Todd Feuerhaken
Todd Feuerhaken at Autohaus BMW

Todd Feuerhaken | Page 10

Aftersales Director

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.9
141 Reviews

Dealership Experience

13 yrs, 2 mos

4.9

141 Reviews

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141 Reviews of Todd Feuerhaken

February 15, 2024

Dealership Rating
Employee Rating

Purchased a new BMW X5 in 2023 and just completed my first complimentary service. Everything about the purchase and service experience has been outstanding. More

by g_ladue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Cherry, Brittany Weiss , Steve Emerson, Nick Markovic

Feb 20, 2024

Autohaus BMW responded

Thanks for the review! We always strive our best to help our customers and I'm glad that we exceeded your expectations.

February 15, 2024

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Employee Rating

Visiting Autohaus BMW is always a pleasant experience. The dealership is quiet, calming and attractive. The employees are courteous, friendly and professional. We have never had a poor experience at A More

by robynsobo64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zinaida Bajramovic

Feb 20, 2024

Autohaus BMW responded

Thanks for the 5 - star review! We appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know.

February 05, 2024

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Major worked on on vehicle. Kept informed of repair cost, and time frame by Service Manager. First Class service! More

by Hank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany Weiss , Patti Kupfer

Feb 05, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We are thrilled that you had a stress-free experience with us. Your kind words serves as a great testament to the hard work and dedication we invest in each job.

February 02, 2024

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I was given the run around just to get a flat tire fixed. Highly Unacceptable. More

by kay kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 02, 2024

Autohaus BMW responded

We understand now that you were frustrated. We tried to accommodate you the best we could and as quickly as we could, but you were unhappy. We are sorry, despite everything getting rectified that you are still unhappy. We are family owned and in business for over 55 years, great customer service is our number one priority. We really wish this would have been a better experience for you.

Mar 03, 2024

kay kay responded

First of all you’re a liar and secondly I’ll never do business with you guys. I have the estimate for one tire you guys sent me. I had to call my husband to speak with you because you offered me one tire. I have proof so don’t sit and lie. My review is accurate and i guess i hit pot holes on the highway very often in Illinois and have to have my car towed to St. Louis being that i don’t even live in your area. My husband will never ever lie and say that about me because he handles all of my car business. You’re a joke and your dealership is a joke. I have no communication with you guys other than when you offered me to come back days later for my car. I then contacted my husband to speak to you because you wouldn’t even give me courtesy to listen to my issue. You’re nuts to be lying and I have my proof. I keep my txt messages forever so my correspondence with Brittany I do have as well about 1 tire. My husband had to get you to outsource the tire because you told me you only had one and that’s all you had. I called my husband crying because you only wanted to prove me one and my alignment would have been totally unbalanced. You seem to have taken my review personally and it shows how unprofessional you guys really are. Buyer beware.

January 29, 2024

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Employee Rating

I love Autohaus BMW. They take such good care of their clients. I always trust their work More

by Mamacat0511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Zinaida Bajramovic, Brittany Weiss, Trey Starnes , Steve Emerson, Patti Kupfer, Bob Diedert

Jan 30, 2024

Autohaus BMW responded

Thank you for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

January 23, 2024

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I’ve had good experiences with both the sales and service departments. On the occasion something was wrong they quickly worked to fix it. More

by Patrick
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Patti Kupfer

Jan 23, 2024

Autohaus BMW responded

Dear Patrick, thank you for your gracious words! We're delighted to hear you enjoyed our service. Providing exceptional experiences is our top priority.

January 21, 2024

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Employee Rating

Nice clean facility. Have done business and purchased many BMW’s from Autohaus. Services are getting pricey like everything else. Brake fluid and oil change ran over $500 More

by Jengrossman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Autohaus BMW responded

Thanks for the review! Thank you for taking the time to share your experience.

January 13, 2024

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Employee Rating

We worked with Trey recently and he did an absolutely amazing job overseeing our car’s service. His communication was great and accurate, and the timing estimate was on the money. We would love to work w More

by Frankwilliamburnsiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trey Starnes

Jan 16, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We are happy that Trey impressed you in this way. We are lucky to have him here at Autohaus BMW. Take care and see you next time!

January 04, 2024

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Employee Rating

Awesome staff as always! !! Thank Mr.Todd for leading such a great team of advisers and service dep. Thanks for going above and beyond! More

by Flori Rr
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Autohaus BMW responded

Thanks for the review! We'll pass along your responses to our team.

Mar 27, 2024

Flori Rr responded

No, thank you guys for all you do!

January 03, 2024

Dealership Rating
Employee Rating

Autohaus is the best dealership I've dealt with. This is my third car I've purchased from them. Todd Cherry and Nick Markovic are incredibly helpful and easy to work with on the sales side. I also More

by AGIII
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 03, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We are happy that Todd and Nick impressed you in this way. We are very lucky to have them at Autohaus BMW. Stay safe and see you next time!

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