Tim McCarthy | Page 3

Caleb always takes time to welcome my family back to Suntrup Hyandai even if we just have a maintenance appointment and always stives to ensure we are taken care of. A truly stellar salesperson. Suntrup Hyandai even if we just have a maintenance appointment and always stives to ensure we are taken care of. A truly stellar salesperson. More

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Tim did a very thorough job servicing my car and also explaining what he did and why he did it. Unfortunately, there was a slight misunderstanding with the dealership about the type of appointment I had explaining what he did and why he did it. Unfortunately, there was a slight misunderstanding with the dealership about the type of appointment I had booked, which led to a longer wait than I anticipated, but Tim’s friendly demeanor was much appreciated in the face of it all. Thanks Tim! More

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I’ve owned numerous new cars, mostly BMWs. This is been my first Hyundai. I am very very happy with this vehicle and their service department is outstanding. Tim always takes care of me and tr This is been my first Hyundai. I am very very happy with this vehicle and their service department is outstanding. Tim always takes care of me and treats me like family. Best service appointment I’ve ever been to, including BMW Mercedes and Volvo.! More

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Andy's service and hospitality was outstanding! Andy went above and beyond to ensure I was happy with my new vehicle. He was super informative and professional. Andy went above and beyond to ensure I was happy with my new vehicle. He was super informative and professional. More

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Caleb and Bobby have been amazing since the first day I met them, 3+ years ago. I just bought my 2nd car with them and I'll do it again when the time comes! They treat me like family, even when I'm just in met them, 3+ years ago. I just bought my 2nd car with them and I'll do it again when the time comes! They treat me like family, even when I'm just in for an oil change. They are spectacular. More

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I have bought a number of vehicles from this dealership. There has never been a problem with any of the transactions. Patrick Marshall is exceptional. His professionalism and knowledge outstanding. Every on There has never been a problem with any of the transactions. Patrick Marshall is exceptional. His professionalism and knowledge outstanding. Every one from Jake Belche (GSM), Dave Pearcy in finance, and Tim McCarthy in Service were excellent. More

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This will probably be taken down I am sure. I bought my 2020 Elantra new in 2020 and had every service, Oil changes) , recalls done at this dealership. when my car had gotten close to 19000 mil I bought my 2020 Elantra new in 2020 and had every service, Oil changes) , recalls done at this dealership. when my car had gotten close to 19000 miles I started hearing a taping noise in my engine. probably for a straight year of taking my car in for regular oil changes I told them about this tapping noise, each and every time they documented it on my invoice of not finding anything wrong. eventually in the last few months my engine was making a terrible roaring noise and I immediately took it back in and ask them to investigate. The same day they called me in the afternoon and told me the car was unsafe to drive that the motor needed to be replaced. they said the cylinders were scored. Apparently with the fact of not finding anything wrong in that there was a tapping noise at all the oil changes, My engine was using oil and had did all this damage during this time. The engine was then replaced in January 2022. After having it back about a month I have taken my car back to service for oil leakage 3 times and got the run around about getting a loaner car for getting back and forth to work. What next???? My car has only 23000 miles on it at the present time and I am afraid to take it too far from home. I work less than 5 miles from work so that is a good thing. I am not sure what to do from here but keep corporate customer care informed of all updates. I know the service advisers are over their heads in keeping up with it all. More

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Kyle Durbin was my car salesman and he was absolutely incredible! All of my needs and wants were met and he was extremely knowledgeable with every question I had! Go to Kyle! He will hook you up with wha incredible! All of my needs and wants were met and he was extremely knowledgeable with every question I had! Go to Kyle! He will hook you up with what you need!! More

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Great Service and very customer orientated. I bought my used Santa Fe from them Suntrup in 2013 and have never been disappointed. Tim is always on top of things and a great communicator. I bought my used Santa Fe from them Suntrup in 2013 and have never been disappointed. Tim is always on top of things and a great communicator. More

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Tim is the best. Honest, transparent and efficient. Always there to help and answer questions! Honest, transparent and efficient. Always there to help and answer questions! More

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