Todd Roth | Page 5

This deal was done mostly with a concierge service. The first car selected and picked up had undisclosed hail damage. The problem was resolved quickly and the car replaced with another new car. The first car selected and picked up had undisclosed hail damage. The problem was resolved quickly and the car replaced with another new car. The sales person and finance people were great with me. Again, a concierge service handled the interaction until I went in to sign. The sales manager, in his role to correct the initial car problem was exceptional. That said, the fact that a damaged car could be presented and driven off the lot by the customer without disclosure shows at least a lack of good processes. The idea of using a service to find and negotiate a car was meant to keep me out of the dealership and off the phone. As you can imagine, the resolution of the problem had the opposite effect. More

by patman000 Verified Customer Verified Customer

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Beth was really helpful in doing everything she could to find me the best deal. She wasn’t pushy either find me the best deal. She wasn’t pushy either More

by kentrell94 Verified Customer Verified Customer

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Fast, easy process. No nonsense. Dylan listened to us and helped us find and purchase the right vehicle for us. No nonsense. Dylan listened to us and helped us find and purchase the right vehicle for us. More

by jonboundsappliance Verified Customer Verified Customer

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They were all very helpful with getting me a new car. I would definitely recommend them. I would definitely recommend them. More

by kaitlindurnin Verified Customer Verified Customer

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We were very impressed with the dealership. The whole process was very smooth. We never felt pressured or uncomfortable with Iggy. He was always available to us when we had a question. We wo The whole process was very smooth. We never felt pressured or uncomfortable with Iggy. He was always available to us when we had a question. We would definitely recommend him or buy another car from him. More

by amytimb14 Verified Customer Verified Customer

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Did not feel $1000 charge because of no trade in, was completely out of line. completely out of line. More

by bobhaub Verified Customer Verified Customer

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Fantastic experience! Aaron was great as were Jill and Todd. Would highly recommend Suntrup to one and all. Pleasant experience. Aaron was great as were Jill and Todd. Would highly recommend Suntrup to one and all. Pleasant experience. More

by tedder5043 Verified Customer Verified Customer

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This is the second vehicle I have purchased from Suntrup, which in itself speaks volumes about the service I have received. However, I want to take a moment to share that this most recent experience surpasse which in itself speaks volumes about the service I have received. However, I want to take a moment to share that this most recent experience surpassed my expectations. Iggy was my salesperson, and from the start, it was clear that while his role was to sell me a car, he remained genuinely attentive to my needs as a consumer. I never felt pressured at any point. In fact, I came in that morning just to browse—not to buy. But the thoughtful and low-pressure environment, coupled with the attention to my preferences, ultimately led me to make the purchase that same day. I arrived around 9:15 AM and did not finalize the purchase until after 1:00 PM. Iggy showed me over three vehicles, and I test drove two. Throughout the process, he listened carefully and helped guide me back to the needs and priorities I had shared—all without ever pushing a sale. Ryan in Finance was equally impressive. He helped ensure the financials made sense for me, and while he did offer upgrades for services and maintenance, he did so in a way that felt consultative, not pushy. He was warm, personable, and grounded the conversation in my financial needs and goals. From my initial call with Desire, to working with Iggy and Ryan, and even speaking with one of your finance managers (whose name I unfortunately cannot recall but who was equally delightful), every part of this experience was positive. As someone who has worked in customer service, I know how rare it is for a company to consistently deliver excellence. Far too often, negative or high-pressure tactics are what stand out. That was not the case here. I want to express my sincere gratitude for creating a buying experience rooted in trust, respect, and outstanding service. I am a consumer who values loyalty and truly appreciates when I can find a one-stop shop where I feel cared for. Thank you for being that kind of organization. Warm regards, More

by mattfanning1977 Verified Customer Verified Customer

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I had a wonderful experience leading my new Tiguan and will recommend my friends and family to go here! will recommend my friends and family to go here! More

by emilybutcher Verified Customer Verified Customer

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This was my 4th Rogue from Suntrup and I was not disappointed! Started with texts and emails with Veronica Holliday and an appointment with Jonathan Stevens-who met me at the door. John did a terrif disappointed! Started with texts and emails with Veronica Holliday and an appointment with Jonathan Stevens-who met me at the door. John did a terrific job of explaining my options to me and helped me find the perfect fit for my WANTS and needs. He then introduced me to Jill Schellhase who walked me through the paperwork and made it seem so easy. John finished out the experience by transferring my belongings from my old car to my new one, he even hooked up my granddaughter’s car seat! I knew there were great reasons I returned to Suntrup. Thank you all. More

by Liz Ault Verified Customer Verified Customer

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