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Todd Simpson

Overview Reviews (233) Inventory (303)

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Todd Simpson

Todd Simpson | Page 2

Service Advisor

BMW of Allentown

4600 Crackersport Rd
Allentown, PA 18104

Todd has worked for BMW since 2001 starting out as a BMW technician and then moving up to the service advisor position. Being an automotive enthusiast, Todd is always happy and eager to talk about BMW’s products and features on both current and past vehicles. Feel free to stop in to get any BMW advice or simply just to say hi!!

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4.9

233 Reviews

Overview Reviews (233) Inventory (303)

Dealership Experience

15 yrs, 6 mos

Industry Experience

24 yrs, 10 mos

Languages Spoken

English

4.9

233 Reviews

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233 Reviews of Todd Simpson

February 19, 2026

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Employee Rating

I. Was totally satisfied with the service I received with my BMW. It was in for inspection, oil change, one year service and repair of wheels. with my BMW. It was in for inspection, oil change, one year service and repair of wheels. More

by andrewbacalakis

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 19, 2026 -

BMW of Allentown responded

Thank you for choosing BMW of Allentown and for sharing your awesome feedback about our Service Team, Andrew! See you next time!

February 10, 2026

Dealership Rating

Employee Rating

Best customer service for a dealership I have experienced while living here for the past 28 years in the Lehigh Valley. while living here for the past 28 years in the Lehigh Valley. More

by Jon.hallingstad

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 10, 2026 -

BMW of Allentown responded

Jon, we're honored by your kind words! Thanks from all of us at BMW of Allentown for making us your top choice in the Lehigh Valley.

January 28, 2026

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Employee Rating

Excellent service. Very professional. Always use BMW of Allentown.Todd has always helped us, he’s amazing. Very professional. Always use BMW of Allentown.Todd has always helped us, he’s amazing. More

by sandbernlt

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 28, 2026 -

BMW of Allentown responded

Thank you for sharing your review of Todd! We take pride in our professionalism and excellent service at BMW of Allentown. We appreciate your continued trust and support!

January 27, 2026

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Employee Rating

Todd provided excellent service and follow-up. He explains things clearly and extremely responsive arranged for a loaner since the car required a recall fix. It was very nice and helpful. He explains things clearly and extremely responsive arranged for a loaner since the car required a recall fix. It was very nice and helpful. More

by Janetquigley

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 27, 2026 -

BMW of Allentown responded

Hi Janetquigley, we're glad Todd provided excellent service and kept you informed throughout. Thank you for choosing BMW of Allentown and for sharing your positive experience!

December 17, 2025

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Employee Rating

Todd took great care of my concerns. He kept me updated about the progress about the repairs to my car. In addition after my car was returned he helped me with reprogramming the electric He kept me updated about the progress about the repairs to my car. In addition after my car was returned he helped me with reprogramming the electrics on the car. I've dealt with him several times with 2 cars, and he has been always helpful. He is a great representative for Allentown BMW. More

by highflight77

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charles German

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Dec 18, 2025 -

BMW of Allentown responded

Thank you for sharing your kind words about Todd and our team! We are grateful for your support and we look forward to seeing you again at BMW of Allentown.

November 12, 2025

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Employee Rating

Excellent service and communication. I wish sooner appointments were more available. Great inside amenities despite place being a little crowded sometimes. I wish sooner appointments were more available. Great inside amenities despite place being a little crowded sometimes. More

by Diesel

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 13, 2025 -

BMW of Allentown responded

Thank you for sharing your feedback about the experience you had with our service team at BMW of Allentown! We are happy to provide helpful communication, and we hope to have you back for any future needs. Drive safe!

October 15, 2025

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Employee Rating

Todd did a wonderful job in taking care of my vehicle. He’s knowledgeable, friendly and a professional. He’s knowledgeable, friendly and a professional. More

by Luis

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 15, 2025 -

BMW of Allentown responded

Luis, we are thrilled Todd delivered knowledgeable and friendly service. Thank you for choosing BMW of Allentown and for sharing your feedback! We appreciate your support!

September 25, 2025

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Employee Rating

Very disappointed i I was mis informed about a recent recall Only partial service was completed recall Only partial service was completed More

by Danny

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Recommend Dealer

Other Employees Tagged: Justin Dressel

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Sep 26, 2025 -

BMW of Allentown responded

Danny, we are concerned to hear that the recall was not resolved to your satisfaction. Please reach out to me so I can address any outstanding issues. Thank you, Web Lingle - Service Manager - 610-820-2950

September 24, 2025

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Employee Rating

Over past 3 years Costumer Service I receive is top notch.. Thankyou Todd and Lisa notch.. Thankyou Todd and Lisa More

by Rivaires

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lisa Manento , John Benninger, Mechanics

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Sep 24, 2025 -

BMW of Allentown responded

Thank you, Rivaires, for stopping by to leave Todd, Lisa, and BMW of Allentown a wonderful review!

September 10, 2025

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Employee Rating

exercise service, and professional. The service of the car was done in a timely manner, and I was very impressed with the up-to-date information they gave me. The service of the car was done in a timely manner, and I was very impressed with the up-to-date information they gave me. More

by Mdbell

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lisa Manento , Austin

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Sep 10, 2025 -

BMW of Allentown responded

Thank you for sharing your feedback about the team at BMW of Allentown! We look forward to your next visit. Take care!

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