"Helpful and patient and well informed"
- Shelter helper
Tom Frachalla made the experience pleasant, and not stressful as I had feared buying a car could be. Would recommend him to anyone looking for a car.
"Great experience "
Honestly one of the best dealerships I have ever been to. Everyone there is truely there to help you in anyway possible and make sure you leave there happy and that you got the best price possible. A+ in my book
"Great place to buy a car!!"
Everybody was very helpful and knowledgeable. Nobody was pushy. They are incredibly friendly too!! I also feel confident that if I need any assistance in the future, they will be there to help. I am extremely satisfied with the way I was treated!!
"Excellent Buying Experience"
I have to give kudos to the team at Phillips Chevrolet in Frankfort, IL. The customer service was Top Notch. Tom Frachalla assisted me from beginning to end. He was very attentive to the vehicles in particular that I was interested in and was very helpful in finalizing my selection. Tom was very professional and patient. I've dealt with several dealerships and pressuring sales consultants, however Tom made the whole process pleasant and stress-free from beginning to end. I'm very much pleased with my vehicle and I recommend that you pay Tom Frachalla a visit at Phillips Chevrolet when you're in the market for purchasing your next automobile.
- Jim P.
This is the second car I have bought from Phillips Chevrolet in the last 8 years. I am not a big haggler but everyone was very open to going over every car feature and every line item in detail. Very professional.
"New truck purchases "
Let me see i started with a different sale person when i got there she just disappeared even had an appointment so that real piss me off did 3 day of online and phone call and decide to come down and when i git there she was no where to be found and they call early that day to confirm so that real piss me off but than tom step in and may it a great buying experience so thank u tom one other thing why i only gave 4 star was when it was wash the drive door speaker grill had coffee i think spill on it and it was never clean so make sure u check before u leave
"Got the deal I wanted!"
- Happy new car owner,AMD
I was told to see Tom Frachalla by a friend. Tom spent time finding out my families needs and our budget. He located a vehicle and went to work. The price was more then our budget, but Tom worked on it till we reached the right payment! Tom did a wonderful job and I would recommend seeing him and the staff at Phillips in Frankfort! I was able to have the vehicle I wanted with the payment I needed! Thanks Tom
"Patient and knowledgeable"
- VIKING LOGISTICS
I was very specific with what I wanted, and Tom delivered. The process was simple. His knowledge of the vehicle, warranty, etc. put me at ease, and I now have a beautiful truck. I highly recommend Tom, and will be back when my wife is ready for a new vehicle.
"Great job on a complicated new car buy"
Great job on a complicated new car buy using a Family Trust and power of attorney on a modified car and dealer trade. Would highly recommend
Tom and Andy went above and beyond to make sure I was happy with the truck I chose and went above and beyond to make sure my concerns were met. Very cool people to deal with. I will refer to them in the future