Todd Ackley | Page 25

We bought our new vehicle from Travis Gudknecht. He was helpful, knowledgeable, and honest. After we ordered our vehicle, he stayed in touch with delivery updates. Once the vehicle came in, he came back i helpful, knowledgeable, and honest. After we ordered our vehicle, he stayed in touch with delivery updates. Once the vehicle came in, he came back in after his shift was over for the day to accommodate our schedule. I would definitely buy another vehicle from both Travis and the Surprise Subaru. More

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My Sales Associate Travis Gudknecht was extremely knowledgeable and made the entire process seamless and easy. I would highly recommend him and the managers and staff to anyone. knowledgeable and made the entire process seamless and easy. I would highly recommend him and the managers and staff to anyone. More

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We decided to trade in our current vehicle, a truck, and wanted a SUV “something smaller, more gas efficient and would fit into our garage”. We looked at a few different brands, started getting trade value wanted a SUV “something smaller, more gas efficient and would fit into our garage”. We looked at a few different brands, started getting trade values and researching different dealerships. Some dealerships lowballed the trade offer while others would add huge dealer markups or “mandatory dealer added options”. Subaru Superstore of Surprise was the only one that was almost the same as Vroom, Carvana and Carmax,”within just a very few hundred $$ and not enough to matter”, they weren’t high pressure like some of the others “I really dislike high pressure salesmen, that makes me turn and walk out”. David “our sales person” was very easy to work with, did his best to figure out what vehicles they had coming in and what options fell within our price range, we settled on a 2021 Crosstrek Sport and couldn’t be happier. David also kept in touch letting me know the status of the vehicle and delivery date. I also liked how they price their vehicles, very few dealer add-ons and the ones that were there were reasonable, “needed tinting and door edge guards anyway”, and they didn’t do any non-negotiable “dealer financed options” in the final quote. We had that happen at another dealership “different make/model” while shopping and while they insisted that they didn’t do “market adjustments” the $4k of mandatory add-ons “which were not worth $4k” were still in my view “market adjustments”, Subaru Superstore of Surprise did not try pull this at all. As far as the physical dealership, Subaru Superstore of Surprise has to be one of the cleanest dealerships I’ve had the pleasure of visiting in a long time, “even the shop was spotless”. Their customer waiting area was very well laid out, and they had free soda, water, coffee, tea, hot chocolate, and snacks “plenty to have during your wait”. After our vehicle came in the finance officer was very easy to deal with, didn’t push the added options much and didn’t seem disappointed when I passed on some options “we did add maintenance and extended warranty as the price was extremely reasonable”. A few years ago I’ve actually had a loan officer throw a pen down on his desk “with force” and looked upset when I said I didn’t want some add-ons “walked out on that deal then and there”. When we actually went out to pick up the vehicle it was sitting in a nice garaged area just for new customer pickups, “another never had before”, and the David went over the vehicle pretty thoroughly even though I’m pretty well versed on vehicle tech he did a superb job going over the basics. On top of it all they scheduled a “new vehicle” orientation to go over everything in our new Crosstrek, in detail, and tossed in a gas card for coming it for it, “just can’t beat that kind of service” To top it off, all the employees we had contact with were masked “due to COVID” and I really appreciate that “coming from someone that spent over a week in the hospital and months recovering from it, I don’t want to risk catching it again so I do not go out in public places without a good N95 mask on”. I’ve gone into a few dealerships where no one was masked, didn’t seem to care about distancing and then complained that so many employees were out due to being sick with COVID “go figure”. Subaru Superstore of Surprise “and David our sales man” will have us as customers for years to come as the service we received there is above and beyond any dealership I’ve encountered in many years and all I can say is “Thank You for the respect you’ve shown us and your customers”. More

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Hands down, THE BEST BUYING EXPERIENCE I've ever had. They kept every promise and delivered during a very difficult auto market. They kept every promise and delivered during a very difficult auto market. More

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David Castillo was an incredible easy to work with salesman. Extremely knowledgeable, personable, and made my purchase very easy. I had difficulty working with the Subaru dealer in El Paso Texas, so salesman. Extremely knowledgeable, personable, and made my purchase very easy. I had difficulty working with the Subaru dealer in El Paso Texas, so I flew into Phoenix where David picked me up at the airport and took me to the dealer. All the paperwork was ready for me to sign and for me to leave. David made sure I understood all the controls of the Ascent and I was on my way. I would definitely purchase from them again. The followup after the sale was great. The amount I saved was worth me not buying it in my home town but flying into Phoenix. More

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Everyone who assisted us, from Tyler Winters and Jonathon in Sales, to Todd in Finance, were extremely professional, friendly, and patient working thru the process of leasing our new car. From providing us in Sales, to Todd in Finance, were extremely professional, friendly, and patient working thru the process of leasing our new car. From providing us with regular updates on our vehicle, to streamlining the pick up process, we were expressed with everyone at Subaru Surprise. More

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Travis was very good. Low key no pressure. Able to anticipate what we were needing and worked with us. When we picked up our car he went above and beyond to help us get everything done with the trade anticipate what we were needing and worked with us. When we picked up our car he went above and beyond to help us get everything done with the trade in issues and transferring title etc. We had a very good dealership in Nebraska and were sad to leave that dealer but looks like we have found a local dealer! More

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Friendly, helpful and not pushy. Great car buying experience. Tyler went above and beyond helping swap from my old Ascent to my new Ascent. experience. Tyler went above and beyond helping swap from my old Ascent to my new Ascent. More

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They had exactly what we needed. The transaction was quick and easy. Everyone was very friendly. Thank you! quick and easy. Everyone was very friendly. Thank you! More

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Best experience I ever had at a dealer. And on top that, best subaru dealer in The Valley. Friendly, honest, fair and attentive. Kyler, my salesperson, one of the best, if not the best salesperson I have ev best subaru dealer in The Valley. Friendly, honest, fair and attentive. Kyler, my salesperson, one of the best, if not the best salesperson I have ever met. More

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