Todd Simpson
Todd Simpson at BMW of Allentown

Todd Simpson | Page 2

Service Advisor

BMW of Allentown

4600 Crackersport Rd
Allentown, PA 18104

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4.9
230 Reviews

Todd has worked for BMW since 2001 starting out as a BMW technician and then moving up to the service advisor position. Being an automotive enthusiast, Todd is always happy and eager to talk about BMW’s products and features on both current and past vehicles. Feel free to stop in to get any BMW advice or simply just to say hi!!

Dealership Experience

15 yrs, 4 mos

Industry Experience

24 yrs, 8 mos

Languages Spoken

English English

4.9

230 Reviews

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230 Reviews of Todd Simpson

January 27, 2026

Dealership Rating
Employee Rating

Todd provided excellent service and follow-up. He explains things clearly and extremely responsive arranged for a loaner since the car required a recall fix. It was very nice and helpful. More

by Janetquigley
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 27, 2026

BMW of Allentown responded

Hi Janetquigley, we're glad Todd provided excellent service and kept you informed throughout. Thank you for choosing BMW of Allentown and for sharing your positive experience!

December 17, 2025

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Todd took great care of my concerns. He kept me updated about the progress about the repairs to my car. In addition after my car was returned he helped me with reprogramming the electric More

by highflight77
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles German

Dec 18, 2025

BMW of Allentown responded

Thank you for sharing your kind words about Todd and our team! We are grateful for your support and we look forward to seeing you again at BMW of Allentown.

November 12, 2025

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Excellent service and communication. I wish sooner appointments were more available. Great inside amenities despite place being a little crowded sometimes. More

by Diesel
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Recommend Dealer
Yes
Nov 13, 2025

BMW of Allentown responded

Thank you for sharing your feedback about the experience you had with our service team at BMW of Allentown! We are happy to provide helpful communication, and we hope to have you back for any future needs. Drive safe!

October 15, 2025

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Todd did a wonderful job in taking care of my vehicle. He’s knowledgeable, friendly and a professional. More

by Luis
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Service Time
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Recommend Dealer
Yes
Oct 15, 2025

BMW of Allentown responded

Luis, we are thrilled Todd delivered knowledgeable and friendly service. Thank you for choosing BMW of Allentown and for sharing your feedback! We appreciate your support!

September 25, 2025

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Very disappointed i I was mis informed about a recent recall Only partial service was completed More

by Danny
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Trade-in Experience
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Recommend Dealer
No

Other Employees Tagged: Justin Dressel

Sep 26, 2025

BMW of Allentown responded

Danny, we are concerned to hear that the recall was not resolved to your satisfaction. Please reach out to me so I can address any outstanding issues. Thank you, Web Lingle - Service Manager - 610-820-2950

September 24, 2025

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Over past 3 years Costumer Service I receive is top notch.. Thankyou Todd and Lisa More

by Rivaires
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Manento , John Benninger, Mechanics

Sep 24, 2025

BMW of Allentown responded

Thank you, Rivaires, for stopping by to leave Todd, Lisa, and BMW of Allentown a wonderful review!

September 10, 2025

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exercise service, and professional. The service of the car was done in a timely manner, and I was very impressed with the up-to-date information they gave me. More

by Mdbell
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Manento , Austin

Sep 10, 2025

BMW of Allentown responded

Thank you for sharing your feedback about the team at BMW of Allentown! We look forward to your next visit. Take care!

August 23, 2025

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I have been coming to this dealership for a few years now, I give them a thumbs up More

by Shabazys
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Recommend Dealer
Yes
Aug 26, 2025

BMW of Allentown responded

We are so grateful for your years of business! Thank you for choosing BMW of Allentown and for sharing your experience. Drive safely until we see you again!

July 23, 2025

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Great service advisors Lisa and Todd. They are thorough and pleasant. Service always done properly More

by Ted
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Manento

Jul 23, 2025

BMW of Allentown responded

Ted, thanks for leaving BMW of Allentown a five-star review! We are happy to hear that Lisa and Todd provided standout service.

July 17, 2025

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They went ABOVE and beyond to help us , they have earned my future buissness for sales and repair More

by Raidershane2
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Recommend Dealer
Yes
Jul 18, 2025

BMW of Allentown responded

Thanks for choosing BMW of Allentown! Going the extra mile for our customers is always the goal.

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