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Love my PHEV! I recently leased a new Outlander PHEV from Universal Mitsubishi in Duarte. From my first contacts via the internet/texts with Tiki, through the tes I recently leased a new Outlander PHEV from Universal Mitsubishi in Duarte. From my first contacts via the internet/texts with Tiki, through the test drive and reviewing available models in person at the lot, and finally through the purchase/finance process, the Universal Mitsubishi team provided a professional, seamless and pressure-free purchase experience. I especially appreciated Tiki's responsiveness and follow-up during the process, JC's efforts getting the best available vehicle meeting my criteria and Daniel's clear explanation of the lease and finance terms. More

by EAC Verified Customer Verified Customer

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Internet purchase I found my car on cargurus. Reached out via text and received a text from Tiki and from the beginning she was amazing!! Every question answered immedi I found my car on cargurus. Reached out via text and received a text from Tiki and from the beginning she was amazing!! Every question answered immediately and so nice. Made appointment and met with Saul and Tiki. We test drove the car we wanted and changed our mind, Saul listened to what we wanted and delivered!!! He walked the lot looking for what we wanted and found it. I signed papers that day and my daughter had her first car. Thank you Tiki for making this happen and Saul for finding the perfect car for her. More

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4 Hours to buy a used car My Mom and I went to the used car division to buy a car, by check paying in full, which happened to be a holiday. We were there 4 hours. My Mom asked My Mom and I went to the used car division to buy a car, by check paying in full, which happened to be a holiday. We were there 4 hours. My Mom asked a lot of questions, they were not able to answer right away. They do NOT report to Carfax themselves, and neither did any place the car was serviced before they got it, so we were skeptical. The car is a good car, we had it checked out by a friend who owns his own car repair service. On several occasions, when a question was asked and Tiki had to find the answer you could hear her talking with others and you could hear shhh or lets talk over here. Which made us feel very uncomfortable. We were going to leave and just forget it more than once. But we liked the car. Overall Tiki was very nice to us, however when we left, My Mom and I said, we will never go through that again. More

by Bostonian Verified Customer Verified Customer

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Best dealer! Highly recommend!!! This dealer and the sales person who helped me(Tiki). Broke my stereo type of my dealers. I went to a few before and found this place was honest was This dealer and the sales person who helped me(Tiki). Broke my stereo type of my dealers. I went to a few before and found this place was honest was truely at your survive. If I do ever buy another car will definately get it here. More

by B.HABU Verified Customer Verified Customer

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One star because I can’t do cero!! When I was at the dealership they were super nice but after I get home and noticed that the car have been in a accident and I try to get help,they tol When I was at the dealership they were super nice but after I get home and noticed that the car have been in a accident and I try to get help,they told me that they mechanics check the car and they don’t found anything wrong with the car.,and I can prove that they’re lying!! More

by EFRAIN_R45 Verified Customer Verified Customer

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Fort coming and flexible straight forward Great experience and Pleasant professional no running around circles . No bs and gave us the options on how to get close to what we want as reasonab Great experience and Pleasant professional no running around circles . No bs and gave us the options on how to get close to what we want as reasonable possible they can . Tiki was great no false promises More

by JJHERMANINC Verified Customer Verified Customer

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Dealer review Costumer experience was great really friends felt like they care for you. Give you different opinions. Place was clean and neet. The car I bought been Costumer experience was great really friends felt like they care for you. Give you different opinions. Place was clean and neet. The car I bought been great More

by ANAMUNOZDIAZ7 Verified Customer Verified Customer

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Exceptional service from Tiki Nikogosian I had a great experience with Tiki at the dealership. Tremendous customer service! Would highly recommend Tiki to others that are interested in buying I had a great experience with Tiki at the dealership. Tremendous customer service! Would highly recommend Tiki to others that are interested in buying a car! Also, she has very helpful AFTER buying the car in regards to a refund in regards to vehicle mainstance. In summary, Tiki has been tremendous before, during, and after the sale. More

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Fast, easy, no haggling! We did a lot of research and shopping around before we decided on Universal Mitsubishi. We can honestly say they had by far the best deal on previousl We did a lot of research and shopping around before we decided on Universal Mitsubishi. We can honestly say they had by far the best deal on previously owned cars. They are very reasonably priced. On top of that, Tiki made the whole experience so quick & easy. She told us how much the total would cost right off the bat and that price did not change once. She also did not try to oversell the car or financing to us. No haggling at any time!! At the end of it, she ensured our new car was gassed up & sparkling clean. Thank you Tiki for everything! The reviews about her really hold up, people. More

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Good skill of customer service Good customer service specially the lady name tiki and they doing the best they can to put the customer on the road and good price Good customer service specially the lady name tiki and they doing the best they can to put the customer on the road and good price More

by PHILIPHOBA Verified Customer Verified Customer

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