Tim Patillo | Page 29

Excellent buying experience. My shopping experience began at a competing dealership. After several days of being given the run around, I was told that my vehicle was ready and th My shopping experience began at a competing dealership. After several days of being given the run around, I was told that my vehicle was ready and the deal was approved. I arrived to take delivery and learned that I was misled and an attempt was made to force me to take possession of a vehicle without the features agreed upon and in a different (undesirable) color. I rejected that "deal" and left very angry about being treated so poorly and lied to. I immediately called Toyota of Louisville and connected with Tim. He was attentive, knowledgable, respectful and thorough. He located exactly the vehicle that I wanted. When I explained the deal struck with the other dealership, Tim reviewed the figures and pointed out errors they made. He then beat the other dealer's terms with no unnecessary haggling. I took delivery within about 2 hours of calling and meeting Tim. My experience with Toyota of Louisville, Tim and Mr. Swope (the GM) was second to none. They have earned my business and I will refer friends and family there in the future. If you're looking for an awesome buying experience, without the hassles, look no further than Toyota of Louisville. More

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Ausome experience!! I can't say enough good things about my experience at Toyota of Louisville!! I was searching for a Toyota Highlander that wasn't on their lot and Ric I can't say enough good things about my experience at Toyota of Louisville!! I was searching for a Toyota Highlander that wasn't on their lot and Richard quickly found my dream car and had it to me in one day! The delivery was seamless and everyone I came in contact with went out of there way to make my experience as smooth as possible. In short, they were personal in approach and professional in product. More

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Great experience Bought my first car here and it was the best customer service I have ever had. Definitely recommending my friends to buy cars from here Bought my first car here and it was the best customer service I have ever had. Definitely recommending my friends to buy cars from here More

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Great experience I had went to 4 other dealerships and each one left a bad taste in my mouth. I went to Toyota of Louisville and fell in love with a car I had found. M I had went to 4 other dealerships and each one left a bad taste in my mouth. I went to Toyota of Louisville and fell in love with a car I had found. Mr Tim Patillo was glad to help me out and didn't hesitate to answer all the questions I had. I didn't feel pressured from him at all. Mr Patillo and Mr Dean Sexton were able to get me the car I wanted for a great price, and worked with me on the payment plan. Would recommend to everyone! More

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Easiest Buying Experience I've Ever Had I was in the market for a brand new Tacoma. After a ton of research, I knew exactly what I wanted and, thanks to KBB, what price range people were pay I was in the market for a brand new Tacoma. After a ton of research, I knew exactly what I wanted and, thanks to KBB, what price range people were paying for them in my area. I went to the 'other' Toyota dealer in Louisville as they were closer to my house and also had the model/options I wanted. All in all this should have been the easiest sale they ever made as I have excellent credit, owe a good bit less on my nice trade than the KBB trade in value, had a large down payment, and knew exactly what I wanted. Things started to go down hill when they offered me close to 50% of the KBB trade value on my current car. Which mind you it was a very clean 2013 with low miles and was fully loaded. They weren’t willing to budge on that at all so I told them no biggie I would just keep the trade and sell it myself. So we moved onto the price of the Tacoma. He showed me the MSRP price and then they’re ‘sale price’ which was only a few hundred less than the MSRP. I politely asked if they could work on the price at all. The salesman, who was really nice in the beginning, got very defensive. He proceeded to lecture me about how well Toyotas hold their value and what great trucks they are. I told him I agreed with him 100% and that was why I wanted to buy one. However I’m not willing to pay full blown MSRP for it because 1, KBB tells you the price range they’re selling for in our local area and 2, no one pays full blown MSRP. After being there for 4 hours, I had to twist the salesman's arm to give me the keys back to my car so that I could leave. The GM ran over and asked why I changed my mind. I told him I would not be paying MSRP and would be going somewhere else. He asked what I was willing to pay and then said they would gladly come down to that as it was a fair price. I told him after being there for so long and being insulted by his salesman that I refused to give them my business. I called Toyota of Louisville the next day, as they had the same exact model/options, and spoke with Ashley. At first I was nervous that I was going to have the same experience here but from the moment I met Ashley she made me feel welcome and assured me I was going to leave extremely happy. Tim and herself were fantastic to deal with. Within 10 minutes of being there they gave me $1500 OVER the KBB trade value of my trade in AND crushed the other dealer's price on the new truck! I actually got it for even less than the price I was trying to get the other dealer to come down to! In less than an hour, I was driving home with my brand new Tacoma. So if you’re looking to get ripped off on your trade, pay full blown MSRP on the new car, and spend all day there only to be insulted by the salesmen go to the other dealer in Louisville. On the other hand if you value your time and want a great deal as well as a more than fair offer for your trade, go to Toyota of Louisville. It was well worth the short drive and, thanks to Ashley and Tim, they have made a lifetime customer! More

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Car Master I was able to get a great car for a great price due to Tim Patillo. He follows through on his word. I originally wanted this one car, but he managed t I was able to get a great car for a great price due to Tim Patillo. He follows through on his word. I originally wanted this one car, but he managed to get me a better car for cheaper! He helped me with all my needs and really looks out for his customers. I wouldn't want to work with anyone else on trying to get a car. Ask for Tim. More

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Total satisfaction The service was awesome and my salesman Tim Patillo did and awesome job in finding the right car for me with best deal! I would most definitely recomm The service was awesome and my salesman Tim Patillo did and awesome job in finding the right car for me with best deal! I would most definitely recommend him and the dealership to anyone More

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Wonderful Service Excellent service, would recommend. The staff was very friendly and professional. Tim answered all our questions and he did a great job getting us int Excellent service, would recommend. The staff was very friendly and professional. Tim answered all our questions and he did a great job getting us into the right vehicle. More

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Great experience I had a GREAT experience buying my car from Toyota Louisville! Tim did an amazing job finding the exact car I wanted and also making sure I kept my ca I had a GREAT experience buying my car from Toyota Louisville! Tim did an amazing job finding the exact car I wanted and also making sure I kept my car payment at the right amount! I highly recommend him and the Dixie location for your purchasing of a new car!!! I will definitely be telling my family and friends about the awesome experience I had!!!! Thanks More

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Wonderful experience It was an absolute pleasure to work with Tim and the whole team at Toyota of Louisville. With my credit and budget limits, I was not expecting many op It was an absolute pleasure to work with Tim and the whole team at Toyota of Louisville. With my credit and budget limits, I was not expecting many options for a newer vehicle. Tim was patient and understand, showing me multiple vehicles and working with my budget until we got a great deal and perfect fit on a Pre-Owned vehicle. I will recommend Tim and the whole team at Toyota of Louisville to everyone! More

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