Tim Raspiller | Page 2

On multiple occasions this place has absolutely failed us. Most recently, they posted a vehicle for sale. I submitted an inquiry to which I received at least three different responses to. I was invited in us. Most recently, they posted a vehicle for sale. I submitted an inquiry to which I received at least three different responses to. I was invited in that evening for a text drive. I replied I would be in first thing the next morning. Upon arrival, I asked for who I had emailed with to which everyone was clueless as to who this person was. I showed them the emails, and was told “oh that’s one of our online people blah blah blah.” At that point a man offered to help me. After 20 or so minutes trying to locate the vehicle, I pointed it out to him. It was sitting in the front spot right outside the door. He assured me that I was wrong and that vehicle was a customer’s. After another few minutes he return to inform me “that in fact that was the vehicle, and it was still where the customer had left it after turning it over to Volvo.” We looked through it and he gave me the whole speech about going through inspections and such. I offered to pay cash to show my seriousness of purchasing the vehicle. He said they had to run it through the checks to ensure it met their standards which I understood and appreciated. He confirmed my contact information and assured me that he would call. No call. No nothing. Fast forward a few weeks. After having another wild experience at a different dealership I opted to return here to speak with a manager to understand why it was so difficult to buy/lease a car when they seem to have plenty on the lot. Upon arrival I asked to speak with a manager, the first representative asked to know why. I briefly explained my situation, including the part about the used white sedan, which she retorted “oh! I bought that car! Smiling ear to ear!” Talk about insult to injury. It blows my mind that a company would allow someone with such a lack of professionalism to be the first person customers come in contact with. To wrap this up, I finally was able to sit with a manager…Tim Raspiller. I slowly walked him through all my issues. Provided him the emails to show all the facts. I then showed him the deal the other dealership offered me and then backed out of. He “didn’t want to say anything bad about them, but then suggested they made a deal they couldn’t back up.” I was earnest and willing to go, but asked if it was reasonable and if he could get anywhere close to what I was looking for. He worked his magic, pulled some strings, and low and behold he was going to save the day by pulling a loaner and leasing it to me at the agreed price. He did warn me the vehicle would not be available that day but he would rush to get it to me. Everything seemed great. The next day they called me to tell me the vehicle is ready. I show up and instead of the XC60, which was the only car we ever talked about, he has a S60 waiting for me and I would need to schedule an appointment to bring it in to get the package I was promised. Are you kidding me?!?! How hard is it to give a company $20K? Excuses were made, fingers were pointed, but at the end of the day poor service starts at the top. Tim failed to listen and it shows why this place has gone so far downhill. Side note: if you want good chit chat, go meet with their finance guy. Loves to talk. He will tell you about all the damage he has caused to his cars and where brothers live. If you want accurate numbers, avoid this guy. He had to reprint the financials because numbers were wrong and of course higher than what was written and agreed too. What’s funny to me is looking as this, when I asked for THE manager…I should have been taken to Jason. More

Helpful 0

Report | Print

Frank and crew were excellent. Took the time to show me all the cars I wanted and then made the buying process easy. A+... Would buy from them again. all the cars I wanted and then made the buying process easy. A+... Would buy from them again. More

Helpful 0

Report | Print

This place has misleading and unethical practices. Went in two times for a particular vehicle. From the beginning they used common auto dealer scams to try to get over on me. The advertised price online lo in two times for a particular vehicle. From the beginning they used common auto dealer scams to try to get over on me. The advertised price online looked great until they added over $4,000 in fees to the out the door price. This is known in the car industry as "packing the contract". I agreed to terms on a price on the first visit, but went home to do some more homework. I got a pre-approval through a local credit union and set up another appointment. I attempted to re-negotiate the deal in person. They told me in person that they would not budge so I left. As I get on the freeway due to a family emergency, a salesman calls me with a deal much closer to the price that I wanted PRIOR TO LEAVING. He proceeds to act as though he felt bad that I left and verbally tells me an out the door price on the phone as I am driving. We negotiated a price and I told him that we have a deal. I told him I would come back after taking care of the emergency and that I would call my credit union. The salesman then calls me back saying that someone is on their way to look at the same vehicle and asks if I would like to put a deposit down. I refused because I did not feel comfortable doing this over the phone as I was just there in person to make the deal. I call back and all of the sudden the car is sold. These guys are time wasters and don't care about customers. They only care about making profit. BUYERS BEWARE! You have been warned. More

