Tisha Gendron

I came to this dealership to check out a used 2023 Subaru Forster Sport with about 15,000 miles on it. The price was right, and it was a cool looking package. I set up an appointment with Sarah Brown to have Forster Sport with about 15,000 miles on it. The price was right, and it was a cool looking package. I set up an appointment with Sarah Brown to have my trade-in appraised and to check out the potential purchase. I ended up with Billy Crusselle for a salesman, and I'm happy I did. I was vibing with him right away. We talked about our cars, our jobs, and sweet mechanical keyboards. He had my trade-in appraised higher than I was expecting, and showed me what the financing was going to look like on the Forester I was looking at. After deliberations with my wife, I did not end up buying the car, despite the generous offers from Billy. Despite this, I knew this was where I was going to buy a car, I just didn't know which car just yet. I received an email from Tyler Odom thanking me for coming in, and asking if he could help me with a new vehicle. I found a brand-new 2025 Subaru Forester Premium in Magnetite Gray, a color I absolutely love. Tyler and Billy worked with the numbers and my trade-in value, and we came to the magical monthly payment number I was looking to be at. I came down to the dealership, test drove the car for maybe 10 minutes, and knew it was the one. Billy showed me around the dealership while I waited for the finance manager Adam (I think that's his name) to free up. Going over the financing with Adam was as easy as I could have hoped for. He was honest about all pricing, and just like the sales department, worked with me on making sure I could get the extended warranty without bursting my budget. He at no point pressured me into anything else I wasn't interested in, and was just as personable and easy to chat with as Billy and Tyler. Finally, the time came to drive home in my new car! Tisha Gendron made sure I knew all of the basics and about the optional features before I drove home. She also made sure to let me know that I was always welcome to ask her about anything that I might have been confused on. I was decently well versed with the car by the time I drove it off the lot, and home. From where I live, it's an hour drive to the dealership. The dealerships close to where I live (Concord, NH area) were fine, but not very welcoming, and certainly did not go above and beyond to make me feel like a VIP at the dealership like Granite Subaru did. I've had positive experiences at other dealerships in the past, but nothing like this. If I moved to another town that was two hours away from Granite Subaru, I'd still come here to shop for a new vehicle first. I honestly felt like they did all but roll out a physical red carpet for me. Granite Subaru has a customer for life at this point. More

by Keenan603 Verified Customer Verified Customer

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Excellent customer service, extremely knowledgeable and professional , Highly recommend this dealership. Thanks Shea for all your assistance professional , Highly recommend this dealership. Thanks Shea for all your assistance More

by FLYNN_MARY_T Verified Customer Verified Customer

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everything was fine, everyone was nice, tisha did a great follow up in showing the features of the car, approval was good, the only thing that sucks is the price of my car payment, i am leasing so i expected follow up in showing the features of the car, approval was good, the only thing that sucks is the price of my car payment, i am leasing so i expected it to be high but not aht high More

by forcedrecon1 Verified Customer Verified Customer

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Great car at a great price. All the staff was easy to deal with and very responsive to any questions or concerns! All the staff was easy to deal with and very responsive to any questions or concerns! More

by clairz123 Verified Customer Verified Customer

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Billy C. was terrific. Very professional and helpful. Cados to all the other staff I dealt with: was terrific. Very professional and helpful. Cados to all the other staff I dealt with: More

by cathbird Verified Customer Verified Customer

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My experience with this dealership was terrific. Everyone I interacted with to include customer service was helpful, professional, and friendly. Excellent service. Everyone I interacted with to include customer service was helpful, professional, and friendly. Excellent service. More

by dziedzinskifr Verified Customer Verified Customer

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Everyone was very helpful and explained all the safety features about the Subaru Crosstrek. The Sales Manager reviewed and explained the contract with me. Many thanks .Gale features about the Subaru Crosstrek. The Sales Manager reviewed and explained the contract with me. Many thanks .Gale More

by galedken1 Verified Customer Verified Customer

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They are not a high pressure dealer for a change. They did pour some add to n which I might not have bought but I could have changed that after the sale. They did pour some add to n which I might not have bought but I could have changed that after the sale. More

by JM Verified Customer Verified Customer

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Detailed and great explanation of the process and car features. Friendly and patient staffs. Good at follow up. features. Friendly and patient staffs. Good at follow up. More

by hailanc28 Verified Customer Verified Customer

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All the employees are helpful and answered my questions. Nice, clean and neat dealership. I would rate everyone 10 out of 10! Nice, clean and neat dealership. I would rate everyone 10 out of 10! More

by L Verified Customer Verified Customer

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