Todd Cherry | Page 11

Passive Aggressive + Glorified Trailer Car Lot All was well until we realized we missed dealing with some cosmetic details we wanted to address. Don't expect anything above or beyond the bare minim All was well until we realized we missed dealing with some cosmetic details we wanted to address. Don't expect anything above or beyond the bare minimum (or, in some areas for them to even rise to the minimum). When they're done negotiating with you, they'll let you know. Expect them to get mouthy, pissy and behave as though they are doing you BIG favors by a) "losing money" on the deal; b) wasting their time dealing with you; and c) treating you as if expecting them to behave as though you're spending "real money" is audacious. And, we'd like to know why the BMW branded front plate they installed looked like it had been pulled from a wrecked car. Marred, scratched, and dented. Really? The window tinting promised (part of the "deal" that cost them "real money") did not meet our expectations at all--the same window tinting job they threatened to keep our $500 deposit for if we didn't agree to take the car. By the time we left (after traveling 250 miles to get there TWICE), we were both so angry with the staff (with the EXCEPTION of Mr. Chris Buie), that we were sorry we spent a dime with this dealership. We're now the owners of an expensive car that to bring to standard, will cost us another $1,000. Bottom line, these guys were half-jingling jerks. Good riddance. As for Mr. Chris Buie (a member of the service department who teaches about the car's bells and whistles), I simply can't say enough about his courteousness, professionalism, patience, and expertise. The rest of the staff would do well to ask him to teach them how to treat people who make their salaries possible. More

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My First BMW My experience with this dealership was sublime. From the moment I walked in the door I was assisted. I asked for Todd Cherry, the receptionist asked m My experience with this dealership was sublime. From the moment I walked in the door I was assisted. I asked for Todd Cherry, the receptionist asked me if I knew what he looked like, when I said no, she waited for him to arrive even though she was on her way to lunch. From there I was introduced to Joe Bauer he was very personable and professional. Chris Buie showed me lots of options on my new x4 and he was very knowledgeable and patient. Steve Emerson walked me through the deal with detailed explanation and I was on the road in less than 2 hours. These gentleman set the standard for ultimate customer service and professionalism. Autohaus has a wholesome group of individuals who worked together to efficiently to assist me with my purchase successfully. I thank them!! More

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Excellent buying experience I just bought my 4th BMW from Autohaus and can confidently recommend them to the most demanding of customers. My inquiries were promptly answered and I just bought my 4th BMW from Autohaus and can confidently recommend them to the most demanding of customers. My inquiries were promptly answered and explained. Although one might say their prices are higher, I would say they are fair and very competitive, because their inventory is of better quality and backed by the greatest garage in the midwest. Kudos to Tim Goretti and Todd Cherry. I paid cash and there was no financing, yet Steve Emerson was very helpful in selecting a maintenance plan, titling and licensing my vehicle. His suggestions saved me money and eliminated the worry of purchasing a 5 year old car. My car was ready on the date and time of my choosing, it sparkled and Mason familiarized me with all the features on board. Well done Autohaus team! More

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