Tom Coward | Page 41

Superior Customer Service The service department at Symthe Volvo in Summit has Superior Customer service. It starts at the top with the manager of the service department. The service department at Symthe Volvo in Summit has Superior Customer service. It starts at the top with the manager of the service department. She understands the customers needs and delivers. The serice advisort that I deal with is Tom Coward. He provides text book Excellent Customer service. He make sure that I am fully informed and always proves to me that he has my best interest in mind. Congratulations to Tom Coward and evryone at the service department at Smthe Volvo in Summit. You show true integrity and concern for your customers. This is a very rare and seldom seen quality into auto dealerships, and for that matter in any business.. You have earned me as a life long Volvo Customer at Smthe. More

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SPECTACULAR! This is the best service department I have ever utilized! I have never been treated with such consideration. I would never go anywhere else. They trea This is the best service department I have ever utilized! I have never been treated with such consideration. I would never go anywhere else. They treat me and my family as if we were family. More

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Great experience each time. Staff are very professional Staff are very knowledgeable and highly professional in dealing with customers. I always feel very important when I get my Volvo serviced at this dea Staff are very knowledgeable and highly professional in dealing with customers. I always feel very important when I get my Volvo serviced at this dealership. They always exceed my expectations! More

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Easy to work with. Very accommodating and friendly. No games or hidden messages/costs. New location is also very convenient and much bigger building. Definitely plan to Very accommodating and friendly. No games or hidden messages/costs. New location is also very convenient and much bigger building. Definitely plan to lease/purchase another Volvo from Smythe. More

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Excellent staff Kristian is great to work with. Friendly, knowledgeable and just helped us lease our second XC90. We would recommend Smythe Volvo and Kristian to ever Kristian is great to work with. Friendly, knowledgeable and just helped us lease our second XC90. We would recommend Smythe Volvo and Kristian to everyone we know. Smythe makes the car buying experience much easier. More

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Great Experience After searching around for estimates to get some major engine work done on our XC70, I got to Smyth. I found myself speaking to Tom Coward. Not only After searching around for estimates to get some major engine work done on our XC70, I got to Smyth. I found myself speaking to Tom Coward. Not only did Tom have the best price from the start, he explained to me all of the variables that might effect the price. Still the lowest, we brought the car in. Later that day, Tom called and told me of some related issues. Here we go, I thought. Being an hour away, and the price better than looking for another car, I told him to go ahead. Expecting the worst, we went to pick up the car the next day. Not only was the work complete and the car ready when I was told, but Tom explained that what they had seen as an issue wasn't so bad. The price was quite a bit less than the estimate given. Amazing, friendly, and competent service. I would recommend to anyone. More

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Helping Out in a Pinch I found myself with a headlight bulb out on my volvo, and couldn't find time to replace it. I stopped by to have the bulb replaced, and Tom was consid I found myself with a headlight bulb out on my volvo, and couldn't find time to replace it. I stopped by to have the bulb replaced, and Tom was considerate enough to work me into the schedule without waiting. Turn around was quick and they even took the time to wash the car. More

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2006 S-60 Service From the time I made the appointment, until the time I picked my car up, the service was excellent! Tom Coward clearly explained the services that wer From the time I made the appointment, until the time I picked my car up, the service was excellent! Tom Coward clearly explained the services that were to be done and there were no surprises. My car was ready the same day and was even washed. I am very happy with the Smythe Volvo Service Department and Tom Coward in particular.. More

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V50 Service I brought my 2010 V50 in to Smythe for a 75,000 mile service. Tom Coward and the team at Smythe always make me feel like family. I was driven to my I brought my 2010 V50 in to Smythe for a 75,000 mile service. Tom Coward and the team at Smythe always make me feel like family. I was driven to my office and picked up when the car was ready. Tom kept me informed of every detail of the service. I was pleased with the price and the result. More

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Nice Job Smythe I have been dealing with Smythe Volvo since 1999. Over the years I have gotten to know the service managers and trust them to make sure my car is loo I have been dealing with Smythe Volvo since 1999. Over the years I have gotten to know the service managers and trust them to make sure my car is looked at very thoroughly and to only recommend things that I truly need to have done. This was my first service appointment for my XC60 and it went like clockwork. Doug arranged for a nice loaner car and even accommodated my preference of cars. (It's nice to try something you don't drive all the time!) Service was included in my maintenance package. Doug recommended a tire rotation. Car was ready on time and washed. More

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