Tim Boozer | Page 5

I was lied to by the sales guy and told that I had to buy a warranty that lasted the entirety of my seven year loan in order to qualify. The code they put in, however, was for a three year warranty, so I pai a warranty that lasted the entirety of my seven year loan in order to qualify. The code they put in, however, was for a three year warranty, so I paid for four years I’m not getting. I would have never noticed had I not requested services “no longer covered” during my last oil change. I told them when I picked up the car I would show them the original contract in the glove box stating that my coverage lasted for seven years, but when I picked the car up the original contract was mysteriously not in the glove box anymore. More

by lub1.2another Verified Customer Verified Customer

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Quick, efficient and not going to break the bank. Everyone was kind and caring and listened to my concerns. Everyone was kind and caring and listened to my concerns. More

by CGC8665 Verified Customer Verified Customer

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They always exceed my expectations and I would recommend them to anyone that needs service. them to anyone that needs service. More

by Richarderico Verified Customer Verified Customer

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Klamath Falls Toyota is easily the best dealership in southern Oregon and maybe even the entire state. Their staff is very knowledgeable as well as committed to creating a customer experience that you j southern Oregon and maybe even the entire state. Their staff is very knowledgeable as well as committed to creating a customer experience that you just cannot get anywhere else. I highly recommend them for service and sales! More

by John Verified Customer Verified Customer

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Fast and easy. Went into to see about getting a car and was approved. Didn't have the car I wanted but found it with no issues Went into to see about getting a car and was approved. Didn't have the car I wanted but found it with no issues More

by fparks84 Verified Customer Verified Customer

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CAUTION! Don’t buy your vehicle or tires at Toyota lithia. First off, I purchased a $70,000 vehicle and added wheels, tires and lift kit into my agreement, up Don’t buy your vehicle or tires at Toyota lithia. First off, I purchased a $70,000 vehicle and added wheels, tires and lift kit into my agreement, upon arrival of the parts they had started installing the parts had my truck up on a lift, and then told me they would not move forward, unless I signed a waiver to Void my factory warranty in which I paid for a platinum warranty on top of the already warranted truck. They put improper replacement tires on wheels and act as if this is normal when Les Schwab documented and told me otherwise. They will drag warranties out and waste extensive amounts of time and energy involved with replacements and put incorrect tires on your vehicle “view photos” putting 10 inch AT tires on. 12” MT wheel and state that it’s normal to have your rim protrude an inch past your tire. Rendering me to be cautious around curbs and parking lots and send you on your way. They will not balance your tires without additional fees. They do not feel that is part of normal tire maintenance. Also they curb checked my tire and damaged my wheel and would not take responsibility for their actions. As if a customer should over look the damages and have ongoing fees because they bought the tires from Lithia. I reached out to Lithia’s corporate office and they will do nothing because the dealerships are independently owned. “In essence they have no authority.” Corporate sent me right back to Juan Maldonado the manager for lithia Toyota and other lithia locations in Klamath that I had already been dealing with and found No resolution. Juan acted as if he did me a favor putting incorrect tires on my truck and damaging my wheel and had a little to no respect for my emails and communications, when I originally asked him for correct replacement tires, and submitted a quote from Les Schwab and then treated me as if I was fabricating a story and ultimately made me feel unwelcome and mistreated. Then after several months of lost time at work, extensive emails, travel and associated expenses, coordinating to get the situation dealt with. I submitted an invoice for my time and expenses invested which was not acknowledged. Juan Maldonado told me he would call me the next day and never returned my call and wrote me off as a return customer after buying multiple vehicles through Lithia in the past. Horrible customer service! Buy from a different location and hold firm to your gut feeling. I will not do business with Lithia in the future as to the fact I feel I can not trust them. Also I would disregard Managements response to my review, and other similar review complaints as they are professionals at deflecting the way they treated their customers and try to act as if they would like to remedy the situation, When in fact they never honor what they say and will treat you horribly and Jaun will fabricate lies to avoid resolution. More

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Great please to buy a car, if is used or new and the sell person who attended me always been very cordial, nice and friendly always with a smile on her face and always happy to help you out. I would recommen person who attended me always been very cordial, nice and friendly always with a smile on her face and always happy to help you out. I would recommend her 100% More

by tnramirez7 Verified Customer Verified Customer

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Extremely poor after market service from this dealership. We purchased and paid in full for our vehicle. Only one key fob was provided. Was told 2nd key will arrive in April, no news - in May salesman said J We purchased and paid in full for our vehicle. Only one key fob was provided. Was told 2nd key will arrive in April, no news - in May salesman said July, still no key. Further messages and email and calls to dealership met with no respond and manager Tim called me but became very irate on the phone. Yelling at your customer is not the way to go! Terrible after market service. More

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They listen what you want and then deliverI’m excited to They listen what you want and then deliver I’m excited to have a Tundra My sales person was Lana Lee and she makes it happen fast and is creative in They listen what you want and then deliver I’m excited to have a Tundra My sales person was Lana Lee and she makes it happen fast and is creative in offering options. I’m satisfied with Lithia Toyota More

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Great service from Dustin, Tim and Simon. Test drove several cars and received good info about specifics of each. Financing was smooth. Overall a very positive experience! several cars and received good info about specifics of each. Financing was smooth. Overall a very positive experience! More

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