Tiki N | Page 33

Tiki and her team know the value of customer service. It's been a whole year since I purchased my vehicle from Unviersal Mitsubishi and the customer service still continues to amaze me. Tiki, my sales per It's been a whole year since I purchased my vehicle from Unviersal Mitsubishi and the customer service still continues to amaze me. Tiki, my sales person, constantly reaches out to check up on me and ask if there is anything I need and how the car is running. For my birthday I received a nice email and also received one when I hit 1 year. This is not my first vehicle but this is the first time I've experienced a salesperson continuously go out of their way to make sure their customer is taken care of. Thank you Tiki and your staff at Universal Mitsubishi. I am so glad that I was able to purchase my car through you. -Rob Herrera More

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Pleasant used car buying; they bought me a new tire I originally went to the dealership to look at an Outlander PHEV. It would have been my 5th plug-in vehicle but the model was being updated for 2019 I originally went to the dealership to look at an Outlander PHEV. It would have been my 5th plug-in vehicle but the model was being updated for 2019 some time next year. I had been looking at Tesla's for years but buying one was never quite in the cards. They have an amazing assortment of lease-return Tesla Model S's -- over a dozen of them. I bought a red one years ahead of when I thought it would fit into my budget. Tiki was very pleasant to work with and I got a good price. Zakk had helped me originally and was extremely friendly and knowledgable. The total time purchasing the vehicle was painfully long. The next morning I found the rear tire was absolutely flat when all I did was drive straight home. The tire probably had problems but I could have run over something without knowing. I was anticipating an argument or some type of dispute, but the service manager Paul met with Tiki and they told me Danny approved a new tire replacement. Excellent customer service. It did take a lot of time again though. Very happy customer and would return and recommend Universal Mitsubishi to anyone. More

by Jon Jon Verified Customer Verified Customer

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Smooth transactions in buying my daughter's carr bu The only complaint I have is it took a long time to buy the car and get the financing even with with practicality 40% down and good credit. They could The only complaint I have is it took a long time to buy the car and get the financing even with with practicality 40% down and good credit. They could have skip the haggle in the numbers and gone directly to the best offer to save time. More

by CAMWRKR80 Verified Customer Verified Customer

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Sensational I found the car I was looking for through car gurus was immediately contacted by tikki Immediately after showing interest in the car. I showed up at a I found the car I was looking for through car gurus was immediately contacted by tikki Immediately after showing interest in the car. I showed up at around 1 and was finished 3 pm. If I ever am in the market for another car I would definitely go back to universal Mitsubishi. More

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Tiki is nice, helpful and knowledgeable I am a first time buyer, and I was really nervous. I had done a lot of internet research about the car I was interested, but the actual process was st I am a first time buyer, and I was really nervous. I had done a lot of internet research about the car I was interested, but the actual process was still kinda nerve wracking. After the test drive with Tiki, I felt so comfortable knowing that she was going to at least help me get going in the right direction. By the time we were done I happily walked away with a fantastic deal, a great car, and the confidence of knowing that I have Tiki and her team at my side. More

by EVANMICHAELPETER Verified Customer Verified Customer

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Universal Mitsubishi Service Department is amazing, I mean Paul and Armen, but Carlos in Sales department is awful and has attitude with customers. mean Paul and Armen, but Carlos in Sales department is awful and has attitude with customers. More

by ED KH PHOTO Verified Customer Verified Customer

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Tiki is the best!! I got my 2017 Mercedes Benz C 300 class from Tiki, she helped a lot, my English no good, she google translate the deal, she helped so much, thank you I got my 2017 Mercedes Benz C 300 class from Tiki, she helped a lot, my English no good, she google translate the deal, she helped so much, thank you very much Tiki, my Chinese friends will come and buy a car from you, Yao More

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Great service and got a great car I bought a 2017 honda civic hatchback and this car has been great to have and recommend this dealership to anyone looking for a car I bought a 2017 honda civic hatchback and this car has been great to have and recommend this dealership to anyone looking for a car More

by MRBRANDONSANCHEZ Verified Customer Verified Customer

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Good experience Good place to come to but a car or get your car serviced. It seemed as though there were many returning customers also which shows that they are doing Good place to come to but a car or get your car serviced. It seemed as though there were many returning customers also which shows that they are doing something right. More

by MATT Verified Customer Verified Customer

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Super friendly and fast Paul in service dept is always very friendly, kind and helpful. From the moment I first call to the moment I leave. The waiting area is spacious and Paul in service dept is always very friendly, kind and helpful. From the moment I first call to the moment I leave. The waiting area is spacious and clean which makes it great for me. More

by BLACK_DM24 Verified Customer Verified Customer

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