Todd Skidmore | Page 2

My experience this past Saturday was not what I expect from Acura after several years (this is my 2nd leased vehicle) . It was disappointing & quite different from what I am used to. The only positive th from Acura after several years (this is my 2nd leased vehicle) . It was disappointing & quite different from what I am used to. The only positive things I can report are the young man who checked us in when we pulled up was nice & Todd hung around a few minutes past 2p to check me out. The vehicle service seems to be the standard.....Interesting that the paperwork says loaners are available for service over an hour, which mine was....but I was refused a loaner with the excuse that it was b/c of the servuce codes. 🤔 The Lyfts that transported us were best described as low quality. Both vehicles had issues, one of which could cause injury if not careful exiting the vehicle. They were vacuumed & free of trash, but visibly not clean (could see the dirt) Also MY vehicle was not vacuumed. I can totally understand not washing it since it was raining, but the interior could have still been vacuumed, as it should be according to the service paperwork. I say all of this b/c you need to be aware that The quality of customer service has gone down quite a bit from what I am used to from Acura & I'm seriously reconsidering renewing my lease here. More

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Super friendly every time I go in. I’ve leased 2 cars through them and I don’t plan on going anywhere else! I’ve leased 2 cars through them and I don’t plan on going anywhere else! More

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AMAZING CUSTOMER SERVICE! Every time I have been to your location to have my MDX serviced, the friendliness and care given to both me and my car has blew my socks off. Tod Every time I have been to your location to have my MDX serviced, the friendliness and care given to both me and my car has blew my socks off. Today, you even picked up my car while I was at work, had it serviced, & brought it back to me.. AT NO CHARGE! The attention to every detail of customer service here is THE BEST! You have a customer for life. Thank you for being an honest dealership, that is so rare these days. More

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Great dealership! I’ve leased and purchased 4 Acura vehicles from them. Their staff is a breath of fresh air! They’re very attentive in the purchase process and very a I’ve leased and purchased 4 Acura vehicles from them. Their staff is a breath of fresh air! They’re very attentive in the purchase process and very accommodating on the service side. Without question, I’ll purchase my next vehicle from Acura Columbus! More

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Great customer service. Communicative. Followed up afterward. Professional. Thanks for making the unpleasant experience of car repair more bearable. Communicative. Followed up afterward. Professional. Thanks for making the unpleasant experience of car repair more bearable. More

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The Acura Columbus service department makes maintaining my car easy and convenient. I also appreciate that they are honest about what my car actually needs and when. my car easy and convenient. I also appreciate that they are honest about what my car actually needs and when. More

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The service is great, and my car works so well after it. I will keep the car service being updated. I will keep the car service being updated. More

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Just very thorough and helpful, always meeting time commitments as well. Great service provided always. commitments as well. Great service provided always. More

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Great service when I needed quick action that wasn’t planned. Would highly recommend this dealership. Professional and courteous. planned. Would highly recommend this dealership. Professional and courteous. More

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Great service and friendly knowledgeable staff. I would highly recommend Columbus Acura. I will be a returning customer. I would highly recommend Columbus Acura. I will be a returning customer. More

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