Tim O'Connell | Page 33

A difficult task made EASY! Leased a 2015 Rav4 Limited with ALOT of help from Justin Buck. This was the 4th vehicle Justin has helped me acquire, 1st new vehicle in 45 years, and Leased a 2015 Rav4 Limited with ALOT of help from Justin Buck. This was the 4th vehicle Justin has helped me acquire, 1st new vehicle in 45 years, and 1st time for leasing. I can't say enough about his patience, integrity, and honesty! I have a hard time making major decisions, especially when it comes to car buying, but Justin worked with us patiently to find the right car for us and educate us in the leasing process. Not only Justin, but the whole team we worked with were very courteous and helpful. Toyota of Naperville is a class act! Very smooth process, once my wife and I made our decision. LOL. As we were about to leave the dealership in our new Rav4, Justin asked us "if we were excited?" I don't think we were at that time, major financial decisions always put a damper on things, but 2 days later, yes Justin, WE ARE VERY EXCITED! More

Report | Print

Great Work Just an overall fantastic experience. My wife and I worked with Leo Lopez, who was extremely knowledgeable and friendly. He walked us through several Just an overall fantastic experience. My wife and I worked with Leo Lopez, who was extremely knowledgeable and friendly. He walked us through several vehicle types and found exactly what we were looking for. We never felt pressured or stressed by the process. GREAT JOB! More

Report | Print

new rav4 Wonderful experience. Dave made buyinga new car so easy. Explained everything to me removing all questions and concerns from my mind.VERY VERY VERY HA Wonderful experience. Dave made buyinga new car so easy. Explained everything to me removing all questions and concerns from my mind.VERY VERY VERY HAPPY LOVE MY TOYOTA. More

Report | Print

I feel very greatful for the non stop help of Tim O'Connell he did not only help me once but TWICE. He made a very stressful few months much easier by helping me in his best ability to move the proce O'Connell he did not only help me once but TWICE. He made a very stressful few months much easier by helping me in his best ability to move the process of getting a car in the fast track. There ability to be patient and communicating with me regarding every aspect of the process made me feel much more secure and confident of the choice I was making. Because of this the second time I had to get a car after an unfortunate car crash I knew exactly the person I had to contact to help me avoid more stress and headache. Tim always went far beyond what his job entitles him to do. I will forever have much gratitude towards both Tim and AJ. Thank You! Once again thank you for helping me select a car of my choice and making me feel secure along the way. I love my car and knowing I had great people helping me get to it makes me feel much more content with my Scion Tc. More

Report | Print

This was my first time buying a car on my own. Everyone involved was very friendly and informative. I could not have been happier with my purchase. Thank you for everything. I absolutely love my new car! involved was very friendly and informative. I could not have been happier with my purchase. Thank you for everything. I absolutely love my new car! More

Report | Print

Absolutely Great Dealership...can't find anything bad to say about them.. Told by a competitor "if you think you'll get a better deal from them, feel free to go there - but you'll come crawling back here to say about them.. Told by a competitor "if you think you'll get a better deal from them, feel free to go there - but you'll come crawling back here..." Bought it and drove it home that night. More

Report | Print

I think It was pure luck that we got Tim, since he was the only one working outside in this cold weather and we bumped in to him as we parked next to the building. We did not feel pressured at all, and t the only one working outside in this cold weather and we bumped in to him as we parked next to the building. We did not feel pressured at all, and this has made our experience very enjoyable. No dirty old dealer tricks to lure you in and try to get the most money out of you. In fact quite the opposite. At the end we felt we got a fair deal and there was no need for us to negotiate any further, and I hate negotiating, so we left the dealership very happy. Seems like a good, hard working family man. All dealers should learn from Tim as how to treat their customers. Thanks again Tim and wish you a good year for you and your family! More

Report | Print

I came in on a Bitterly cold evening and Tim O'Connell took my wife and I around to every type of car we were interested in seeing and we never felt rushed looking at any of the cars on the lot. O'Connell took my wife and I around to every type of car we were interested in seeing and we never felt rushed looking at any of the cars on the lot. Tim was extremely helpful throughout the entire process of narrowing down our final purchase and was instrumental in helping us choose the perfect car . He thoroughly explained all the details of purchasing our certified used car from warranty to financing and service. Tim took his time through the entire process and made sure all of our questions and concerns were addressed and stayed 4 hours after he was supposed to leave for the day. Start to finish an excellent experience and Toyota of Naperville is a dealership I will definitely recommend to my friends and family. More

Report | Print

Tim was a great man to deal with. VERY customer service. I would come back and do business with Toyota of Naperville and Tim O'Connell. I would also recommend Toyota of Naperville and Tim O'Connell to other I would come back and do business with Toyota of Naperville and Tim O'Connell. I would also recommend Toyota of Naperville and Tim O'Connell to others. More

Report | Print

From the moment we called to set up an appointment to after we were handed our keys and drove away we were impressed with the high quality of customer service we received. Tim was amazing! He answered al after we were handed our keys and drove away we were impressed with the high quality of customer service we received. Tim was amazing! He answered all our questions and then some and was insightful and proactive in helping us find exactly what we were looking for. We would definitely recommend this dealership to anyone, and will be back to buy our next car here as well. More

Report | Print