Helpful 0

Report | Print

Me and my husband were looking for a lower mileage Kia Optima. So we scheduled a test drive yesterday pretty late, around 7pm. Long story short the test drive went great, they stayed late with us way past Optima. So we scheduled a test drive yesterday pretty late, around 7pm. Long story short the test drive went great, they stayed late with us way past closing time, we took the car to our mechanic and he said it was in awesome condition! We had a great experience, they weren't pushy at all. Karina took a little video of the car and sent it to us before we even got there. It was very unique and we appreciated the kind gesture. Good job guys, keep it up, thank you again Karina, you rock! More

Helpful 0

Report | Print

excellent dealership experience, very professional As a retired elementaty school teacher and after raising my own five sons and one daughter, I decided it was time to treat myself to a nice luxury veh As a retired elementaty school teacher and after raising my own five sons and one daughter, I decided it was time to treat myself to a nice luxury vehicle. My youngest son did the initial leg work for me to determine which dealership we should go to ~ was I glad he chose Courtesy Volvo in Scottsdale. Art Scharff made the purchase of my new 2020 XC40 Inscription a pleasurable experience. I like business deals that are smooth and peaceful and that's exactly the experience I had at Courtesy Volvo. Everyone we came into contact with was extremely friendly, patient and professional. I like how everyone, including Jonathann Ramirez, Jason Hise, Drew Luis, Tim R., and Andy Sammis worked as a team to welcome us into the volvo family! More

Helpful 0

Report | Print

Nick took my first call, I explained what was going on. I was honest with him about how I saw the deal going down. I had done car deals with some other Volvo dealerships and was not happy about them. Nick me was honest with him about how I saw the deal going down. I had done car deals with some other Volvo dealerships and was not happy about them. Nick met and exceeded my expectations. More

Helpful 0

Report | Print

Honestly one of the best dealership experiences that I have had in recent years. They were accommodating and tried their absolute hardest to make a deal when I initially had hesitations due to my own igno have had in recent years. They were accommodating and tried their absolute hardest to make a deal when I initially had hesitations due to my own ignorance on how the federal tax credit for the T8 worked. After negotiating a bit more, they were able to completely pay off my trade and were willing to get rid of a handful of dealer add ons that were a bit too marked up for my liking. In the end we all agreed on an agreeable deal where both sides compromised to reach a beneficial ending. They are far from pushy and were open to very constructive negotiation. Max and Tim were an absolute blast to work with and they treated me with respect from the moment I walked through the door. Bryan in finance was very thorough and did not push anything extra into the deal but did present a handful of options that other buyers may find agreeable. Overall this was an A+ team that completely made up for a negative experience I had earlier in the year. Fantastic group of people! Look forward to many years of service at this dealership in my new S60 T8 More

by JBeltran Verified Customer Verified Customer

Helpful 0

Report | Print

My experience was great. Plenty of inventory, knowledgeable personnel and a no pressure atmosphere. My salesperson Chris Jones was exceptional. I left in my new vehicle feeling very pleased. knowledgeable personnel and a no pressure atmosphere. My salesperson Chris Jones was exceptional. I left in my new vehicle feeling very pleased. More

by davideoates Verified Customer Verified Customer

Helpful 0

Report | Print

Nick was very pleasant and knowledgeable about the cars he sells. He knows "his stuff" He was respectful, and not your typical salesman just trying to make a sale. My husband can pick them out easily. Nic he sells. He knows "his stuff" He was respectful, and not your typical salesman just trying to make a sale. My husband can pick them out easily. Nick met our expectations. We told him what we wanted and he delivered. No BS whatsoever. Courtesy Volvo is lucky to have him on their team. Would recommend him to anyone who is in the market for a vehicle. They are amazing with Military families! More

Helpful 0

Report | Print

Very professional team. Chris Jones helped along with sales manager Tim. The document process was extremely quick. And professionally run. I would happily recommend. My friends to this dealership. sales manager Tim. The document process was extremely quick. And professionally run. I would happily recommend. My friends to this dealership. More

by dan@langdonequities Verified Customer Verified Customer

Helpful 0

Report | Print