Todd Ackley | Page 4

A sales rep contacted me as soon as I looked up a particular vehicle which I appreciated since I was in desperate need of a family vehicle. Once we got to the store He met us and walked us through th particular vehicle which I appreciated since I was in desperate need of a family vehicle. Once we got to the store He met us and walked us through the process which took less than 2 hours. Their customer service is top notch with a kids room, a beverage and snack selection that were complementary. More

by norma.fred.advocare Verified Customer Verified Customer

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John Williams was my first contact. Later, that afternoon, he introduced me to his sales Manager, Jonathon Inzunza during my visit. I was on the way home from having my 2024 Honda CR Later, that afternoon, he introduced me to his sales Manager, Jonathon Inzunza during my visit. I was on the way home from having my 2024 Honda CRV Hybrid serviced. I was so impressed I kept John's card with my Honda Service papers. I'm 88 years old and have a lot of experience with leasing and purchasing cars especially Hondas. Over the last few months I have been in touch with John. He is the guy you don't want to miss out on in case you might be interested in a purchase of a new car. Yesterday I drove out of the Subaru Superstore of Surprise with my new 2026 Subaru Forester Hybrid Touring. All after a very pleasant day making the final purchase. That isn't quite the end of the story! I can't say enough about John's personality, knowledge of his vehicles and how to treat and take care of a customer, and in my case, when we first met, someone who hardly would seem likely to be thinking of purchasing any new vehicle. John, and these people that were involved with completing my purchase right to the end were really a pleasure to deal with. In John's case, I am very conscious of him being there for me, POST purchase for questions if I need help or any thing else. Something that was apparent to me the very first time we met. The Subaru Superstore of Surprise is and has been for me a great experience though out these months. I can't say enough about them and ALL the personnel I have had the pleasure of dealing with during my early months and recent purchase. Ron Swor More

by ronswor Verified Customer Verified Customer

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John was so helpful to us when we were in the market for financial relief and the purchase of a new car. His professionalism integrity and knowage of Subaru cars helped us in our endeavors. We are happy financial relief and the purchase of a new car. His professionalism integrity and knowage of Subaru cars helped us in our endeavors. We are happy he was there when we needed him. More

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We were shown the vehicle we were looking for at a competitive price.. The sales representative was knowledgeable of the vehicle & did not pressure us. competitive price.. The sales representative was knowledgeable of the vehicle & did not pressure us. More

by mdoughood Verified Customer Verified Customer

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I just purchase a used Jeep Cherokee Trailhawk from Gary at Subaru Superstore of Surprise. I must say, I had a very pleasant experience. Gary was really nice and accommodating along with everyone at this lo at Subaru Superstore of Surprise. I must say, I had a very pleasant experience. Gary was really nice and accommodating along with everyone at this location. Everyone was extremely nice, not pushy, just very laid back and friendly. Todd was also extremely nice when competing my paperwork and warranty. It was very quick as well; I didn't have to hang out at the dealership half the day or more as I have in the past at other dealerships. Just wanted to say thank you to everyone involved for a very pleasant experience. More

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Amazing experience. Would definitely come back again. Definitely will recommend to everyone we know looking for a car Would definitely come back again. Definitely will recommend to everyone we know looking for a car More

by hdaugherty33 Verified Customer Verified Customer

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From the first moment we spoke with Jeff on the initial phone call until we drove away after a simple sales process and a thorough briefing on car and its cars capabilities it's was just phenomenal custome phone call until we drove away after a simple sales process and a thorough briefing on car and its cars capabilities it's was just phenomenal customer service. Jonathon Inzunza and his team made every part of the car buying experience a pleasure. More

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Subaru surprise store has been the only location I will use for both service of my 2017 Subaru and now my new 2025 Outback. The sales people are kind, knowledgeable and ZERO pressure. Thank you for being t use for both service of my 2017 Subaru and now my new 2025 Outback. The sales people are kind, knowledgeable and ZERO pressure. Thank you for being there for the Suby owners 😊 More

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Very helpful and very patient. Very knowledgeable. Very personable. . We enjoyed working with him. Subaru superstore of Surprise is the best Very knowledgeable. Very personable. . We enjoyed working with him. Subaru superstore of Surprise is the best More

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I purchased my new 2026 Outback today and had a truly wonderful experience from start to finish. The entire process was smooth, professional, and stress-free. The team was knowledgeable, patient, and wonderful experience from start to finish. The entire process was smooth, professional, and stress-free. The team was knowledgeable, patient, and made sure I felt comfortable every step of the way — never pressured, just supported. They took the time to answer my questions, walk me through the features of the vehicle, and made sure I drove away feeling confident and excited about my purchase. The 2026 Outback itself is absolutely impressive — stylish, comfortable, and packed with thoughtful technology. You can tell it was designed with both practicality and driving enjoyment in mind. Buying a new car can sometimes feel overwhelming, but this experience was the exact opposite. I’m grateful for the excellent service and thrilled with my new Outback. Highly recommend! More

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