Tom Alcorn | Page 40

WOW the team at Klaben Ford really care With only 5000 miles, the front end of my 2016 Mustang was found to be out of alignment, and there was a vibration that the team diagnosed as a out o With only 5000 miles, the front end of my 2016 Mustang was found to be out of alignment, and there was a vibration that the team diagnosed as a out of balanced driveshaft. They ordered the replacement driveshaft and the 2 tires that were worn from the alignment problem. They were apologetic for the inconvenience for the time it took to get the parts and finish the repair. They are the BEST! More

by phillipz1096 Verified Customer Verified Customer

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Very Impressed!! During a recent service visit, we had the pleasure of meeting Rich Klaben (owner) and Tom Alcorn (Service Mgr). Its soooo refreshing to come across a During a recent service visit, we had the pleasure of meeting Rich Klaben (owner) and Tom Alcorn (Service Mgr). Its soooo refreshing to come across a dealership where integrity, honesty and customer service are truly just the normal way of doing business. Thanks to all!! More

by E&D Gray Verified Customer Verified Customer

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Fast friendly Service as Always! Got in and got out! What more can you ask for! They never try and sell my something I don't need! Keeps me coming back with confidence! Got in and got out! What more can you ask for! They never try and sell my something I don't need! Keeps me coming back with confidence! More

by Magnetic Verified Customer Verified Customer

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Replaced rear 1/4 panel due to rust & repainted. The rust was bad on my driver side rear quarter panel and it needed to be replaced. The experience of the experts who worked on it were evident. The M The rust was bad on my driver side rear quarter panel and it needed to be replaced. The experience of the experts who worked on it were evident. The Managers helped me with any questions throughout. The new paint job is nearly invisible as they did an excellent job with blending. My car is '07. Even with the oxidation of 10 years in NEO, it's virtually invisible. I look forward to getting a thorough detail cleaning soon. More

by ALIPOT Verified Customer Verified Customer

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Not good Normally good. That day bad. The service guy was Eric who was let go. I reported my visit to Tom alcorn and he handlerd it and was sorry for my experi Normally good. That day bad. The service guy was Eric who was let go. I reported my visit to Tom alcorn and he handlerd it and was sorry for my experience. More

by TERRYGMOYERS Verified Customer Verified Customer

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A very good purchase experience. I have purchased several vehicles from Klaben Ford Lincoln and Klaben Chrysler Jeep Dodge. We have always been treated like family during and after ou I have purchased several vehicles from Klaben Ford Lincoln and Klaben Chrysler Jeep Dodge. We have always been treated like family during and after our purchase. I also have a positive feeling about the service people in both facilities. On occasion, I have used the Klaben Body Shop for repairs and am very pleased with the quality of workmanship. More

by luckyshot41 Verified Customer Verified Customer

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Finally resolved Service teck KYLE SOTT made it a priority to solve my dead battery problems. I would leave the car sit for 3 days and end up with a dead battery. I Service teck KYLE SOTT made it a priority to solve my dead battery problems. I would leave the car sit for 3 days and end up with a dead battery. I believe this problem is now resolved. More

by kayandel Verified Customer Verified Customer

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Great customer service Very informative about what was going on with my vehicle. Excellent price with a rebate included. Tom Alcorn is great about letting you know up front Very informative about what was going on with my vehicle. Excellent price with a rebate included. Tom Alcorn is great about letting you know up front prices and what is included. Extremely knowledgeable. Very happy service More

by countrygirlmelissa Verified Customer Verified Customer

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Now I'm Happy, I love Klaben I called one day shortly after Christmas 2014 very upset because my car wouldn't start again. I had been dealing with Kim for a long time with car th I called one day shortly after Christmas 2014 very upset because my car wouldn't start again. I had been dealing with Kim for a long time with car that whenever it got cold the battery would die. Seemed as though I couldn't do anything right with it. I begged to Kim to get me a salesman that would give me a good deal on a good car. She introduced me to Mike Cooney through Richard Klaben. They fit me into a car I liked and I have been very happy and bring my car only to Klaben Ford for all its services. More

by MARYANN (WELLWITCHER) Verified Customer Verified Customer

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They made it right. A while back I posted a negative review regarding the service department and how they damaged my new vehicle during a repair. Since that time, they ha A while back I posted a negative review regarding the service department and how they damaged my new vehicle during a repair. Since that time, they have not only fixed the vehicle, but have gone above and beyond to inform me of any work that should be done and to make sure that I'm satisfied with the work. They are taking measures to improve their service and it shows. Ever since the incident, they have treated me fairly and with respect. My vehicle looks great now too! More

by Sdougherty19 Verified Customer Verified Customer

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