Todd Feuerhaken | Page 3

I love the Autohaus service dept. I went to the service event on 10/19. I did not go because I thought I had a problem with my 330. I just like the opportunity to have my car inspec I went to the service event on 10/19. I did not go because I thought I had a problem with my 330. I just like the opportunity to have my car inspected and to join the service technician in the service bay during the inspection. I always have questions to ask. 2 minutes after arriving at the service bay, Greg said he could see I already had a problem. He noticed that my right front tire had an area of damage. Todd and Greg decided I should not drive the car with the damaged tire. They originally spoke of getting a loaner for me, but then decided just to replace the tire while I waited. 45 minutes later, I had a new tire and my car had been washed and I was on my way. Many thanks to Greg, Todd, Chris Buie and Chris Clem. I am also grateful to the woman in the finance dept who suggested I purchase the damaged tire insurance on the day I bought my car!! More

Helpful 0

Report | Print

1st time here and service was stellar! Patti is a gem! I will be back! Patti is a gem! I will be back! More

Helpful 0

Report | Print

Great service! Can’t asked for more. Greatly appreciated! Very thoroughly and detailed. Highly recommended! Can’t asked for more. Greatly appreciated! Very thoroughly and detailed. Highly recommended! More

Helpful 0

Report | Print

I appreciate the service representative Trying to accommodate my schedule. Work was well done. Thanks accommodate my schedule. Work was well done. Thanks More

Helpful 0

Report | Print

My experience at auto haus was immaculate. . As always. Good folks out there. Thank you. . As always. Good folks out there. Thank you. More

Helpful 0

Report | Print

The service team is incredible. They always provide excellent service to my vehicle and their communication throughout the process is stellar. They always provide excellent service to my vehicle and their communication throughout the process is stellar. More

Helpful 0

Report | Print

Dealership is first class from the tech shop guys, to Patty in the service writer department. Patty in the service writer department. More

Helpful 0

Report | Print

Everyone was knowledgeable and willing to answer questions. The waiting area is large and comfortable! I like how the cashier area is a separate room with BMW products/gifts available to buy. questions. The waiting area is large and comfortable! I like how the cashier area is a separate room with BMW products/gifts available to buy. More

Helpful 0

Report | Print

I would say that this was one of the best customer service experiences I have had in commerce generally. Brittany Weiss really helped me out. Popped a tire on the way to the lake, came back the next d service experiences I have had in commerce generally. Brittany Weiss really helped me out. Popped a tire on the way to the lake, came back the next day(Saturday) and she had organized a tow truck AND an Uber to meet me there. Additionally, I have custom wheels that needed to be ordered and then installed onto my car for a trip to Michigan (Thursday, today) and she went out of her way to ensure that happened and to keep me updated throughout. I never write reviews, but, in this case, Brittany (and the rest of Autohaus) did such a great job that I felt compelled to write this out. Thank you Brittany More

Helpful 0

Report | Print

The service operation is excellent in every aspect. I appreciate the service mentality of the entire dealership. I appreciate the service mentality of the entire dealership. More

Helpful 0

Report | Print