Tim Locke

The dealership is customer centric. However, Austin Ward far exceeded my expectations and was a real advocate for me as the buyer ensuring a world class customer experience. I appreciat However, Austin Ward far exceeded my expectations and was a real advocate for me as the buyer ensuring a world class customer experience. I appreciate him NOT being pushy and encouraging me to look at other Yukons. I will be back for sure. More

by normanschramm Verified Customer Verified Customer

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GREAT JOB. THE WHOLE EXPERIENCE WAS WELL DONE. IF YOU NEED A NEW OR USED VEHICLE, OR SERVICE NEEDS. THE WHOLE EXPERIENCE WAS WELL DONE. IF YOU NEED A NEW OR USED VEHICLE, OR SERVICE NEEDS. More

by A.KELLER Verified Customer Verified Customer

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They have a huge inventory selection and great prices. The process was easy and quick and I got the vehicle I was looking for at the price I wanted. The process was easy and quick and I got the vehicle I was looking for at the price I wanted. More

by etcrist89 Verified Customer Verified Customer

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Tasha was extremely knowledgeable about the entire process was more than helpful in getting my deal done! 10/10 experience!!! process was more than helpful in getting my deal done! 10/10 experience!!! More

by Will Verified Customer Verified Customer

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Every associate I dealt with was very friendly and also competent. They have reasonable pricing and a large selection to choose from competent. They have reasonable pricing and a large selection to choose from More

by etcrist89 Verified Customer Verified Customer

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Pros: Minimal pressure to buy, honest advertised pricing, and personable staff. Cons: the paperwork took a bit longer than I hoped. The detailing/car prep before pickup could have been a little tighter. and personable staff. Cons: the paperwork took a bit longer than I hoped. The detailing/car prep before pickup could have been a little tighter. All in all it was a better car buying experience than I have had before. More

by m.reuter1976 Verified Customer Verified Customer

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Austin and his team were thorough and very professional. I highly recommend them for any automotive purchases. I highly recommend them for any automotive purchases. More

by jimmerjdo Verified Customer Verified Customer

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Great experience working with Jarvis . He knows how to get the deal that you want for your budget. He knows how to get the deal that you want for your budget. More

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The actual car buying process was quick and easy, it’s the after that was not acceptable. My wife and I both bought vehicles that day but I did not arrive at the dealership thinking I was going to make a the after that was not acceptable. My wife and I both bought vehicles that day but I did not arrive at the dealership thinking I was going to make a deal. Although, the price was right and we made a deal, I did not have room in new truck for all my tools and personal items and was told it would be acceptable to return to get my stuff which included a decked tool box, seat covers and console safe, upon arrival to retrieve my stuff, the tool box was already removed, I removed the console safe and the seat covers were removed and no where to be found. No one in the service department could find them and I was told they were thrown away. The next day I contacted the manager and he said they found them. I returned only to find out that not even half was kept and for some reason the rest were thrown away. Mind you, these are $700 seat covers, just thrown away “because they didn’t know” even though I had contacted the sales person and manager letting them know I would be returning to retrieve my personal items. The service manager was unapologetic and offered zero compensation saying there’s nothing he can do. I won’t be doing business with this dealership again. More

by tstorywmfd Verified Customer Verified Customer

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I was looking for a new GMC Yukon XL and Rivard Royall Memphis TN location is the best dealership around. No hidden fees and will find exactly what you’re looking for. Go see Jarvis Harden!! Jarvis is eas Memphis TN location is the best dealership around. No hidden fees and will find exactly what you’re looking for. Go see Jarvis Harden!! Jarvis is easy to work with, quick replies to questions, pressure free, and very knowledgeable about my truck’s features. The entire process was simple from star to finish. More

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