Tom Coward | Page 45

Curteous, Efficient Service All of the employees whom I have dealt with at Smythe Volvo in Summit during the past eighteen years have been courteous and helpful. My experience t All of the employees whom I have dealt with at Smythe Volvo in Summit during the past eighteen years have been courteous and helpful. My experience today is an excellent example. Nick Pavano greeted me by name, as is his habit, and then he attended to my minor problem expeditiously. After my problem was solved, Nick drove my car to the door, where I was waiting ,so that I would not need to walk far on this bitter, cold day. More

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Excellent Sales and Service Departments and People My sales and services experiences with Smythe Volvo during the past 10 years has been excellent. Service is excellent and work is covered generously My sales and services experiences with Smythe Volvo during the past 10 years has been excellent. Service is excellent and work is covered generously. I brought my son-in-law to lease a new car (2015.5) and he received an excellent deal. I recommend this dealership very highly. More

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25 years with Smythe Volvo Since 1990 Volvo has serviced all the vehicle needs of our Family. The quality of these cars and the service provided by the Smythe team is proven by Since 1990 Volvo has serviced all the vehicle needs of our Family. The quality of these cars and the service provided by the Smythe team is proven by the fact that two of our wagons broke the 250,000 mile mark before being replaced. Two wagons that I used ferrying around our sons ended up being their first cars. All but two wagons were purchased new and exceeded expectations. The two used vehicles were prior Smythe sold and serviced cars and exceeded expectations as well. Smythe Volvo is a great family dealership that has taken care of our family's vehicle and service needs. I recommend them most highly without reservation. More

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Professional, friendly and seamless experience We have purchased Volvos from Smythe for over 25 years and have always had excellent experiences. Tom Rzasa is a terrific salesman, giving us the best We have purchased Volvos from Smythe for over 25 years and have always had excellent experiences. Tom Rzasa is a terrific salesman, giving us the best deal and all of the information we want in purchasing new car. No hard sell, just confident professionalism. The service department is great. The staff are very knowledgeable and accommodating. In short, the perfect dealership! More

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review of Service Dept. All the staff in the Service Dept. are A-One guys and know their stuff and go out of their way to be sure they can help. They take care of the little All the staff in the Service Dept. are A-One guys and know their stuff and go out of their way to be sure they can help. They take care of the little things as well as the big items. More

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Smythe and Volvo Why do I keep coming back to Smythe Volvo? They sell a great product, offer wonderful service, and make car buying a pleasure. Why go anywhere else? Why do I keep coming back to Smythe Volvo? They sell a great product, offer wonderful service, and make car buying a pleasure. Why go anywhere else? More

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Fantastic dealership Smythe Volvo is the reason we purchased our 3rd Volvo since 1999. They have gone above and beyond on all our cars. Kevin and the sales department se Smythe Volvo is the reason we purchased our 3rd Volvo since 1999. They have gone above and beyond on all our cars. Kevin and the sales department searched the eastern seaboard to find our new S60 to obtain the maximum sales incentives. The service department is phenomenal and attentive. The new facility is great and spacious. More

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Great Service that keeps my XC70 going Strong! Sure my Volvo is 10 yrs old and running strong. The reason is the service folks at Smythe who are the ongoing face of the dealership. Doug, Tom, Tony, Sure my Volvo is 10 yrs old and running strong. The reason is the service folks at Smythe who are the ongoing face of the dealership. Doug, Tom, Tony, and Nick do a great job explaining the Why's and What' if's. "Why" this should be done and and the questions I always ask "what if" I don't take care of this now. I always leave with a feeling if you've spent your money, it was for a reason..The service folks are always respectful and accommodating. Smythe, always a class act, and their service dept is second to none!! More

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Best Car Buying Experience of My Life! What a great way to run a business. These guys may have just made me a customer for life. Easy, more than fair and honest. What a great way to run a business. These guys may have just made me a customer for life. Easy, more than fair and honest. More

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Customer for 16 years recomends this dealership very highly Smythe Volvo is the best car dealer with which I have ever had contact. This is as true of the sales department as the service department. I have ne Smythe Volvo is the best car dealer with which I have ever had contact. This is as true of the sales department as the service department. I have never felt more fairly treated in a car negotiation then I did in my recent purchase of a 2015 XC60 AWD T6 from Craig Melquist. The only sad point was I had to trade in my 98 X70, that I also bought from Craig 16 years ago. Along the way I bought a 2005 XC70 off a lease from Chris Henriksen, which I still have. The sales experience was unique in that at this dealership all the sales staff support each other. We went back several times as we decided between the S60, S80 and XC60 AWD T-6 and the XC60 E drive. Each and every time anyone there was willing and happy to help us, never begrudging their time on someone else's sale. Even after the sale was made, Tom Rzasa spent 90 minutes with us fully familiarizing us with the features, on a busy Saturday. The Flanagans, who apparently have full or partial ownership of the dealership are on site working along side the staff actively involved in the operation. And that was just sales. Wait until you deal with the best service advisers and mechanics in the business. Each and every repair or service I had done at Smythe was done the first time, on the day promised, and never had to go back. They listen to you. That is too rare. Here are two great examples of how much I trust the service department. in 2010, I asked Tom Coward to evaluate the 98 X70 and tell me, if you were evaluating this car to purchase would you buy it. He said he would, so I kept it. And even more telling, recently when Nick Pavano told me it was time to trade in the old car, there was no question in my mind that this was the right move. I am count on Smythe Volvo to keep this car on the road until the year 2030. Signed: A happy Smythe Volvo client. More

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