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Tim Kellar
Tim Kellar | Page 6
Service Advisor
Norm Reeves Honda Superstore North Richland Hills
7551 NE Loop 820
North Richland Hills, TX 76180
161 Reviews
I have been at this dealership since March 2004, when it was Huggins Honda and now Norm Reeves Honda. I started in the sales department and moved to the service department in 2014. I have always taken care of my customers like family.
Read moreDealership Experience
22 yrs, 8 mos
Industry Experience
22 yrs, 8 mos
Specialties & Trainings
Sales, Finance, Service
161 Reviews
Write a Review
161 Reviews of Tim Kellar
Verified Customer
October 08, 2024
This dealership has lost several very valuable employees over the past year. The management doesn't seem to know that service sells cars NOT salesmen. CORPORATE to take better care of their Service people. over the past year. The management doesn't seem to know that service sells cars NOT salesmen. CORPORATE to take better care of their Service people. More
by Whwink46
October 03, 2024
Love most of the employees. They're customer service is consistent with the exception of one or two Service Advisors. They are what keeps me returning to Norm Reeves North Richl They're customer service is consistent with the exception of one or two Service Advisors. They are what keeps me returning to Norm Reeves North Richland Hills. One suggestion would be for the service techs to put things back as they found them. For example, put my seat back in the position that I had it. Put my tire key back inside the bag and put it back in my glove box. Turn my blower off and don't change my radio station. More
by Mjones05
Other Employees Tagged: Elizabeth French, Michael Wright, Angel Flores, Nume Chantharowong
October 03, 2024
Great customer service. Professional, kind and knowledgeable people. Did not make me wait long hours and were up front with me from the start. Did not have to pay unnecessar Professional, kind and knowledgeable people. Did not make me wait long hours and were up front with me from the start. Did not have to pay unnecessary fees. More
by loracroft83
Other Employees Tagged: Tim
October 01, 2024
Anthony did a great job. The service department did a great job as well. I’ll be back. The service department did a great job as well. I’ll be back. More
by ward.quinton1
Other Employees Tagged: Elizabeth French, Hannah Pearson, Michael Lindley, Nate Franklin, Tristian Rivas, Issac Moya, Frank Raja, Scott Gerlikoviski , Anthony
September 29, 2024
In January they took off splash shield to change oil and did not replace it. At this oil change tried to get me to buy new one and pay for installation. Previously they did a bad job if replacing cabin air did not replace it. At this oil change tried to get me to buy new one and pay for installation. Previously they did a bad job if replacing cabin air filter. Vefore that problem with taking part I needed from wheel lock set wgen rotating tires. Every time I use this service center I have to return for problems. The only thing that made me eating thus center as a 3 instead of a 1 was the nice service advisor, Kellar. Doubt I will use thus center fir the service items that are soon due to be done. More
by nancych0bs0n
September 24, 2024
Always so professional and polite. Kept me updated on every step of the process. Made sure everything was done. It was so fast. Really respected my time. I appreciate that. Kept me updated on every step of the process. Made sure everything was done. It was so fast. Really respected my time. I appreciate that. More
by d.benton650
September 24, 2024
Been going here for years. Overall, it’s been a good experience. The only rough patches are when the service advisors I like move up or move on. Then, it’s a matter of finding Overall, it’s been a good experience. The only rough patches are when the service advisors I like move up or move on. Then, it’s a matter of finding someone else who I trust. That usually involves going through a few until I find one. More
by jmadams8
Other Employees Tagged: Elizabeth French , Zachary?
September 19, 2024
Original salesmen was nice and professional. Finance totally misrepresented extended warranty. Service does not honor warranty and NEVER returns a phone call. Everytime I bring my vehicle in it’ Finance totally misrepresented extended warranty. Service does not honor warranty and NEVER returns a phone call. Everytime I bring my vehicle in it’s like pulling teeth to get work done. They tear up something on my car this last time a windshield and they refuse to fix. Elizabeth won’t return promised phone call and actually tried to blame the damage on me. Said they fixed my wheel still scratched. I paid over $1100 for recommended maintenance. Extended warranty was definitely a bate and switch. Honda should look into this dealership’s behavior, I have never had trouble like this in all the years I have been purchasing cars. Should have probably stuck with Toyota, they actually care about their customers. More
by kimgreerdecatur1
Other Employees Tagged: Elizabeth French, Tristian Rivas
September 17, 2024
The customer service person Tim provided me with the best services for my Van. I hope keep going. services for my Van. I hope keep going. More
by Anqiwu1211
Other Employees Tagged: Angel Flores
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