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Tim Kellar

Overview Reviews (161) Inventory (557)

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Tim Kellar

Tim Kellar | Page 10

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

I have been at this dealership since March 2004, when it was Huggins Honda and now Norm Reeves Honda. I started in the sales department and moved to the service department in 2014. I have always taken care of my customers like family.

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4.7

161 Reviews

Overview Reviews (161) Inventory (557)

Dealership Experience

22 yrs, 8 mos

Industry Experience

22 yrs, 8 mos

Specialties & Trainings

Sales, Finance, Service

4.7

161 Reviews

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161 Reviews of Tim Kellar

August 10, 2024

Dealership Rating

Employee Rating

Spent close to 6 hours at the dealership, knew within the first 45 minutes what car I wanted, the rest of the time took with financing, they ran the numbers on the wrong car, got to the finance office finall first 45 minutes what car I wanted, the rest of the time took with financing, they ran the numbers on the wrong car, got to the finance office finally and the finance guy was condescending. The manager came in and was super nice and my salesman was awesome. Just left a bad taste. To preface I’ve bought all my cars through this dealership from two from Huggins whom they bought and now two through norm reeves. The last one I bought was in 2022 and since then the quality of service has declined. Overall I ended up buying the car, just unfortunate it was such a hassle. More

by whitneyra88

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Macon Huntsinger , Francis Olang

Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We are sorry to hear there was some disappointment with your recent experience. We appreciate the feedback, it is very helpful to us. We also appreciate your loyalty and hope to have the opportunity to win back your trust again.

August 04, 2024

Dealership Rating

Employee Rating

Very clean Service is very good Tim Keller our service tech has been nothing but fantastic to deal with tech has been nothing but fantastic to deal with More

by Sirc3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mario Vasquez

Aug 05, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback! Let us know what we can do on your next visit for a 5-star experience!

August 04, 2024

Dealership Rating

Employee Rating

I really love that they have staff ready to serve you and ready to answer any question ready to answer any question More

by Martinezjesse4884

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 05, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for sharing your review with us! We're glad to hear that our team was so accommodating during your visit. Let us know the next time you need anything!

August 04, 2024

Dealership Rating

Employee Rating

I had an issue with the service I received at my last appointment. Tim worked hard to make sure it was corrected quickly! appointment. Tim worked hard to make sure it was corrected quickly! More

by Ttaaronrey

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 05, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your feedback with us! We're thrilled to hear that Tim made sure you received 5-star service. Let us know if there is anything else you need!

August 03, 2024

Dealership Rating

Employee Rating

Was here for a while, but the end result was amazing getting my car fixed up. getting my car fixed up. More

by Tai.Shenron

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Lindley

Aug 05, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your review with us! We're happy to hear what our team was able to give your car the expert care it needed. If there is anything else you need, let us know!

August 01, 2024

Dealership Rating

Employee Rating

Scheduled appointment was kept. Prompt attention to my arrival. Explained what service was needed and cost. Service done in timely manner. Prompt attention to my arrival. Explained what service was needed and cost. Service done in timely manner. More

by Sharonturner246

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're happy that your service appointment for your Honda, Sharon! We strive to provide efficient service that's also transparent. Thanks so much, and we hope to see you in the future!

July 23, 2024

Dealership Rating

Employee Rating

They always do everything they can to take care of me and make sure I'm comfortable while waiting on my car. make sure I'm comfortable while waiting on my car. More

by rudyveloz

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Elizabeth French, Michael Lindley, Michael Wright, Nate Franklin, Allen Vinson, Tristian Rivas, Issac Moya, Angel Flores, Scott Gerlikoviski

Oct 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

How flattering to hear, Rudy! Thanks so much for letting us know how happy we've made you during your Honda service visit. We look forward to seeing you at a future appointment and thanks again for your loyalty!

July 19, 2024

Dealership Rating

Employee Rating

Tim Kellar is great. The dealer ship is so clean and there is always someone to help The dealer ship is so clean and there is always someone to help More

by beckinn91

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words, and we're glad to hear you had a great experience with Tim! We take pride in maintaining a clean dealership and providing excellent customer service.

July 19, 2024

Dealership Rating

Employee Rating

Norm Reeve Honda is a peaceful place. Tim is the best one. Always take care of me. Finds best deal and makes plan to maintain my car. Tim is the best one. Always take care of me. Finds best deal and makes plan to maintain my car. More

by Pwinaustin

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your fantastic feedback! We're thrilled to hear that you find our dealership to be a peaceful place and that Tim has been providing excellent service, finding the best deals, and helping maintain your car. We're here to continue providing top-notch service whenever you need us. If there's anything else we can assist you with, please don't hesitate to reach out.

July 13, 2024

Dealership Rating

Employee Rating

Norm Reeves has always taken care of my car in a reasonable manner and time. Will come back always. reasonable manner and time. Will come back always. More

by beckeymcbroom

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 17, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're glad to hear you had a positive experience with us. Looking forward to seeing you again!

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