Tim Ebens
Tim Ebens at Luther Family Buick GMC

Tim Ebens | Page 14

Service Manager

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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253 Reviews
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253 Reviews

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253 Reviews of Tim Ebens

August 27, 2021

Dealership Rating

My experience at Luther was short and sweet. I called on Tuesday to make and appointment for an oil change, no appointments until next week and we are leaving on a trip Monday. Kari called me Wednesday mor More

by Roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Medley

Aug 27, 2021

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 23, 2021

Dealership Rating
Employee Rating

Everyone I worked with was professional, knowledgeable, and very helpful. I never felt pressured and was very happy with my overall experience. I would definitely recommend to my friends, etc. More

by boster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2021

Luther Family Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 18, 2021

Dealership Rating
Employee Rating

Took car in for possible removal of factory running boards. After getting quote decided not to go forward. Technician was very helpful and understanding. Will uses service for normal maintenance. More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2021

Luther Family Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 01, 2021

Dealership Rating
Employee Rating

The rate is way too high and the service technician took to long to diagnose the problem and the service adviser should have checked with the warranty provider so as to find out all that they cover!!!! More

by feliciaannis44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 10, 2021

Luther Family Buick GMC responded

Felicia, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 29, 2021

Dealership Rating
Employee Rating

Very clean nice friendly people and quick to getting checked in and serviced in a timely manner. No complaints at all with the service business... More

by deanne71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 24, 2021

Dealership Rating
Employee Rating

I wish they would have went over things with me. they had a few comments on my buick and pickup but never knew it till i got home at night, fluids, recall and others. More

by jevesand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lindgren, Paul McDonald

Jul 27, 2021

Luther Family Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 21, 2021

Dealership Rating
Employee Rating

Everything went smooth dropped the car off the night before for a 7:15 appointment. They called and told me the rear brakes were also bad fixed them both and was done at 12 More

by daveangieryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson, Kevin Lindgren

Jul 26, 2021

Luther Family Buick GMC responded

Dave, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 19, 2021

Dealership Rating
Employee Rating

I will be recommending other people to Luther for any vehicle they are looking for. Best deal for vehicle pricing.and believe me, I called Minot, Devils Lake, and Bismarck.. More

by PUCKENNY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anita Hetler, Brent Blatchford , Mark Carlson, Sean McPhillips, Luther Representative, Rod Tyson

Jul 21, 2021

Luther Family Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 17, 2021

Dealership Rating
Employee Rating

Your staff is very professional. They explained what they were going to do. My suv was ready when they said it would be. Top notch service!! More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson , Kari Sunderland

Jul 21, 2021

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 16, 2021

Dealership Rating
Employee Rating

Strong customer service!!! Very helpful and very happy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Ben nbnnnnnnnnnnnnnnnnnnnmnm nnjknmnnnbvnmmohhhvcxdrcvvhyycnkydcbhhxxbjjgchibvffn vxdvbbjjnmbvc More

by GARYS44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2021

Luther Family Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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