Tom Alcorn | Page 41

Worth Getting Second Opinion from Klaben Service department was very courteous and helpful in replacing the steering wheel rack in my 2013 Ford Escape. They provided assistance on the expense Service department was very courteous and helpful in replacing the steering wheel rack in my 2013 Ford Escape. They provided assistance on the expense, including providing a rental car, since it was going to take several days to receive the parts. I also purchased four tires, with their help. The car was repaired and ready to be picked up in two days. More

by gal7 Verified Customer Verified Customer

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Service visit Everything went great at my last visit. Joe my service advisor is awesome does a great job all the time. Joe and Loretta get me in and out of there v Everything went great at my last visit. Joe my service advisor is awesome does a great job all the time. Joe and Loretta get me in and out of there very quickly and efficiently they do their very best to keep the customer happy at all times I look forward to bringing my vehicles to Klaben Ford service in the future. More

by JLGREENE7 Verified Customer Verified Customer

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Very Accomodative The staff was very accommodating to my request with my new vehicle and helped me fine resolution with the factory issue on my new truck. I would give The staff was very accommodating to my request with my new vehicle and helped me fine resolution with the factory issue on my new truck. I would give the Klaben services team very high marks in regard taking care of my needs as a customer. More

by brent.besinger Verified Customer Verified Customer

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Klaben has a top notch service department I recently had my vehicle into Klaben for service.I was treated well and all work was completed quickly and they even washed the car for me.I would re I recently had my vehicle into Klaben for service.I was treated well and all work was completed quickly and they even washed the car for me.I would recommend their service department to friends and family. More

by UNGER331 Verified Customer Verified Customer

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Klaben Ford and customer service go hand in hand I recently had service done on my vehicle. Things didn't go quite as planned on the first go, which happens to everyone from time to time. I've discov I recently had service done on my vehicle. Things didn't go quite as planned on the first go, which happens to everyone from time to time. I've discovered that we all make honest mistakes, but it's what a person or company does in light of that which defines them. Long story short, the service manager, Tom Alcorn, met up with me. We drove my car and he personally oversaw my vehicle from that point on. Although things didn't go as planned in the beginning, the team at Klaben Ford really went above and beyond to take care of me. They did a lot of extra things they probably didn't have to do, but they did. I hope this review helps someone make the decision to make Klaben Ford their dealer of choice. Thanks again everyone at Klaben! More

by GDoc Verified Customer Verified Customer

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Klaben Ford Ty Davis is such an awesome salesman. Very knowledgeable, helpful, and just a very nice guy. Helped us get into the vehicle we really liked. Everyo Ty Davis is such an awesome salesman. Very knowledgeable, helpful, and just a very nice guy. Helped us get into the vehicle we really liked. Everyone at Klaben is so nice and helpful. Would always recommend them. More

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Always a satisfied customer Work is always done in minimal time & they are very knowledgeable, and trustworthy, wont try to fix anything that isn't broken! I would recommend Fl Work is always done in minimal time & they are very knowledgeable, and trustworthy, wont try to fix anything that isn't broken! I would recommend Flaben anytime More

by J.P Verified Customer Verified Customer

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Car detailing Klaben provided me with a loaner vehicle and detailed my car when they became aware that it was not washed the previous 2 times it was serviced! My c Klaben provided me with a loaner vehicle and detailed my car when they became aware that it was not washed the previous 2 times it was serviced! My car looks and smells brand new and I couldn't be more pleased! Thank you to Tom Alcorn for making this happen! More

by CSTAHL3578 Verified Customer Verified Customer

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Fixed fast and right Bought a new f150 ( they gave me a unbelievable deal) about the third day noticed a part of my dash was loose called my salesman guys Ty Davis and Ch Bought a new f150 ( they gave me a unbelievable deal) about the third day noticed a part of my dash was loose called my salesman guys Ty Davis and Chris Moldas. They had me in service with Tom Alcorn he took my truck,about ten minutes later back and fixed. He said a clip came off had Dawayne fix it easy as that. Only place to go. More

by firegav Verified Customer Verified Customer

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Best in Service When you enter the Klaben service facility it is bright and clean. The service lane was entirely full of vehicles and their owners. We had no less t When you enter the Klaben service facility it is bright and clean. The service lane was entirely full of vehicles and their owners. We had no less than 5 persons greet us or assisted in getting our vehicle in for service. Kyle Sott repaired our hood latch while our vehicle was still in the service lane. He had the latch repaired in less than 2 minutes. By the time Kyle had checked all of our Lincolns lights and under-hood fluid levels our service advisor was ready to complete our service documents. This was the first time we had Don Xu as a service writer. Don is a really personable service advisor. We were discussing the pronunciation of has last name and he began telling my wife and I about his family and even showed us pictures of his wife and kids. Don Xu had our Lincoln in serviced and washed in less than 1 1/2 hours. It doesn't get any better than that. What a great place to do business! More

by HOTROCK100 Verified Customer Verified Customer

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