Todd Ballard | Page 5

Had to bring my car in for a recurring issue, but my advisor Todd and the service department handled everything perfectly. I was back in my car within a couple hours. advisor Todd and the service department handled everything perfectly. I was back in my car within a couple hours. More

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Nice dealership. Straight to business, does not try to force you with unwanted items or add-ons. Straight to business, does not try to force you with unwanted items or add-ons. More

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Meet all expectations Car was done ahead of time Todd did a great job keeping me updated did a great job keeping me updated More

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Todd was super nice and made sure to keep me up to date throughout the whole maintenance. I felt very comfortable and accommodated for. throughout the whole maintenance. I felt very comfortable and accommodated for. More

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He was really nice and explained well about my brakes issues and was very respectful with me and my toddler daughter! issues and was very respectful with me and my toddler daughter! More

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Fast and friendly service Good customer service give the right time for service and delivered with smile the right time for service and delivered with smile More

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Todd was great in answering all my questions and clarifying several things about my new car. Very quick and thorough job done on my tire rotation with several other things checked and inspected as clarifying several things about my new car. Very quick and thorough job done on my tire rotation with several other things checked and inspected as a part of it! More

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Great service. They were quick and efficient. Good customer service. Fifteen word minimum is, huh. They were quick and efficient. Good customer service. Fifteen word minimum is, huh. More

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The dealership is convenient for me as I work in Urbana but live in Decatur. So it's great to have them as an option to get my car serviced even though I didn't by my Highlander there. They treat me and m but live in Decatur. So it's great to have them as an option to get my car serviced even though I didn't by my Highlander there. They treat me and my vehicle with the utmost respect and service, which I appreciate greatly and why I'll always drive Toyotas. More

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Todd was my advisor, and he’s getting five stars for two reasons: for one, he was easy to talk to (not a given when otherwise talking technical “car” things), and he decided not to charge me for something h reasons: for one, he was easy to talk to (not a given when otherwise talking technical “car” things), and he decided not to charge me for something he deemed a simple fix. Understand I’m not suggesting that this business always gives out freebies, but I can speak to my one experience: Todd saw me as a human being who needed a little help, and help I would have actually paid for. Instead, he surprised me by fixing the issue without cost. More

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