Todd Roth

Car was not inspected appropriately and was leaking coolant by day 2. Had horrible communication issues with service department. They had the car for almost 48 hours before anyone would communicate wit coolant by day 2. Had horrible communication issues with service department. They had the car for almost 48 hours before anyone would communicate with us despite multiple calls and messages. Never could get a response from Mike or Todd Roth when issue occurred. Finance paperwork was done incorrectly twice and they failed to give me appropriate paperwork for the DMV so I will have to make yet another trip to dealer and then again to DMV.. Overall has been a very unsatisfying experience. Also be prepared that if you use Nissan’s emergency roadside service it make take you 3 hours to get a tow truck too. Not a selling point for them at all. More

by Ktemprano22 Verified Customer Verified Customer

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Everyone was super nice and very educated in all things Nissan. It was a pleasure doing business with them. Nissan. It was a pleasure doing business with them. More

by m.caruso Verified Customer Verified Customer

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Very knowledgeable and friendly people. Made me feel like family! I highly recommend this dealership! Made me feel like family! I highly recommend this dealership! More

by toddzim Verified Customer Verified Customer

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Exceptional experience from start to finish. No pushy salesman or finance representatives and the staff treats their customers like family and truly listen to what the customer wants and needs. No pushy salesman or finance representatives and the staff treats their customers like family and truly listen to what the customer wants and needs. I will always refer everyone here - especially with Beth & Randy. More

by Leslie.Corner Verified Customer Verified Customer

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We recently purchased a vehicle and had a truly positive experience thanks to our salesperson, and his manager. From the moment we walked in, they were professional, knowledgeable, and genuinely focused on experience thanks to our salesperson, and his manager. From the moment we walked in, they were professional, knowledgeable, and genuinely focused on helping us find the right vehicle for our needs. They made the process smooth, answered all our questions with patience, and never made us feel pressured. Shortly after we brought the car home, we noticed a minor issue. While that was unexpected, what truly impressed us was how quickly and professionally the team handled it. They went out of their way to make it right without hesitation, showing us that their commitment to customer satisfaction goes beyond the sale. It's rare to find this level of care and integrity in the car-buying world. We’re happy with our vehicle and even more grateful for the excellent service we received. Highly recommend working with this team if you're looking for a dealership that stands behind their word! More

by clappashley84 Verified Customer Verified Customer

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It was well organized. Everyone was friendly. The service area looked pretty impressive to me. Everyone was friendly. The service area looked pretty impressive to me. More

by None Verified Customer Verified Customer

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Everyone was absolutely amazing. Showing us the exact cars we were interested in, answering all of our questions and went above and beyond when we wee not sure we would be able to pu Showing us the exact cars we were interested in, answering all of our questions and went above and beyond when we wee not sure we would be able to purchase. More

by amanda.richelle.maddox Verified Customer Verified Customer

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They treat you just like you are family. Your happiness is very important. Wonderful GM, Sales manager and ABSOLUTELY AWESOME Sales staff. The service department is also top notch. Your happiness is very important. Wonderful GM, Sales manager and ABSOLUTELY AWESOME Sales staff. The service department is also top notch. More

by insagent08 Verified Customer Verified Customer

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The service at Suntrup is great. They provide you with a very personalized experience and are extremely appreciative of your time. Everyone is always helpful, knowledgeable and prof They provide you with a very personalized experience and are extremely appreciative of your time. Everyone is always helpful, knowledgeable and professional. That explains why this is my 4th Nissan purchase from Suntrup. More

by LSCHARF Verified Customer Verified Customer

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I want to start by saying I was happy with Iggy—he was helpful and professional. However, I did not work with him for the majority of this sale, so my overall experience wasn’t based solely on him. The helpful and professional. However, I did not work with him for the majority of this sale, so my overall experience wasn’t based solely on him. The experience as a whole was just okay. I’ve purchased several Nissans over the years and have always gone to Bommarito, where the level of service and customer care has consistently been a step above and feel as though your salesman need a little help in that area (Mike) At your location, I didn’t feel the same level of attentiveness. For future reference, it’s important to ensure that conversations with customers feel positive and genuine. A little small talk is fine, but showing real care and engagement in the customer’s needs and concerns makes a much bigger impact. While I appreciate the effort, based on this experience, I would not rate it as 4 stars or higher. More

by Jengardner2002 Verified Customer Verified Customer

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