Tina Cruz | Page 4

Excellent service great people, bring my car for a tire concern, toke care of it right away thanks to Yonkers Kia. Service people are great concern, toke care of it right away thanks to Yonkers Kia. Service people are great More

by SCARO6454 Verified Customer Verified Customer

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by MJPKIERNAN Verified Customer Verified Customer

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Happy in the End, but a Stressful Experience The dealer offered me a very good price for my new car, which was scheduled for delivery a week later. Ultimately I did get a beautiful car (2020 Kia The dealer offered me a very good price for my new car, which was scheduled for delivery a week later. Ultimately I did get a beautiful car (2020 Kia Soul EX) for a very good price. There was a good deal of stress along the way, however. I told the dealer that I was agreeing to the purchase contingent on their providing me with a loaner if delivery was delayed, to which they agreed ("Yes, no problem."). The car was, indeed, delayed. I was assured repeatedly I'd get the loaner up until the day before I needed it, and then the dealer did not return my texts and phone calls. So not only did I not get my loaner, but I was never even told "no loaner," I was just left hanging. At the last minute, I had to get a rental. This experience led me to loose trust. Thus, when the car delivery was postponed again by another week, I ended up calling Kia customer service to find out where the car was. The next day the dealer let me know that my car had arrived (well before the predicted delivery date). Possibly coincidence. Ultimately, the dealer did make good on the agreed upon price and I got my car. The $630 I had to spend on the rental obviously diminished the value of the deal to a notable extent. Also, the assurance re the loaner took me out of the market and the possibility of finding a different deal. Finally, the assurances I'd get the loaner, and the ultimate lack of follow-through made me feel stressed out and misled. When I went to buy/take possession of the car, I complained to the dealer about his failure to come through on the loaner and asked if they could compensate me for the rental. They did not compensate me for the $630 rental. I understand this would have been difficult because they were giving me a low price for the car. They did give me a coupon for some free oil changes. So, in the end, I still got a good deal on the car, and I am happy with my purchase. However, the car-buying experience would have been much more positive if they had provided me with the loaner as promised, or else had never assured me they could do so, More

by MZ123 Verified Customer Verified Customer

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Very Friendly and helpful I was very happy with my purchase. No pressure to purchase felt very comfortable they were very understanding I was very happy purchase. No pressure to purchase felt very comfortable they were very understanding I was very happy More

by mrsrt8 Verified Customer Verified Customer

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Vincent Napolino was professional and new everything about the car I leased, it was a real pleasure meeting him and the Yonkers Kia team.. thank you about the car I leased, it was a real pleasure meeting him and the Yonkers Kia team.. thank you More

by VNAPOLINO Verified Customer Verified Customer

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UNPROFESSIONAL DISGUSTED WITH THE LACK OF PROFESSIONAL-ISM, THE LACK OF COMPETENCY, THE LACK OF TIMELINESS OF CONCERNS, LACK OF THROUGH CHECK ON THE VEHICLE I PURCHA DISGUSTED WITH THE LACK OF PROFESSIONAL-ISM, THE LACK OF COMPETENCY, THE LACK OF TIMELINESS OF CONCERNS, LACK OF THROUGH CHECK ON THE VEHICLE I PURCHASED. THE SERVICE DEPARTMENT LACK OF MAINTAINING APPTS, EXTREMELY DISAPPOINTED. THIS DEALERSHIP WAS THE BEST OVERALL FOR THE LAST 3 YEARS. HOWEVER, NOT SURE IF THERE IS NEW MANAGEMENT OR THE PANDEMIC CAUSED A LOT OF xxxxx TO BE DROPPED;BUT IT SUCKS NOW!!! More

by Disappointed Verified Customer Verified Customer

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I just want to start off saying , Yonkers Kia did everything they were supposed to with following social distancing at the dealership, even while we were there, a cleaning crew came in and bombed the everything they were supposed to with following social distancing at the dealership, even while we were there, a cleaning crew came in and bombed the place, we had to wait outside for it to air out, but that was okay cause our salesman Vincent was great he did a whole demonstration on the car we were purchasing he really took his time to explain everything, and get us the best deal for us.. Thank you Vincent Napolino and the whole entire staff at Yonkers Kia !!!!! More

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