Tim Nguyen | Page 9

I love this dealership. I ordered my new Audi RSQ8 back in April of 2022 and because of the pandemic, there was a major delay with the parts etc. I waited for approximately I ordered my new Audi RSQ8 back in April of 2022 and because of the pandemic, there was a major delay with the parts etc. I waited for approximately 18 months for my vehicle. While most people would not wait that long for a new car, the Audi Brand Specialist Mr. Richard Bickers went the extra mile to ensure that I was able to get everything I wanted in my vehicle despite the obstacles. Throughout the process, Mr. Bickers professionalism, efficiency, and product knowledge kept me abreast of every step in the build and delivery process. As a result, 18 months didn't seem so long. Thank for a job well done. You've gained a loyal client. More

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Atanas went over the top to take care of us and help us throughout the process. He was very responsive and helped us work out the best deal and financing. We couldn't have been happier! throughout the process. He was very responsive and helped us work out the best deal and financing. We couldn't have been happier! More

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Easy to work with! Made car buying pleasurable and delivered on what we wanted not what they wanted us to have! Made car buying pleasurable and delivered on what we wanted not what they wanted us to have! More

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I just had the BEST car-buying experience in my life! I had been shopping for a used car, and having identified a specific vehicle, I decided to pay the Audi Silver Spring a visit. From the moment I walk I had been shopping for a used car, and having identified a specific vehicle, I decided to pay the Audi Silver Spring a visit. From the moment I walked through the door, I felt the difference between the mediocre place I had just left, to class. This was it. Pure class. I was greeted by a very pleasant gentleman, who greeted me warmly and asked if I needed help and if I had been working with anyone from the sales team. When I said "no", I was sent to Samson Selassie. This man shook my hand like a brother from another mother. From then on while I sat at Selassie's desk, I knew I went to the right place. Selassie made sure he understood what I needed. I had actually seen a 2014 Acura MDX on the dealer's website, and Selassie did not hesitate to walk me outside to check out the vehicle. We quickly had a very good rapport with Mr Selassie. He was extremely professional, very patient, and knowledgeable about the process of buying a car from his dealership. As the paperwork process rolled on, I was introduced to Mr. Mike Mazak, the used car sales director. Even though my credit was somewhat challenged, Mr. Mazak assured me that he would do the best he could to get my loan financed. Yes, the process was drawn out, but Mr Mazak and Mr Selassie met the objective and got my auto loan approved! A few days after taking possession of the car, I noticed it had a few areas of concern. I contacted Mr Selassie, who then got Mr Mazak involved. Mr. Mazak arranged with the service department, and Mr. Peter Heard promptly informed me of the way forward. I was pleasantly surprised to get a very nice loaner car to use while they sorted out the m minor issue. Again, everyone was so nice! Peter Heard at Audi Silver Spring was no exception. I am happy to say all this because this team deserves the credit for being such a positive bunch of good people. I visited Audi Silver Spring the same day after receiving very unpleasant service at a dealership in Laurel MD. Thank you to Silver Spring senior management for assembling such an amazing team. I experienced such an amazing level of service and yet I was buying just a used vehicle that was not even an Audi! I am amazed, humbled and inspired. Thank you my hero, Mr Selassie for your patience. Mr Mazak, YOU are a legend. Peter Heard, Undercover rockstar! The rest of the team, you are not mere mortals. I am a fan. Alan Ochieng, Laurel MD More

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Alex Max was truly helpful in search of finding my first car in the US. He's an awesome Sales personnel, I'd recommend him 100% anytime. car in the US. He's an awesome Sales personnel, I'd recommend him 100% anytime. More

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Very professional and friendly. I enjoyed the experience completely. I would recommend this dealership to anyone. I enjoyed the experience completely. I would recommend this dealership to anyone. More

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The team at Audi Silver Spring went out of their way to make the buying process easy and enjoyable including picking me up at my house in Baltimore and driving me to the dealership! Thank you! make the buying process easy and enjoyable including picking me up at my house in Baltimore and driving me to the dealership! Thank you! More

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Nick and Tim were both very helpful and professional. All of our questions were answered and addressed in a timely manner. All of our questions were answered and addressed in a timely manner. More

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A Seamless Double Purchase Experience: Kudos to Alex Max, Valentin Koretsky. As I pen this review, my partner and I find ourselves in the enviable position of having recently completed not one, but two tr Valentin Koretsky. As I pen this review, my partner and I find ourselves in the enviable position of having recently completed not one, but two transactions with your esteemed Audi dealership. Given the consistently exceptional service we’ve received, we felt compelled to extend our commendations, particularly to Alex Max and Valentin Koretsky, who deserve recognition far exceeding the standard five-star rating. Alex Max remains an indispensable part of our Audi experiences. His nuanced understanding of Audi vehicles, paired with his innate ability to discern our varying needs, has made every purchase a pleasurable journey rather than a mere transaction. Alex’s exemplary commitment to customer service, seen through his personalized recommendations and the remarkable deals he has orchestrated, has solidified our trust and loyalty. Tim Nguyen, the Finance Manager, has continued to streamline what is often a convoluted financing process, making it straightforward and transparent. Moreover, the welcoming atmosphere of this dealership is a testament to Valentin Koretsky's remarkable leadership skills. Mr. Koretsky doesn't just manage; he leads by example, cultivating an environment where customers are treated like family members. His ability to offer deals that are both lucrative and fair adds yet another layer of trust and satisfaction to the entire car-buying process. The synergistic efforts of Alex’s superb client relations and Valentin’s exemplary managerial skills have made each of our purchases—most recently, our double car purchase—an absolute delight. This collaboration ensures that every visit we make to your dealership is marked by comfort, confidence, and an overall sense of well-being. After two more impeccable experiences, the thought of dealing with any other establishment is, frankly, unimaginable. With utmost gratitude, Sadia More

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I write this commendation following our eighth exceptional transaction with your esteemed Audi dealership. While the entire team has consistently provided outstanding service, the remarkable contr exceptional transaction with your esteemed Audi dealership. While the entire team has consistently provided outstanding service, the remarkable contributions of Alex Max and Valentin Koretsky warrant special attention, transcending the confines of a conventional five-star rating. Alex Max has been our steadfast guide through each transaction, proving himself to be an invaluable asset. His personalized, consultative approach to sales sets a gold standard, combining an encyclopedic knowledge of Audi’s offerings with a keen ability to match them to our needs and desires. His dedication to customer satisfaction, demonstrated through unparalleled deal customization and attention to detail, solidifies our ongoing patronage. Finance Manager Tim Nguyen has also been integral to our experience, demystifying the complexities of automotive financing with his precision and transparency. Yet, the overarching ambiance of excellence is cultivated by Valentin Koretsky's effective leadership. Mr. Koretsky's managerial acumen shapes the very ethos of the dealership, creating a symbiosis between exceptional deals and exceptional customer relations. Under his stewardship, the dealership transforms from a business into a community; one that is inviting, respectful, and fundamentally familial in nature. His success in crafting deals that are as beneficial as they are seamless fosters an enduring sense of loyalty among customers like ourselves. It's the synergy between Alex's unmatched personalized service and Valentin's customer-centric management style that makes our every interaction with this dealership not just a transaction, but an event to look forward to. With our eighth deal complete, and given the unwavering high-quality experiences we continue to enjoy, the notion of exploring other dealerships remains not only undesirable but inconceivable. With sincerest appreciation, Zeshan More

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