Tom Downing | Page 2

I have worked with Neil Schwartz a number of times over the years and he is very good at all levels, including communication when cels of customer could not be used. the years and he is very good at all levels, including communication when cels of customer could not be used. More

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A very positive experience purchasing a new vehicle at this dealership. They were more honest then a Ford dealership I used to go to and honored a promise from months ago (even though it was not in their this dealership. They were more honest then a Ford dealership I used to go to and honored a promise from months ago (even though it was not in their short-term business interest). More

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I'm a repeat offender -- just bought car #4 from these guys. Return business says it all however they are all exceedingly straightforward and honest. guys. Return business says it all however they are all exceedingly straightforward and honest. More

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I reached out to Acton Toyota about the purchase of a new Rav4 Hybrid and ended up emailing and chatting on the phone with Justin who was very polite and thorough and informative about their inventory. He sa Rav4 Hybrid and ended up emailing and chatting on the phone with Justin who was very polite and thorough and informative about their inventory. He said that one specific Rav4 was available and we setup an appointment to come in to see it and also so they could do a proper appraisal on our Jeep trade in. When we arrived we met Tom and they had the Rav4 pulled up and ready and we took it for a quick test drive. When we returned, they started the appraisal process and we began briefly discussing numbers etc. They said they had to contact Chrysler to get that exact payoff number and after waiting almost an hour, Tom came up to us and said that they were unable to get that number and also that the Rav4 we drove and started negotiating on was actually sold earlier in the day. So they allowed us to drive a vehicle that had already been sold. Tom says he will call us on that Fri and we can discuss numbers etc. When we went to leave, we had to ask for our keys back because he never returned them to us. He never called so then I reached out Sat and they still didnt have that payoff number! I asked about a RAV4 they had listed online and he said we would go verify it was still in and no reply again after that. I find it to be unbelievable that a person trying to buy a brand new vehicle has to keep reaching out instead of the sales person so we decided to look elsewhere. We then met a different dealer and then they went to do an appraisal on our Jeep I realized that I did not have our registration BECAUSE TOM NEVER RETURNED OUR REGISTRATION TO US. So I again email Tom and he claimed he remembered giving it back to us but he will check in a few hours when he is back at the office. And once again, no follow up or reply from Tom yet again. Next call tomorrow when they are open will be to the manager because we need our registration and we are not paying to get a duplicate because of the carelessness of the dealership. More

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Great sales acumen and support from Shawn Gormley. He delivered and communicated and I bought the vehicle because of him, even knowing I was paying about $1000 more than I needed to. He found a truck tha delivered and communicated and I bought the vehicle because of him, even knowing I was paying about $1000 more than I needed to. He found a truck that no other dealer in the state was able to secure for me. All that great work by Shawn was punctuated by a vehicle delivery that was amateurish and unprofessionally weak. The problems we had were: 1) did not provide a second set of keys and could not find them 2) the bed of the truck was dirty with dust and water stains 3) I have never picked up a new car without someone providing a quick tutorial on everything in the car before I drove off the lot 4) My son and I were required to sit in a small office with the finance person, a closed small space and he spoke to us for 15 minutes trying to sell us without his mask over his nose 5) The pick up process took 2 full hours, longer than and of the dozen or so new cars I bought in my adult life. The entire dealership looked frenzied and unprepared to handle customers that are spending tens of thousands of dollars that day and who represent future service business. A very disappointing end to the purchase process that went super well while we were dealing directly with Shawn. More

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the pandemic precautions seemed to impact the number of available staff, and i waited much longer than needed to complete my transaction. missed the snacks, too, and the coffee. long wait without them (3 h available staff, and i waited much longer than needed to complete my transaction. missed the snacks, too, and the coffee. long wait without them (3 hours). tom downing was a super salesperson. it appeared he was spread really thin that day. as was the financing person, who was also a very nice guy More

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I worked with Jon and Tom Downing. Tom was great, he had the vehicle ready for me to test drive when I got to the dealership. I test drove it, and checked it out. Did the paper work with Tom, and worked qui the vehicle ready for me to test drive when I got to the dealership. I test drove it, and checked it out. Did the paper work with Tom, and worked quickly with Ed from finance. Everyone was very friendly and professional including the receptionist. The pickup process was also smooth. Tom made the process very simple. I think that team represents the motto they stand by “simple, honest and guarantee” I would definitely do business with them again, I’ll definitely reach out to them in a few years when I’m ready to purchase my 86. Thank you Tom and Acton Toyota staff for your professionalism. More

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My wife and I recently purchased another Toyota from Acton Toyota of Littleton. Acton Toyota became my family's dealer of choice some time ago because the team at Acton Toyota makes car buying and servi Acton Toyota of Littleton. Acton Toyota became my family's dealer of choice some time ago because the team at Acton Toyota makes car buying and servicing easy and comfortable. We have worked with Shawn Gormley a long time. We feel Shawn has a high and reliable benchmark for customer satisfaction. We also want to mention Tom Downing and Keith Mobley. When it came time to deliver the car Tom Downing made sure all of the technology was revealed and demonstrated so that we could confidently operate our new car. Keith made sure of our understanding of the financial details, paperwork and process. These three folks are knowledgeable, professional, polite and helpful. As long time repeat customers we very much look forward to working with Shawn, Tom, and Keith again. More

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Shawn does everything in his power to meet your goals. We very nearly leased from another dealer but he made us an offer we couldn't refuse! We kept it in the family for at least 3 more years and couldn't be very nearly leased from another dealer but he made us an offer we couldn't refuse! We kept it in the family for at least 3 more years and couldn't be happier. Shawn and team (Tom, that's you!) always take great care of us. I highly recommend them and this dealer, More

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Some of the sales personnel need to have a greater sense of urgency and communication. When you spend $51K you expect more timely responses and responsible answers. of urgency and communication. When you spend $51K you expect more timely responses and responsible answers. More

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