Timothy Hardway
Timothy Hardway at Paul Conte Cadillac

Timothy Hardway | Page 19

General Sales Manager

Paul Conte Cadillac

169 W Sunrise Hwy
Freeport, NY 11520

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4.9
213 Reviews

Dealership Experience

7 yrs, 4 mos

Industry Experience

24 yrs

4.9

213 Reviews

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213 Reviews of Timothy Hardway

March 04, 2021

Dealership Rating
Employee Rating

It was pleasant leasing experience. Would recommend for others to visit this dealership for their next purchase The car was ready when promised and financing went very smooth More

by JLCNYNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nelson Galeano , Blaise Curci

February 23, 2021

Dealership Rating
Employee Rating

I must say doing business with Tim and Greg was such a joyful experience and the dealership is top notch. The whole experience was awesome. Thank you all More

by Ftfar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregory Netz

February 16, 2021

Dealership Rating
Employee Rating

Dont waste your time calling this dealer between sales man & manager no one know what their doing. l called this morning about 10am because l had seen a 2018 ct6 preowned on their website , spoke to sale More

by ross2boys
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Tom salesman

Feb 17, 2021

Paul Conte Cadillac responded

Hello Mr. Passero, We are very sorry that you were disappointed. We understand that it can be very frustrating when the vehicle you came in to see, was sold to another customer before you arrived. We have over 250 New and Pre-owned vehicles available for sale. Despite us making every effort to provide accurate information, sometimes mistakes are made. Please except our sincere apology. I assure you we will try to learn from our mistake, and strive to provide exceptional customer service with every interaction. Thank you for your feedback.

Feb 17, 2021

ross2boys responded

lets this straight it wasn't just sold to another customer, it was sold 2 days before but your salesman Tom that l spoke to that morning said sure come down see & drive car so thats what me & my wife did. Do try to change the facts. Mr.Passero

February 09, 2021

Dealership Rating
Employee Rating

This dealership is very professional the workers are very customer Friendly. I have been impressed with them since I got my XT5. I would highly recommend this place. More

by shanjae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 21, 2021

Dealership Rating
Employee Rating

Excellent experience- everyone was very efficient and respectful. I was very pleased and love my new car. Tim and Danny were extremely professional. thank you! More

by maccrock1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Gioia, Danny Brendler in Sales , Blaise Curci

January 20, 2021

Dealership Rating
Employee Rating

Established a relationship with one sales person on phone. Made appointment to see car at dealer. Was passed off to another sales person. Was expecting to deal with one person. Dealership does not look More

by Erdanrn121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Blaise Curci, Jim Rapp

Jan 22, 2021

Paul Conte Cadillac responded

Thank you for the review. We are very sorry that your new Cadillac was not ready for delivery when you expected it to be. Due to the tremendous increase in our sales volume, recently we have made many changes to our procedures and increased staffing to handle the increase in business. We have made the process seamless and less time consuming. The last day of the month always proves to be the most challenging. However, in this instance it was a human error that prevented your vehicle from being ready on time. Regrettably there was nothing we could have done once you arrived to prepare your Cadillac any faster. Thankfully you were still able to receive and enjoy your new Cadillac that day. Delivering your new Cadillac to you at your home was our pleasure. Hopefully in the future you will give us another opportunity to demonstrate to you that we are a first class operation. Good luck with your new Cadillac and thank you for purchasing with us.

January 06, 2021

Dealership Rating
Employee Rating

Great very smooth sale and delivery. Tim and Greg really know there stuff. Will be back again. Love the cake Happy New Year Glenn Strack More

by RA51GS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Blaise Curci, Gregory Netz

December 17, 2020

Dealership Rating
Employee Rating

Sales rep was friendly,professional, and knowledgeable about the model that I was interested in. He was not pushy and explained all my questions clearly. More

by j.onIiell1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Blaise Curci, Jim Rapp

December 03, 2020

Dealership Rating
Employee Rating

Jim treated us like family. I couldn’t be happier with our experience at Conte Cadillac. I highly suggest visiting Jim to get your new car. More

by alyssageist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Blaise Curci, Jim Rapp

December 02, 2020

Dealership Rating
Employee Rating

Not happy at all Was extremely disappointed with the end result in having a situation resolved they didn’t wish to extend themselves in helping me with the problem More

by TCBSEARAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 22, 2020

Paul Conte Cadillac responded

Thank you for taking the time to tell us about your recent service visit. We apologize that your last experience did not meet your expectations, and we'd like to discuss it further with you to see if we can resolve the issue. Please contact our Service Manager, Shai Nadav, at 516-378-1130 so that we can better understand the issue at hand. We appreciate your business.

Dec 22, 2020

TCBSEARAY responded

As I expected, after speaking with Shai he didn’t know why I called him and reaffirmed what I already knew that they were not going to resolve the matter.

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