Todd Ackley | Page 24

We called to be sure the car we seen on the website was still available..made appointment to come drive it. Met our salesperson, Travis Gudknecht and test drove the car. Travis answered all our questions still available..made appointment to come drive it. Met our salesperson, Travis Gudknecht and test drove the car. Travis answered all our questions and went over all the saftey aspects which was extremely important to me since we just been in a car accident. Travis was not pushy at all, in fact his calming personality and presence was greatly appreciated. The dealership was gracious to hold the vehicle till we able to purchase it the following week. Todd Ackley was the finance person, and he was also very kind and no pressure. We are very grateful to have had such a great experience at this dealership with Travis and Todd. We would definitely recommend them and we will definitely be back. Thank you again Travis and Todd, we really appreciate everything you did to help us with our new car. More

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Kyler was super helpful and knowledgeable. We did the majority of the transaction remotely. Now if they could just make the signing process remote and more user friendly it would be perfect. We did the majority of the transaction remotely. Now if they could just make the signing process remote and more user friendly it would be perfect. More

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Fantastic experience at Subaru in Surprise! Kyler was the most helpful salesman, he listened to what I wanted from day one and helped point me in the right direction for what I wanted in my new Kyler was the most helpful salesman, he listened to what I wanted from day one and helped point me in the right direction for what I wanted in my new car. He was extremely communicative through the whole process and was never pushy. He also took the time (twice actually!) to go through so many of the features of my car that just blew my mind. The dealership itself is very nice and feels good when you walk inside. Wonderful experience for buying my first brand new car, definitely recommend!! More

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My wife and I started looking into buying a Subaru months ago. We went into the dealership and were greeted by Caleb Spurlin. Caleb took the time to get to know us and address all of our needs. He understood ago. We went into the dealership and were greeted by Caleb Spurlin. Caleb took the time to get to know us and address all of our needs. He understood that we weren’t looking to buy that day as we were waiting on some leases to get closer to the end and he listened and respected that. We at no point felt like we were being pressured into buying a vehicle. He took a few hours to go over all the vehicles we had questions on which included the Ascent, Outback, and Forester. My wife was on the fence about wanting a Subaru but after speaking with Caleb and having the excellent experience she did with him (he made sure he was speaking to her as this was her car) she was confident that she wanted to make the switch to Subaru. Jon came out after we got our pricing sheet and greeted us, listened to us and understood why we were waiting for our leases to run out. He made us feel welcome and never once pressured us into buying when we weren’t ready. We ultimately came back many months later and ordered a Forester and Ascent from Caleb. He had done such a great job representing the Subaru brand that we knew we didn’t just need one but two new vehicles from him. He made sure that we got every detail that we wanted on each vehicle and was very meticulous with our build sheets. We were really excited when our cars arrived earlier than expected. Upon delivery our vehicles were in a special delivery room where we went over every nook and cranny of the vehicles. Caleb made sure he took the time to allow us to ask questions and address any concerns we had. After our cars were available it was time to sign the paperwork. Todd was absolutely amazing through the whole process as well. He went over every additional option, making recommendations on our needs, and maintained the zero pressure feeling we had through the entire transaction. We would recommend this dealership to any of our friends or family members based off of our interactions. Everyone there is a class act. Thank you Caleb, Todd, and Jon! More

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David was great, he gave me a fair price for my trade. Other dealerships were marking up vehicles up to 5k over sticker they never once tried to sell me something I didn’t want or add an addendum. 100% be Other dealerships were marking up vehicles up to 5k over sticker they never once tried to sell me something I didn’t want or add an addendum. 100% best experience I have ever had. More

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Dave was very helpful an extremely knowledgeable of the vehicle....Shared the important "Need to Knows".... vehicle....Shared the important "Need to Knows".... More

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We bought our new vehicle from Travis Gudknecht. He was helpful, knowledgeable, and honest. After we ordered our vehicle, he stayed in touch with delivery updates. Once the vehicle came in, he came back i helpful, knowledgeable, and honest. After we ordered our vehicle, he stayed in touch with delivery updates. Once the vehicle came in, he came back in after his shift was over for the day to accommodate our schedule. I would definitely buy another vehicle from both Travis and the Surprise Subaru. More

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My Sales Associate Travis Gudknecht was extremely knowledgeable and made the entire process seamless and easy. I would highly recommend him and the managers and staff to anyone. knowledgeable and made the entire process seamless and easy. I would highly recommend him and the managers and staff to anyone. More

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We decided to trade in our current vehicle, a truck, and wanted a SUV “something smaller, more gas efficient and would fit into our garage”. We looked at a few different brands, started getting trade value wanted a SUV “something smaller, more gas efficient and would fit into our garage”. We looked at a few different brands, started getting trade values and researching different dealerships. Some dealerships lowballed the trade offer while others would add huge dealer markups or “mandatory dealer added options”. Subaru Superstore of Surprise was the only one that was almost the same as Vroom, Carvana and Carmax,”within just a very few hundred $$ and not enough to matter”, they weren’t high pressure like some of the others “I really dislike high pressure salesmen, that makes me turn and walk out”. David “our sales person” was very easy to work with, did his best to figure out what vehicles they had coming in and what options fell within our price range, we settled on a 2021 Crosstrek Sport and couldn’t be happier. David also kept in touch letting me know the status of the vehicle and delivery date. I also liked how they price their vehicles, very few dealer add-ons and the ones that were there were reasonable, “needed tinting and door edge guards anyway”, and they didn’t do any non-negotiable “dealer financed options” in the final quote. We had that happen at another dealership “different make/model” while shopping and while they insisted that they didn’t do “market adjustments” the $4k of mandatory add-ons “which were not worth $4k” were still in my view “market adjustments”, Subaru Superstore of Surprise did not try pull this at all. As far as the physical dealership, Subaru Superstore of Surprise has to be one of the cleanest dealerships I’ve had the pleasure of visiting in a long time, “even the shop was spotless”. Their customer waiting area was very well laid out, and they had free soda, water, coffee, tea, hot chocolate, and snacks “plenty to have during your wait”. After our vehicle came in the finance officer was very easy to deal with, didn’t push the added options much and didn’t seem disappointed when I passed on some options “we did add maintenance and extended warranty as the price was extremely reasonable”. A few years ago I’ve actually had a loan officer throw a pen down on his desk “with force” and looked upset when I said I didn’t want some add-ons “walked out on that deal then and there”. When we actually went out to pick up the vehicle it was sitting in a nice garaged area just for new customer pickups, “another never had before”, and the David went over the vehicle pretty thoroughly even though I’m pretty well versed on vehicle tech he did a superb job going over the basics. On top of it all they scheduled a “new vehicle” orientation to go over everything in our new Crosstrek, in detail, and tossed in a gas card for coming it for it, “just can’t beat that kind of service” To top it off, all the employees we had contact with were masked “due to COVID” and I really appreciate that “coming from someone that spent over a week in the hospital and months recovering from it, I don’t want to risk catching it again so I do not go out in public places without a good N95 mask on”. I’ve gone into a few dealerships where no one was masked, didn’t seem to care about distancing and then complained that so many employees were out due to being sick with COVID “go figure”. Subaru Superstore of Surprise “and David our sales man” will have us as customers for years to come as the service we received there is above and beyond any dealership I’ve encountered in many years and all I can say is “Thank You for the respect you’ve shown us and your customers”. More

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Hands down, THE BEST BUYING EXPERIENCE I've ever had. They kept every promise and delivered during a very difficult auto market. They kept every promise and delivered during a very difficult auto market. More

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