Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 46

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
533 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

533 Reviews

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533 Reviews of Tom Coward

April 17, 2014

Dealership Rating

"Low Tire Pressure" Came in late on a Thursday evening and needed help as the Low-Tire-Pressure light was on, and I was about to head out on a birthday weekend adventure. More

by Pam S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 23, 2014

Smythe Volvo Cars responded

We hope you had a Happy Birthday and thanks for taking the time to write about your recent pleasant experience at Smythe Volvo Service! Whether its a Low Tire Pressure light, nail in your tire or a flat, we are always here to be music to your ears. Safe driving and we look forward to assisting you with any of your future automotive needs.

April 11, 2014

Dealership Rating

Oil Change Always a pleasant experience with a great loaner program. Would recommend Smythe Volvo to anyone. Recommend using synthetic oil. Smythe lets you buy More

by gredgate
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Doug MacAdam

Apr 11, 2014

Smythe Volvo Cars responded

Thank you for taking the time to write about your recent pleasant experience here at Smythe Volvo. Our Service Dept always has an outstanding selection of superb Volvos for you to drive as loaner vehicles. We look forward to the opportunity of keeping your car running safe and sound for many years. Safe Driving!

March 25, 2014

Dealership Rating

I recently had my XC90 serviced at Smythe. First of all, I accidentally left my wallet in the car. When I told them, Smythe drove the wallet over to my house right away - and we live about 5 miles away fr More

by progers717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan

Mar 25, 2014

Smythe Volvo Cars responded

Thank you for the appreciate words about your latest experience here at Smythe Volvo. Whether you have left your wallet in your vehicle or just need a ride home, our Service Department is always here to accommodate you. Regardless of whether you deal with ownership, management, Sales, Service or the Parts department, you can rely on receiving polite, courteous and professional assistance from our staff. We look forward to the opportunity of keeping your XC90 running safely and smoothly for many years to come. Safe Driving!

March 24, 2014

Dealership Rating

I went to the Summit Volvo center because the service is always friendly and informative. While I was there waiting, I decided to see if I could trade in my S80 for an XC70. I used to own an XC70 for 10 More

by borzkes2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristian Henriksen, Alex Kattwinkel, Craig Melquist

Mar 25, 2014

Smythe Volvo Cars responded

Thank you for taking the time to post about your recent pleasant experience here at Smythe Volvo. We are always stocked with the type of pre-owned Volvos people crave: bought & serviced here at Smythe Volvo. Whether you need a sedan like your S80 or a station wagon like your XC70, we have the pre-owned vehicle that fits your current needs. The added bonus in your vehicle purchase is knowing you received outstanding advice from our staff. Enjoy the XC70 and we look forward to the opportunity of assisting you with any of your purchase or service needs going forward. Safe Driving!

March 18, 2014

Dealership Rating

Smythe service people are excellent to work with. Cars are always done on time. I always get a call regarding service, potential concerns, and I am notified upon completion. If issues arise, service guys More

by Mercer1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Mar 18, 2014

Smythe Volvo Cars responded

Thank you for taking the time to write about your positive experience here at Smythe Volvo Service. You can always expect not only your vehicle to be completed on time but also a thorough explanation of all services performed. Because all of our customers are part of the Smythe Volvo Family, you can anticipate our employees to greet you on a first name basis and know the history of your vehicle. We look forward to the opportunity of helping keep your vehicle running smooth on the roads for many years to come. Safe Driving!

March 16, 2014

Dealership Rating

My car required routine service and examination of a piece of trim for damage. The car was ready when promised, the agency did not need to replace the trim and didn't do so even though it could have an More

by david.a.mcelroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 17, 2014

Smythe Volvo Cars responded

Thank you for taking the time to post about your excellent experience here with us. During Tom Coward's over 20 years of service here at Smythe Volvo, his customers have become well acquainted with his thorough, understandable and friendly explanation of all services. When you interact with any Smythe Volvo Service personnel, you can always expect your vehicle to be ready when promised. We look forward to the opportunity of keeping your vehicle in superb running condition for many years to come. Safe Driving!

March 15, 2014

Dealership Rating

I have been coming to this dealership since purchasing my first Volvo in 1993, which I still own. We currently own 3 Volvo's and all have been purchased and serviced at Smythe. The entire experience from p More

by tpmitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam , Craig Melquist, Nick Pavano, Tony Plesh

Mar 17, 2014

Smythe Volvo Cars responded

Thank you for the kind words about Smythe Volvo and we greatly appreciate your loyalty since 1993. From pre-sale to service and every step in between, you can rely on an attentive and seamless process upon every visit at Smythe Volvo. We look forward to the opportunity of continuing to service your 3 Volvos and are always here for any of your automotive needs or questions. Safe Driving!

March 12, 2014

Dealership Rating

Smythe Volvo has been my car dealer since 1978. The service department is a major factor for my loyalty. All the people I have had experience with have been considerate, friendly, and competent..I feel More

by counselor76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam, Scott Jackson , Chris Henriksen, Nick Pavano, Tony Plesh, Gary ( don't recall last name )

Mar 12, 2014

Smythe Volvo Cars responded

Thank you for taking the time to tell us about your recent pleasant experience here with your 2004 S80 at Smythe Volvo Service. We are honored that we have earned your business since 1978. Nick Pavano as well as the rest of Smythe Volvo Service can always be counted upon to be considerate, friendly and competent at all times. You are considered part of the Smythe Volvo family and as such, you have the comfort in knowing you will be treated with transparency, professionalism and respect upon every Service visit. Keep enjoying that 2004 S80 and we look forward to helping you keep it on the road running smooth for years to come. Safe Driving!

March 05, 2014

Dealership Rating

I always get friendly, expert, accommodating, service . ( I checked all the names above of people who I worked with in the past.) Today, especially, with Nick Pavano, it was extremely fast and helpful! this More

by jkalichstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Doug MacAdam , Nick Pavano, Tony Plesh

Mar 05, 2014

Smythe Volvo Cars responded

Thank you for your complimentary words about Nick and the rest of the Smythe Volvo Service Team. When you come to Smythe Volvo, you can always count on friendly, expert and accommodating service. We always make sure to carefully listen to our customers needs, requests and comments in order to provide an exceptional customer experience. Enjoy your vehicle and we look forward to the opportunity of keeping it on the road for many years to come. Safe Driving!

February 13, 2014

Dealership Rating

There has never been a time when I was not 110% satisfied There has never been a time when I was not 110% satisfied with the service I have received at Smythe Volvo. This holds true for both sales and car se More

by foodrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Doug MacAdam , Chris Henriksen, Nick Pavano, Tony Plesh

Feb 13, 2014

Smythe Volvo Cars responded

Thank you for taking the time to respond on DealerRater about your experiences at Smythe Volvo. We are grateful for each and every one of our customers. You can always count on interacting with a polite and knowledgeable employee upon every visit here. Our Smythe Volvo Service Department always strives to go above and beyond the expectation level of all customers. We hope to continue to earn your business by consistently giving you excellent service throughout all departments at Smythe Volvo. We look forward to keeping your vehicle in excellent condition and are always here to handle any needs or questions you have going forward. Safe Driving!

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