were solved More

Helpful 0

Report | Print

Tiffany was lovely to deal with. Very good experience. Problems with my 2018 Accord Touring disappointing- battery, breaks, ac all crapped out before my lease is up. Not my typical Honda experience. Problems with my 2018 Accord Touring disappointing- battery, breaks, ac all crapped out before my lease is up. Not my typical Honda experience. More

Helpful 0

Report | Print

Thank you. I am very happy with the excellent service! Can't be better. The DCH team handle my issue very well. I brought in my CR-V for repair. Can't be better. The DCH team handle my issue very well. I brought in my CR-V for repair. More

Helpful 0

Report | Print

The service staff is very friendly. Tiffany understood exactly what I needed. I had to leave the car, and I got a ride home by Lyft, complements of Kay Honda! exactly what I needed. I had to leave the car, and I got a ride home by Lyft, complements of Kay Honda! More

Helpful 0

Report | Print

Great people, nice and easy to complete transactions. Happy with my car and the service I received. Kept up to date for the most part. Happy with my car and the service I received. Kept up to date for the most part. More

Helpful 0

Report | Print

The service people, specifically Joe and Tiffany, have always taken the best care of my cars when I brought them in for service. They both kept me well informed as to what was going on and/or helped me t always taken the best care of my cars when I brought them in for service. They both kept me well informed as to what was going on and/or helped me to make the right decision as to what needed to be done. More

Helpful 0

Report | Print

Honda has been my brand of choice; my last four vehicles have been Honda. But recent events are forcing me to think this over again. This year I took my car due to the panic alarm going off. The technici have been Honda. But recent events are forcing me to think this over again. This year I took my car due to the panic alarm going off. The technician incorrectly diagnosed it as battery not charging and the dealership suggested changing the battery, I disagreed and since I had already payed for a non refundable diagnostic fee at that moment my options were to take the car as it was or use the diagnostic fee to pay for a new battery from them at much higher price than I usually buy it from. I brought the car home and as soon as I parked at home the panic alarm went off again. I had to take the car again and this time they found a faulty sensor in the hood which was what I had read on the web and the reason for disagreeing with the faulty battery. Last year,, I took the same car to that same dealer, When I arrived home I noticed the passenger mirror was cracked. We settled for an arrangement midway, I had to pay for a new mirror they did the work at no cost. This is not the outcome or service type that I expect from a Honda Dealer Maintenance Department. My only option at this point is from now on to use a different Honda dealer and write a negative review about his one. More

Helpful 0

Report | Print

Very attentive to details. Kept us informed of changes enabling us to make informed decisions. Work was performed efficiently and vehicle was delivered on-time as promised. enabling us to make informed decisions. Work was performed efficiently and vehicle was delivered on-time as promised. More

Helpful 0

Report | Print

Great service. Made appointment on line and vehicle was serviced and returned quickly. Very friendly employees and clean waiting area and sales floor. Only place my vehicle is serviced serviced and returned quickly. Very friendly employees and clean waiting area and sales floor. Only place my vehicle is serviced More

Helpful 0

Report | Print