Todd Roth | Page 4

I love coming to this dealership. Everyone is always so kind and their ethics are top tier. It’s the only car dealership I’ve ever left feeling like they genuinely did their best for Everyone is always so kind and their ethics are top tier. It’s the only car dealership I’ve ever left feeling like they genuinely did their best for me and not just for themselves or the company. Also shout out to Katherine and Ryan, they really went the extra mile for me and were so so lovely and amazing to work with! It’s their kind of fantastic service and kindness that keeps me coming back to this dealership. More

by Alexis Peterson Verified Customer Verified Customer

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Todd, Jill and Katherine made my car purchase an exciting and pleasant experience. I will be recommending Suntrup Nissan to my friends and family when they're looking to buy a new car ??. and pleasant experience. I will be recommending Suntrup Nissan to my friends and family when they're looking to buy a new car ??. More

by DJJYE1123 Verified Customer Verified Customer

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Every person i came in contact with was knowledgeable, respectful, and extremely nice and helpful. Dealt mostly with Adam Sears and Jill. Was an amazing experience! respectful, and extremely nice and helpful. Dealt mostly with Adam Sears and Jill. Was an amazing experience! More

by sherrywaters0313 Verified Customer Verified Customer

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Everyone was and is very helpful. They are prompt in their response to questions. Great doing business with them. They are prompt in their response to questions. Great doing business with them. More

by karingmeadows Verified Customer Verified Customer

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It was obvious from the moment we decided to actually purchase a car that all that mattered was the sale and making money. Despite it being a Saturday they only had 3 finance people (1 of whom was tr purchase a car that all that mattered was the sale and making money. Despite it being a Saturday they only had 3 finance people (1 of whom was training) to handle the customers of over 15 sales people. We waited well over an hour, probably closer to two, to even begin the finance paperwork, and then once we got into the finance office, it was clear Jill had not looked over our paperwork. She tried to tell us our payment was going to be significantly more than it was, because she didn’t pay attention to the fact that we were putting money down. Additionally, she tried to sell us additional warranties and coverage without being upfront about the cost. Furthermore, something called IKON was added to our sales contract without it being discussed with us by our Isaiah. Due to the fact that financing took so long, we were unable to go through the features of the far, as we had a newborn we had to get home to, so he could be fed. This resulted in me having questions about my remote start, which I couldn’t figure out, and my texts and voicemails were not returned. Eventually I figured out the remote start from a friend who had also recently purchased a 2026 Rogue. Isaiah also said he would follow up with me on Monday regarding the My Nissan app and that never happened. I haven’t been able to utilize the app at all because there was an issue and I haven’t been waiting over a week to hear back from Nissan customer service. Overall, the experience was not a good one. Car salesmen and dealerships get a bad rap because of the behavior and attitudes of places like Suntrup Nissan. More

by jcasey Verified Customer Verified Customer

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This was the best dealership experience I have had. Everyone I dealt with was kind and professional. Everyone I dealt with was kind and professional. More

by CASHER0 Verified Customer Verified Customer

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My husband and I can always count on the Suntrup Nissan team to take care of us. This car purchase was unexpected and we needed one quickly. The whole team really stepped up and got us a great deal quickly team to take care of us. This car purchase was unexpected and we needed one quickly. The whole team really stepped up and got us a great deal quickly. More

by bethaniekuban Verified Customer Verified Customer

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My wife and I really enjoyed working with Katherine and the Suntrup team! I highly recommend the Suntrup Nissan team for your auto needs! the Suntrup team! I highly recommend the Suntrup Nissan team for your auto needs! More

by rjmj01495 Verified Customer Verified Customer

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Suntrup was very courteous helpful. They really did their best to put me in a car within my budget and did me a solid effort to get my payments where they needed to be. They really did their best to put me in a car within my budget and did me a solid effort to get my payments where they needed to be. More

by jcdow1990 Verified Customer Verified Customer

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This deal was done mostly with a concierge service. The first car selected and picked up had undisclosed hail damage. The problem was resolved quickly and the car replaced with another new car. The first car selected and picked up had undisclosed hail damage. The problem was resolved quickly and the car replaced with another new car. The sales person and finance people were great with me. Again, a concierge service handled the interaction until I went in to sign. The sales manager, in his role to correct the initial car problem was exceptional. That said, the fact that a damaged car could be presented and driven off the lot by the customer without disclosure shows at least a lack of good processes. The idea of using a service to find and negotiate a car was meant to keep me out of the dealership and off the phone. As you can imagine, the resolution of the problem had the opposite effect. More

by patman000 Verified Customer Verified Customer

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