Todd Troublefield | Page 2

Quality Todd is very professional in his dealings with customers. He keeps me informed about the progress of the work. I love having my CX3 serviced at Jeff H Todd is very professional in his dealings with customers. He keeps me informed about the progress of the work. I love having my CX3 serviced at Jeff Haas Mazda. More

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Manufacturer Vehicle Recall Todd Troublefield helped us set-up the needed service at Jeff Haas Mazda. The service was performed as scheduled and completed ahead the projected com Todd Troublefield helped us set-up the needed service at Jeff Haas Mazda. The service was performed as scheduled and completed ahead the projected completion time. Todd provided good communication to us allowing us to pick up our car as soon as the service was complete. Thank you More

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Todd Troublefield is great n efficient. Thank you Everything was good. Waiting time was within expectation and waiting area quite comfortable. Coffee not so nice and should be replace. Todd is very e Everything was good. Waiting time was within expectation and waiting area quite comfortable. Coffee not so nice and should be replace. Todd is very efficient. More

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Excellent customer service team Since 2008, I've bought 3 cars so far from Jeff Haas Mazda... one of the main reasons I returned to Jeff Haas was the service department. My first se Since 2008, I've bought 3 cars so far from Jeff Haas Mazda... one of the main reasons I returned to Jeff Haas was the service department. My first service advisor was and still is Carlos Guzman. I have also had great service from Todd Troublefield, Cynthia Ramirez and Allen Hempel. They are all very knowledgeable and easy to work with. Everything from the coffee stand to the courtesy shuttle service is superior to other car dealerships I've experienced, and the pricing is very reasonable. More

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Above and Beyond I took my car in for the first oil change and car wash. Todd greeted me at the door by name which was a surprise since we had never met, however, he w I took my car in for the first oil change and car wash. Todd greeted me at the door by name which was a surprise since we had never met, however, he was very familiar with his customer list for the day. The above and beyond came when there was a situation with the car wash and the condition the car was left in. Todd and Keith both made sure that the situation was corrected immediately, After it was all said and done, the car was actually cleaner than the day I bought it brand new!!! Thanks guys for the GREAT customer service!!! More

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Smooth experience I came in for an oil change. I was helped by a man named Todd Troublefield who was outstanding. He kept me informed about the status of my car, in fac I came in for an oil change. I was helped by a man named Todd Troublefield who was outstanding. He kept me informed about the status of my car, in fact more than once during what was actually quite a short wait. Very professional and personable. He sets the bar high! Thanks, Matt More

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Excellent experience. As always the service is great, staring with Todd Troublefield he is very nice and professional, the mechanics are very good. And since we bought As always the service is great, staring with Todd Troublefield he is very nice and professional, the mechanics are very good. And since we bought the car there we never had any complaint. Thanks a lot. More

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Great Service This was my first visit to Jeff Hass Mazda. I cam in to get established with a service writer and met Todd Troublefield. He was very quick as to setti This was my first visit to Jeff Hass Mazda. I cam in to get established with a service writer and met Todd Troublefield. He was very quick as to setting me up as a new customer and extremely professional. He answered all of my questions, took me on a tour of the facility and kept me well informed during my service. I'm glad to have Todd on my side. Looking forward to having myMazda CX9 serviced at Jeff Hass going forward. I quite sure Todd will take care of me quickly and professionally . Thanks Todd, Terry Garcia More

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How Do You Spell Excellence? I am writing to answer the question I wrote in the title. As far as I'm concerned, you spell excellence, T.O.D.D. T.R.O.U.B.L.E.F.I.E.L.D. Todd is I am writing to answer the question I wrote in the title. As far as I'm concerned, you spell excellence, T.O.D.D. T.R.O.U.B.L.E.F.I.E.L.D. Todd is always available to help when you need it. Recently, I purchased my second new car from Jeff Haas , and, the day after I bought it, I discovered what seemed like an unusual collection of fluid to the side and rear of the vehicle. At first, I thought it was simply from the rain or from using the air conditioning. However, when it didn't evaporate, I wiped up a clear, viscous liquid with a consistency similar to oil. I called Todd, who advised me to bring it in early on the next business day. He took the car back for inspection. They didn't find anything, but after further discussion with the mechanic, we decided it could have been brake fluid. When I went to Jeff Haas, it had not happened again since I first spotted it, so we decided to keep an eye on the car and to watch for the first sign of recurrence (if it did, in fact, come from the new vehicle). Cars, whether new or not, are huge investments, and we rely on them every day of our lives. Todd understands that, and he takes customers' concerns seriously. He could have just dismissed what I said since you don't expect problems from a new car, but instead he listened to my description of symptoms and did his best to help diagnose the ailment. I am grateful for the Jeff Haas service department, and I am relieved that Todd is there to address any issues that develop. When you think about it, long after the contracts are signed and you drive the car off the lot, it's really the service department you end up dealing with for years to come. It's good to know that someone like Todd Troublefield is there to work with you and to watch out for your car's health and well-being. More

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Outstanding, Well-Priced Service My family and I love Jeff Haas Mazda. Their service department is organized, friendly, and efficient. I think most people dread bringing their car in My family and I love Jeff Haas Mazda. Their service department is organized, friendly, and efficient. I think most people dread bringing their car in for service--but at Jeff Haas Mazda, I really do feel like I'm being given all of the information, the best deal, and the best service available. My Dad has worked with Todd Troublefield in the service department and won't go to anyone else. I brought my Mazda in this past weekend, however, and had an outstanding experience with Cynthia Ramirez. She was professional, friendly, and most importantly--she communicated with me throughout the service process, which ended up being longer and more complex than originally anticipated. She understands the importance of cost, a friendly attitude, and good customer service. I couldn't have asked to work with someone better. More

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