Tom Alcorn | Page 40

Very helpful. They are good people and really help out if you are upset about something they try and fix it. Tom the Service manager was excellent thank you to eve They are good people and really help out if you are upset about something they try and fix it. Tom the Service manager was excellent thank you to everyone More

by JACKIELCAVANAUGH Verified Customer Verified Customer

Report | Print

Engine replacement. My service advisor Anthony did an excellent job helping me in every way possible. And after lengthy discussions with Ford I realize that Tom the servi My service advisor Anthony did an excellent job helping me in every way possible. And after lengthy discussions with Ford I realize that Tom the service manager was correct. Of course in my case I wish I didn't have to go through that but such is life. I will do business again at klaben. I will recommend their service department. More

by xbowkill Verified Customer Verified Customer

Report | Print

Great service I have purchased my last five cars from Klaben Ford, and I have always been satisfied with the service I received. I moved out of town a couple years I have purchased my last five cars from Klaben Ford, and I have always been satisfied with the service I received. I moved out of town a couple years ago, and on several occasions I have come back to town and I was able to get appointments on short notice. My most recent visit to Klaben required my car to be kept overnight, and a loaner car was provided for me. They were unable to find anything wrong with my car, and they didn't charge me anything. I'll definitely return to Klaben Ford in Kent even though I live out of town. More

by JEANNIEVIDONI Verified Customer Verified Customer

Report | Print

Multiple issues with 2016 F-150 Service has been helpful. Although when the truck was brought in before, issues were ignored and the rental car that I was received was a total mess. Service has been helpful. Although when the truck was brought in before, issues were ignored and the rental car that I was received was a total mess. I am very grateful that they keep in contact with me as the customer but I have my concerns with having this many issues since only having the truck starting in October 2016. Being in the military and have additional duties, I can't afford to miss any meeting or scheduled flights. More

by drumcell1051 Verified Customer Verified Customer

Report | Print

Helpful and kind workers It was very busy when I went in,but everyone was pleasant and I was kept informed. They went over everything with me and I will be going back. It was very busy when I went in,but everyone was pleasant and I was kept informed. They went over everything with me and I will be going back. More

by MONTGOMERYRUTHANNE Verified Customer Verified Customer

Report | Print

Fast and Courteous I had my new 2017 Fusion in for a software update on my passenger side window. Joe at the service desk set up my appointment and said it would typic I had my new 2017 Fusion in for a software update on my passenger side window. Joe at the service desk set up my appointment and said it would typically take 2-3 hours and scheduled a shuttle for me to the office the day of my appointment. I dropped my vehicle off first thing in the morning and had a shuttle waiting to take me to work. At that time, the service desk still anticipated a 2-3 hour job. I was pleasantly surprised that within an hour, my i was already back with my vehicle and the issue resolved. Thank you for your fast and courteous service!! More

by CRSHAN88 Verified Customer Verified Customer

Report | Print

Best service I have ever received at a car dealership I purchased a new Ford F150 from Klaben Ford in August 2016. I like the truck very much but what I am truly impressed by is the service I have receive I purchased a new Ford F150 from Klaben Ford in August 2016. I like the truck very much but what I am truly impressed by is the service I have received. Shortly after I purchased the truck I had a minor problem with the door locks. The service manager, Tom Alcorn personally got involved and took the initiative to call me twice to follow up. The service writer I am lucky enough to be dealing with is Anthony Wilson. Anthony is the most polite and knowledgeable service writer I have ever encountered. Perhaps that is the culture in this service department because Tom Alcorn is a true professional. I have purchased many new cars in my life including Toyotas, Hondas, Jeep and even a new Mercedes. I have never had better service anywhere and I am truly appreciative. My next Ford is from Klaben. Keep up the great work! John Christoff Akron, Ohio. More

Report | Print

Honest and fair service The service advisor and the technician who worked on my car were knowledgeable and were able to get the job done with no hassle. In the past I have ha The service advisor and the technician who worked on my car were knowledgeable and were able to get the job done with no hassle. In the past I have had issue with other Ford service centers and now I travel hours just for service at Klaben because I know they will treat me with courtesy and will fix my car properly so that I can feel safe in it. More

by Rachel1111 Verified Customer Verified Customer

Report | Print

Excellent service Great dealership and they are honest ! They really appreciate the customer and make sure customer is always right!Servicing area is always clean and w Great dealership and they are honest ! They really appreciate the customer and make sure customer is always right!Servicing area is always clean and waiting room is great ! More

by WALEED_LOUTFI Verified Customer Verified Customer

Report | Print

WOW the team at Klaben Ford really care With only 5000 miles, the front end of my 2016 Mustang was found to be out of alignment, and there was a vibration that the team diagnosed as a out o With only 5000 miles, the front end of my 2016 Mustang was found to be out of alignment, and there was a vibration that the team diagnosed as a out of balanced driveshaft. They ordered the replacement driveshaft and the 2 tires that were worn from the alignment problem. They were apologetic for the inconvenience for the time it took to get the parts and finish the repair. They are the BEST! More

by phillipz1096 Verified Customer Verified Customer

Report | Print