Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 45

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
536 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

536 Reviews

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536 Reviews of Tom Coward

May 28, 2015

Dealership Rating

Great Dealership I love how you actually drive your car into the building for service! You are promptly greeted with a smile. Car is cared for efficiently and done r More

by Larry D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis Jeffers

Jul 24, 2015

Smythe Volvo Cars responded

Thank you for your feedback Larry! Its nice to hear that you had a great experience with our service department. Your feedback means a lot to us and we look forward to seeing you for servicing and purchases in the future.

May 27, 2015

Dealership Rating

GREAT EXPERIENCE I have been leasing Volvos for over 20 years. I wouldn't consider going anywhere except Smythe Volvo for my cars. There is always someone there who More

by Maureen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan , Chris Henriksen, Kristian Henriksen

Jul 24, 2015

Smythe Volvo Cars responded

Its great to hear that you have been a loyal Volvo customer for 20 years!! We are happy to have you as a part of our Smythe family. Here is to the next 20 years!! #VolvoForLife

February 19, 2015

Dealership Rating

Excellent Dealership We have leased/purchased 7 volvos from Smythe since 1987. We are totally satisfied with the cars and service we have received during that time. Kudos More

by drhunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan , Nick Pavano

Mar 05, 2015

Smythe Volvo Cars responded

We deeply appreciate your 28 year loyalty to the Smythe Volvo brand and are honored that you have chosen us for Sales & Service of your 7 Volvos. Our President Kevin Flanagan and our Service Advisors Tom Coward & Nick Pavano have close to 60 combined years of service to Smythe Volvo. That sort of continuity in employment has helped lead to the level of excellence that our Sales & Service Departments are known for in the Tri-State area. We look forward to the opportunity of keeping your Volvos running soundly for many years to come. Safe Driving!

February 14, 2015

Dealership Rating

Curteous, Efficient Service All of the employees whom I have dealt with at Smythe Volvo in Summit during the past eighteen years have been courteous and helpful. My experience t More

by Carol M. Condon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Nick Pavano, Tony Plesh, Travis LaFever. I must have dealt with others listed above, but I do not remember.

Feb 25, 2015

Smythe Volvo Cars responded

Thank you Carol for the appreciative words and for eighteen loyal years with Smythe Volvo. We have been blessed with many loyal Service customers like you over the years due to our polite and efficient service. Because of having so many loyal customers, Nick Pavano and our other Service Advisors are on a first name basis with many of them. We hope to continue to earn the right to your business for many years to come. Safe Driving!

January 14, 2015

Dealership Rating

Excellent Sales and Service Departments and People My sales and services experiences with Smythe Volvo during the past 10 years has been excellent. Service is excellent and work is covered generously More

by mbschneider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Doug MacAdam, Scott Jackson , Nick Pavano, Tony Plesh, Tom Rzasa

Jan 22, 2015

Smythe Volvo Cars responded

We deeply appreciate your 10 years of loyalty to the Smythe Volvo brand. Congratulations to your son-in-law as well on leasing a new Volvo from us. In our Service Department, we have three Service Advisors with a combined 70 years of service at Smythe Volvo. That type of experience and expertise is why we always deliver excellent work from our Service Department. Thanks as well for the recommendation of Smythe Volvo and we look forward to the opportunity of continuing to earn your business for many years to come. Safe Driving!

December 30, 2014

Dealership Rating

25 years with Smythe Volvo Since 1990 Volvo has serviced all the vehicle needs of our Family. The quality of these cars and the service provided by the Smythe team is proven by More

by Peter B L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam, Scott Jackson , Chris Henriksen, Nick Pavano, Tony Plesh

Jan 02, 2015

Smythe Volvo Cars responded

We deeply appreciate your loyalty to Smythe Volvo over the last 25 years and thank you for such kind words about our Service Department. Our Service Advisors have over 60 years of service at Smythe Volvo. Their level of expertise and knowledge of all things Volvo is unsurpassed in our area. Keeping your vehicles and our other customers' vehicles running safe, sound and secure to 250,000 miles and beyond has earned us a large and loyal group of Service customers. We look forward to the opportunity of not only continuing to service your vehicles but in meeting and exceeding your expectations. Safe Driving!

December 17, 2014

Dealership Rating

Professional, friendly and seamless experience We have purchased Volvos from Smythe for over 25 years and have always had excellent experiences. Tom Rzasa is a terrific salesman, giving us the best More

by noracatherine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Doug MacAdam , Nick Pavano, Tony Plesh, Tom Rzasa

Dec 23, 2014

Smythe Volvo Cars responded

Your 25 year loyalty to the Smythe Volvo brand means alot to us. Thank you. Tom Rzasa is the consummate professional who pays close attention to a customer's needs so he can provide them with the detailed information they desire. Our Service Department has Service Advisors with over 20 years of service at Smythe Volvo. That asset provides us with a very knowledgeable, accommodating and efficient Service Department that is second to none. Enjoy the holiday season and know we are always here for any of your automotive needs. Safe Driving!

December 13, 2014

Dealership Rating

review of Service Dept. All the staff in the Service Dept. are A-One guys and know their stuff and go out of their way to be sure they can help. They take care of the little More

by Joe V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Nick Pavano, Tony Plesh

Dec 18, 2014

Smythe Volvo Cars responded

We appreciate you taking the time to compliment the Smythe Volvo Service Department. Our Service Advisors have over 60 years of combined service here at Smythe Volvo. Because of their vast experience, their knowledge base is second to none. Additionally, they deliver their great work through a caring, thoughtful and compassionate demeanor. Thanks again for the kind words and we look forward to the opportunity of keeping your vehicle running smoothly for many years to come. Safe Driving!

October 08, 2014

Dealership Rating

Smythe and Volvo Why do I keep coming back to Smythe Volvo? They sell a great product, offer wonderful service, and make car buying a pleasure. Why go anywhere else? More

by Marion Filler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Doug MacAdam, Tina Dewald , Nick Pavano, Tony Plesh

Oct 14, 2014

Smythe Volvo Cars responded

Thank you Marion for the kind sentiments. Smythe Volvo has become what they are today thanks to loyal customers such as yourself. While every dealership recites their virtues, we exhibit them day in and day out. Actions speak louder than words and we like to think our work ethic is what will always guide us forward. Safe Driving!

September 12, 2014

Dealership Rating

Fantastic dealership Smythe Volvo is the reason we purchased our 3rd Volvo since 1999. They have gone above and beyond on all our cars. Kevin and the sales department se More

by sf300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Doug MacAdam , Chris Henriksen, Nick Pavano, Tony Plesh

Sep 16, 2014

Smythe Volvo Cars responded

We deeply appreciate the positive feedback about your experience here at Smythe Volvo over the last 15 years. Congratulations as well on the purchase of your S60. Kevin Flanagan leads by example and you can always count on any one of our employees working diligently to find you your perfect Volvo at the best possible price. With over 70 years of combined service here, our Service Advisors consistently deliver a phenomenal customer experience. Thanks as well for appreciating our brand new facility. It was designed to accommodate our greatest asset-our customers. Enjoy the S60 and don't hesitate to contact us for any of your automotive needs or questions. Safe Driving!

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