Todd Feuerhaken | Page 8

I always have positive interactions with friendly and knowledgeable staff. Excellent service all the time. knowledgeable staff. Excellent service all the time. More

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From the moment I place a call to Autohaus BMW until the completion of service I am pleased. Faye sets the stage with a friendly demeanor and demonstrates care and concern for me. In addition, I have alway completion of service I am pleased. Faye sets the stage with a friendly demeanor and demonstrates care and concern for me. In addition, I have always found my service advisor Chris Buie to be top notch - he returns calls and never rushes the time he spends with you. He explains the needed repairs and always addresses my concerns no matter how trivial they may seem to be. The service technicians (most recently I had Robert Rea) are skilled and I love receiving the video of my car detailing its status. The AR associates are friendly and efficient. Lastly, I love the showroom and the service waiting area is excellent (comfort, snacks and size). From start (Faye) to finish (AR staff), whenever I visit Autohaus BMW it has been an enjoyable experience for me. More

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Returned for a recall which was done quickly and efficiently as promised. Friendly and courteous staff. efficiently as promised. Friendly and courteous staff. More

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Great service and always on top of the process. The dealer provided me a loaner for the duration of the service. The dealer provided me a loaner for the duration of the service. More

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simply the best! Incredible service from Todd, Chris and Andy. Brought my car in for an oil change and A computer issues and they completed everything and got me back Incredible service from Todd, Chris and Andy. Brought my car in for an oil change and A computer issues and they completed everything and got me back on the road. More

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Everyone was great from checking in to video of service review to checking out. This is a great service center. review to checking out. This is a great service center. More

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Brittany is very helpful and communicates well. Best advisor to work with at Autohaus BMW Best advisor to work with at Autohaus BMW More

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Brittany is always exceptionally professional and courteous when we visit. Her follow up is thorough and she is one of the main reasons we continue to return to AutoHaus. courteous when we visit. Her follow up is thorough and she is one of the main reasons we continue to return to AutoHaus. More

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Good communication but high prices. Every time I’ve been there it’s been expensive. Even when I only needed 6 screws for under the front bumper… $4 per screw. I talked with the manag Every time I’ve been there it’s been expensive. Even when I only needed 6 screws for under the front bumper… $4 per screw. I talked with the manager and we had a good conversation but really no discount. I am a BMWCCA member and they DO give a discount on labor and parts for members. The last visit was to remove a drain plug to drain water out of the rear quarter panel. The tech said to clear the clog would require removing the window and regulator (about 3 hours labor) so I had him only remove the plug… still cost me almost $300. I asked the manager to explain or show me how to do it myself (drain plug location/removal) and he generally pointed to the rear quarter panel but didn’t know if it was clips or screws that held the lower panel on. Again good communication but at a cost! More

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Love this dealership. Sales and service are both top notch and all of the employees I encounter yet are fantastic. Best BMW dealership in the St. Louis area! Sales and service are both top notch and all of the employees I encounter yet are fantastic. Best BMW dealership in the St. Louis area! More

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